Is the Analista de Experiência Pleno - BackOffice position at iFood fully remote?

Yes, this Analista de Experiência Pleno - BackOffice position at iFood is a remote position. The role is available for candidates in Germany.

Is this a full-time or part-time Analista de Experiência Pleno - BackOffice role?

This is a full-time Analista de Experiência Pleno - BackOffice position at iFood.

What are the main requirements for the Analista de Experiência Pleno - BackOffice role?

Key requirements include: Monitor and analyze operational indicators (productivity, SLA, backlog, aging, capacity, and quality), Follow experience and efficiency indicators, such as CSAT, productivity, service level, quality, and re-chamada/reabertura, Identify performance deviations and act on root cause analysis, and more.

How do I apply for the Analista de Experiência Pleno - BackOffice position at iFood?

You can apply for this Analista de Experiência Pleno - BackOffice position by clicking the "Apply Now" button on this page, which will take you to iFood's application portal.

Remote Opportunity

Analista de Experiência Pleno - BackOffice

Join iFood as a mid professional working remotely from Germany. Explore the role, benefits, and apply in one place.

Analista de Experiência Pleno - BackOffice

iFood

Full Time

$80,000 - $120,000*

4 months ago

Germany

Operations

Mid

Problem Solving

Project Management

Stakeholder Management

+5 more

Job Description

Nosso modo de fazer no time Transforme sua carreira com o iFood! Somos uma empresa brasileira de tecnologia referência na América Latina. Por meio de soluções inovadoras, conectamos milhares de restaurantes a milhões de consumidores diariamente com uma média de 100 milhões de pedidos mensais. Além do delivery de comida, também somos Mercado, Farmácia e Pet. Temos também o iFood Pago, nossa Fintech, que engloba o iFood Benefícios, o vale alimentação e refeição do iFood e o próprio iFood Pago, o banco do restaurante. Junte-se a nós e faça parte de uma equipe que está sempre à frente com tecnologia de ponta e inovação constante. Seu Cardápio Diário Monitorar e analisar indicadores operacionais (produtividade, SLA, backlog, aging, capacity e qualidade); Acompanhar indicadores de experiência e eficiência, como CSAT, produtividade, nível de serviço, qualidade e rechamada/reabertura; Identificar desvios de performance e atuar na análise de causa raiz; Gerar insights acionáveis para melhoria contínua da operação; Realizar análise de processos, identificando oportunidades de ganho de eficiência; Propor e implementar melhorias com foco em: Redução de tempo de atendimento, Redução de custo operacional, Aumento da satisfação do parceiro; Utilizar IA e automações como alavanca de eficiência e escala operacional; Conduzir e acompanhar planos de ação junto à operação; Estruturar e conduzir rituais de performance; Construir análises e materiais executivos para suporte à liderança. Ingredientes que buscamos

Problem Solving: identificação estruturada de problemas e definição de soluções efetivas; Gestão de

Projetos: condução de iniciativas de melhoria ponta a ponta; Liderança sem gestão direta: influência e condução de agendas com stakeholders; Foco no Cliente (Parceiro): decisões orientadas à experiência e satisfação;

Foco na Entrega: compromisso com prazo, qualidade e resultado

Data Driven: tomada de decisão baseada em dados e evidências; Colaboração: atuação integrada com operação e áreas parceiras; Comunicação: clareza e objetividade na transmissão de informações; Pensamento Estratégico: visão de impacto no negócio; Excel/Google Sheets avançado; Experiência com ferramentas de visualização de dados (ThoughtSpot, Looker ou similares); Experiência com manipulação e análise de grandes volumes de dados; Desejável: SQL, Familiaridade com IA aplicada a automação e eficiência operacional. Para Realçar o

Sabor: Experiência em operações financeiras (contestação, repasse, etc.); Vivência em melhoria contínua ou transformação operacional; Experiência com automação (macros, bots, IA aplicada); Conhecimento em Salesforce ou ferramentas de CRM. Sobre nós No iFood, acreditamos na força da diversidade para gerar #Inovação e atingir #Resultados incríveis, por isso, não fazemos distinção para candidatos com deficiência, gênero, orientação sexual, raça/etnia, idade, origem, constituição familiar e estética. Temos grupos compostos por foodlovers voluntários, onde falamos sobre Raça, Gênero, LGBTQI+ e PcD. Queremos ser a empresa onde pessoas escolham como lugar para se desenvolver e contribuir para a realização de sonhos, #AllTogether. Conheça nossas iniciativas → Você tem fome de que? Nós, FoodLovers, temos fome de inovação e resultado. Buscamos sempre fazer o nosso melhor, pensando "fora da caixa" e atuando com agilidade e responsabilidade! Temos fome de diversidade, conhecimento e compartilhamento. Trabalhamos em um ambiente de muita versatilidade. Sabe o que promove a nossa receita especial? As pessoas! Vem fazer parte disso🤝

Requirements

Monitor and analyze operational indicators (productivity, SLA, backlog, aging, capacity, and quality)
Follow experience and efficiency indicators, such as CSAT, productivity, service level, quality, and re-chamada/reabertura
Identify performance deviations and act on root cause analysis
Generate actionable insights for continuous operation improvement
Analyze processes, identifying opportunities for efficiency gain
Propose and implement improvements with a focus on: time reduction, cost reduction, and partner satisfaction increase
Use AI and automation as a lever for operational efficiency and scalability
Conduct and follow up on action plans with the operation

Skills

Problem Solving

Project Management

Stakeholder Management

Customer focus

Data-Driven Decision Making

Strategic Thinking

Advanced Excel

Google Sheets

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 70%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join iFood today

Salary Range (AI-Estimated)*

$80,000 - $120,000

70% confidence

Posted 4 months ago

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