Technical Support & Guest Experience Specialist at Immersive Group Gaming Inc

United Kingdom

<div><div><div><div><h2 dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:18pt;margin-bottom:0pt;padding:0pt 0pt 4pt 0pt;" data-pasted="true"><span style="font-size:18pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Venue Operation Centre (VOC) Specialist</span></h2><p dir="ltr" style="line-height:1.5;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Full-Time | UK, Remote | Flexible Availability Required</span><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Target Start Date:</span><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&nbsp;ASAP</span></p><h3 dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:2pt 0pt 4pt 0pt;"><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About Us</span></h3><p dir="ltr" style="line-height:1.5;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Immersive Gamebox is redefining what it means to play together. We create social gaming experiences using cutting edge technology, with more than 25,000 five star TripAdvisor reviews across global locations in the UK, US, Canada, Germany, France, Australia and Saudi Arabia.</span></p><h3 dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:2pt 0pt 4pt 0pt;"><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Role</span></h3><p dir="ltr" style="line-height:1.5;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We&rsquo;re hiring a passionate, proactive &amp; customer service focused VOC Specialist to oversee inbound venue issues, customer tickets and operational tasks. You&rsquo;ll run support operations whilst driving guest experience. If you thrive in fast paced environments and have a passion for excellent support, this is for you.</span></p><h3 dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:4pt;padding:2pt 0pt 0pt 0pt;"><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Key Info</span></h3><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Salary:</span><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&nbsp;&pound;30,000 per annum</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hours:</span><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&nbsp;40 hours per week</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Start:</span><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&nbsp;ASAP</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:11pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Probation:</span><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&nbsp;All new hires are subject to a 90 day probationary period. During this time, performance, reliability, and team fit will be assessed to determine continued employment.</span></p></li></ul><h3 dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What You&rsquo;ll Do</span></h3><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Lead the first-line of proactive support for technical &amp; operational queries from our venues and simultaneously handle inbound customer communications.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Prioritise queries in accordance to importance and impact to our venues and guests.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Follow troubleshooting procedures to reinforce consistent customer service across the fleet using a knowledge base of solutions used to tackle various tickets.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Adhere to targets on inbound communications for response &amp; resolution times, and customer satisfaction, whilst keeping the quality delivery high.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Helping guests with FAQs and their bookings, whilst promoting the experience.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:11pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Completing additional operational tasks with appropriate training.</span></p></li></ul><h3 dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What You Bring</span></h3><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2+ years as a support agent or specialist in hospitality or entertainment.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hands on support style and customer centric approach.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience with technical and/or operational support or troubleshooting.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:11pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience within guest experiences.</span></p></li></ul><h3 dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13.999999999999998pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Benefits</span></h3><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Paid vacation and holidays</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Mental health support through our Employee Assistance Program</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Employee discounts through LifeMart</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.295;background-color:#ffffff;margin-top:0pt;margin-bottom:11pt;"><span style="font-size:12pt;font-family:Rubik,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Fast paced, high energy work culture</span></p></li></ul></div></div></div></div>