Medical Assistant II-Virtualist Program at IU Health
United States
<p><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Position Highlights</span></span></p><ul style="list-style-type: disc;"><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Full-time, 1.0 FTE</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Monday through Friday schedule</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">No weekends or holidays</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">On-site orientation at 740 Senate Street, Indianapolis, IN</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">After orientation (up to approximately 2 months), role transitions to 100% virtual</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Growth opportunity supporting an expanding specialty care team</span></span></li></ul><p><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Why Join This Team?</span></span></p><ul style="list-style-type: disc;"><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Opportunity to support a fast-paced, productive virtual specialty clinic</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Collaborative environment with strong cross-training opportunities</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Exposure to multiple clinical specialties</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Future advancement opportunities into Medical Assistant III and Team Lead roles</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Work alongside an experienced and supportive care team</span></span></li></ul><p><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">What You'll Do</span></span></p><ul style="list-style-type: disc;"><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Virtually room patients for provider appointments</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Assist patients with technology and telehealth connectivity issues</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Communicate with providers and clinic staff to support efficient workflows</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Obtain and manage external medical records</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Perform administrative duties to support patient care and clinic operations</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Cross-train in Registration Specialist responsibilities and support other specialty areas as needed</span></span></li></ul><p><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Typical Work Distribution</span></span></p><ul style="list-style-type: disc;"><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">60% Patient Rooming</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">40% Administrative Support</span></span></li></ul><p><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Ideal Candidate Background</span></span></p><ul style="list-style-type: disc;"><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Minimum of 2 years of Medical Assistant experience required</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Specialty care experience preferred</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Outpatient clinic experience preferred</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Epic experience preferred</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Strong Microsoft Office skills</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Excellent communication skills</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Ability to work independently while collaborating effectively with a team</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Adaptable and comfortable in a fast-paced virtual environment</span></span></li></ul><p><br><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Benefits</span></span></p><ul style="list-style-type: disc;"><li><a target="_blank" rel="noopener noreferrer" href="https://careers.iuhealth.org/pages/benefits-designed-for-you" title="https://careers.iuhealth.org/pages/benefits-designed-for-you"><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Benefits Designed for You</span></span></a></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">401(k) with employer match</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Tuition reimbursement</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Student loan forgiveness eligibility</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Employee Assistance Program (EAP)</span></span></li><li><span style="font-family: Arial, sans-serif;"><span style="font-size: 11pt; line-height: 115%;">Healthy Results Wellness Program with bi‑weekly incentives</span></span><br><br><span data-teams="true">Performs virtual registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs virtual general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. </span></li></ul><p>Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. </p><ul><li>AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.</li><li>High school diploma or equivalent required. Graduation from a Medical Assistant program preferred.</li><li>Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).</li><li>Knowledge of OSHA, CLIA, and ADA required.</li><li>Knowledge of ICD-10 and CPT coding required.</li><li>TB validated (to administer or read) or validation obtained within 6 months of hire preferred.</li><li>Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.</li><li>Knowledge of standard laboratory and medical procedures.</li><li>Knowledge of insurance plans and third-party payers.</li><li>Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.</li><li>Requires basic math and accurate data collection and entry skills.</li></ul> <br><ul> <li><span style="border: 0px; font-style: inherit; margin: 0px; padding: 0px">Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.</span></li> <li><span style="border: 0px; font-style: inherit; margin: 0px; padding: 0px">IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.</span></li> <li><span style="border: 0px; font-style: inherit; margin: 0px; padding: 0px">A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.</span></li> <li> <div style="border: 0px; margin: 0px; padding: 0px"> <span style="border: 0px; font-style: inherit; margin: 0px; padding: 0px">With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.</span> </div></li> <li><span style="border: 0px; font-style: inherit; margin: 0px; padding: 0px">At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.</span></li> <li><span style="border: 0px; font-style: inherit; margin: 0px; padding: 0px">Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.</span></li> </ul> <br><span>Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.</span>
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