Manager, Public Sector Account Management (SLED & FED) at Keeper Security

United States

Keeper Security is hiring an experienced and execution-oriented Manager of Public Sector (SLED & Federal) Account Management to support the Sr. Director, Account Management and lead a team of high producing Account Managers within our SLED & Federal verticals. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimized to drive SLED & FED growth. About Keeper Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device and in every location, while meeting the most stringent government security and compliance requirements. Keeper is FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Trusted by federal agencies including the Departments of Justice and Energy, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Role The Manager of Public Sector Account Management will be responsible for overseeing our SLED (State, Local, and Education) and Federal Account Management teams. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing. Responsibilities Lead, manage and motivate a team of SLED & FED Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth Drive revenue retention via a highly efficient, scalable customer renewal engine Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products Help directly manage Tier 1, high priority client relationships Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio Proactively monitor assigned client health through quantitative and qualitative means Own the optimization of contracts and other documents supporting renewals Scale, recruit and mentor a team of SLED & FED focused, sales driven account managers, ensuring the right structure, talent and processes are in place for success Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics Stay up to date with the latest trends, policy changes and new opportunities in the SLED sector that could impact sales growth Collaborate with senior leadership to provide input on product, pricing and go-to-market strategies tailored to the SLED vertical Drive a high-energy, positive sales culture that motivates the team to perform at their best Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company Requirements 3+ years of experience as a SLED & Federal focused Sales Manager, with a proven track record of meeting or exceeding sales targets and managing a high-performing sales team 3+ years previous work experience in the SaaS industry with PAM, IAM, Cybersecurity industry experience required Proven ability to develop and execute strategic sales plans and implement SLED/FED sales best practices at scale Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred Ability to construct, present and execute territory-level sales strategies Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team Data-driven mindset with experience analyzing sales metrics to drive decision-making Ability to adapt in a fast-paced, ever-changing market environment Strong problem-solving skills, with the ability to handle challenges and find creative solutions Ability to travel up to 20% of the time Bachelor's degree in Business, Marketing, or a related field Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com