Bilingual Legal Customer Service Representative (WFH 11am-8pm EST) at Law Offices of Robert S. Gitmeid & Associates

United States

<h1>Bilingual Legal Customer Service Representative (WFH 11am-8pm EST)</h1><p><strong>Application Deadline: </strong>17 April 2026</p><p><strong>Department: </strong>Help Desk</p><p><strong>Employment Type: </strong>Full Time</p><p><strong>Location: </strong>Remote</p><p><strong>Compensation: </strong>$23.00 / hour</p><br></br><h3>Description</h3><div>We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you!<br><br><strong>Legal Customer Service Representative</strong><br><br> </div><div>We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment.<br><br> </div><br></br><h3>Key Responsibilities</h3><ul> <li><strong>Manage a high-volume of client interactions within a structured call center environment.</strong></li> <li>Use of Sales<em>f</em>orce CRM software to facilitate the process of responding to clients concerns via phone.</li> <li>Working with collections agencies via phone to obtain documentation of settlements.</li> <li>Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.</li> <li>Uploading these documents to our system.</li> <li>Other ad hoc tasks as needed.</li> <li><strong>This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding between 9am EST -6pm EST). </strong></li> </ul><br></br><h3>Skills, Knowledge and Expertise</h3><ul> <li>Minimum of 1-year office support experience</li> <li>Possess superior organizational and time-management skills</li> <li>Must be computer literate: Ability to easily learn the Firm’s case management software</li> <li>Highest ethical standards and professional integrity</li> <li>Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties</li> <li>Fluent in Spanish</li> <li>Experience with Salesforce a plus</li> </ul><br></br><h3>Benefits</h3><ul> <li>Compensation is competitive and commensurate with expertise and previous experience</li> <li>Training &amp; Guidance</li> <li>Medical, Dental &amp; Vision Benefits</li> <li>401K Benefits with Employer Match</li> <li>Paid Time Off (PTO)</li> <li>Business Casual Dress Code</li> <li>An incredible team of smart and supportive people!</li> </ul>