Senior Implementation Service Manager at LawVu

United States

The Senior Implementation Services Manager is responsible for ensuring an effective and enjoyable onboarding experience for new clients. You will be responsible for the initiation, progression and completion of all project planning aspects, working with key stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will plan the implementation, working with LawVu department leads and the client, to prioritize, plan and track implementation milestones and task dependencies throughout the project lifecycle. Using your consultative, advisory and negotiation skills, you will help ensure our customers and internal delivery teams remain focused on the delivery and realisation of each client’s most critical and agreed project outcomes. Key Responsibilities Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working Identify, help and nurture client-side project advocates and blockers where necessary Set up new client accounts, including configuration as required Feedback end-user experiences to the product team and customer success Handoff implemented customers to Customer Success Management Skills and Experience 5 + years previous experience in a senior project or change management role Expert knowledge and understanding of the legal industry Strong time management and organisational skills, and the ability to multitask Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills About LawVu LawVu is a modern software platform that is revolutionizing the way corporate legal teams manage legal and engage with the wider business. LawVu is creating a true legal operating system. We’re helping in-house legal teams to reduce risk while providing massive productivity gains along with cloud technology to share and collaborate on files. We have both clients and staff around the world so if you enjoy working in a fast based entrepreneurial environment then you are the person we are looking for. Our Culture Our team is only as strong as the culture it is built upon. Our core values are listed below. Inspire and Delight Our priorities reflect our values, perspectives, and customers. LawVu takes pride in going the extra mile to create experiences that inspire and delight their customers. This involves asking the right questions to drive clarity and solutions, communicating effectively with different stakeholders, and committing to continuous improvement. Move Swiftly We do what we say we will do with a bias for action. LawVu values swift action and delivering on commitments. This means prioritizing essential tasks, embracing change, maintaining flexibility, streamlining processes for speed, promptly addressing issues, focusing on impactful actions, and being results-oriented. Dig Deeper With courage we embrace the challenge, learn from our mistakes and share the knowledge. LawVu's encourages employees to embrace challenges with courage, learn from mistakes, and share knowledge. This involves seeking the best solutions regardless of origin, fostering healthy conflict for innovation, challenging the status quo, pursuing ambitious goals, thinking long-term, adopting a "how can we" mindset, and actively listening to find the truth. Take Ownership With every decision, however big or small, we take ownership of its impact on our business and the team. LawVu emphasizes accountability for the impact of one's decisions and behaviors, both large and small, on the business and team. This involves starting with the end in mind, demonstrating drive and hustle to achieve objectives, accepting responsibility for unmet expectations, owning actions, ensuring team alignment, working autonomously with integrity, and acting in LawVu's best interest. Back yourself. Back others. LawVu promotes a supportive and honest environment where team members respect and trust each other to achieve collective success. This is demonstrated by offering help to teammates, adopting a one-team mentality, communicating clearly and kindly, showing respect and empathy, celebrating achievements, having confidence to help others grow, and providing constructive feedback. Bring Your Woo “Woo” is defined as the unique source of energy, joy, and individuality within each person. The organization is committed to fostering a secure and supportive atmosphere where employees are empowered to express their authentic selves and thrive. This commitment is reflected in the encouragement to: embrace one's whole self, acknowledge and appreciate the diverse nature of "Woo" among colleagues, support each other's individuality, actively seek personal purpose and passion for fulfillment, proactively pursue learning and development, and strive to align personal purpose, values, passion, and work to achieve joy and satisfaction.