IT Analyst at Leap Event Technology | Remote Data Job

IT Analyst at Leap Event Technology

United States

<p><span style="font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold">WHO WE ARE:</span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt">Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.</span><span style="font-family: Arial, sans-serif; font-size: 10pt"><br><br></span></p> <p><span style="font-family: Arial, sans-serif; font-size: 10pt">We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Pittsburgh, Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.</span></p> <p><br><span style="font-family: Arial, sans-serif; font-size: 12pt"><br></span><span style="color: #232323; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold">AS AN IT ANALYST YOU WILL:</span></p> <ul> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Assist in the day to day service desk operations of Leap’s IT team </span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Provide technical support to end users via tickets, email, phone and chat </span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Triage, document and log all support requests on our ticketing system</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Serve as the central point of contact for issue escalations, collaborate with third party vendors to resolve critical issues</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Responsible for the maintenance, configuration and system administration of IT infrastructure systems, act as the technical SME for IT systems</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Provide assistance with the onboarding of new employees (e.g. provisioning accounts, configuring and imaging systems, facilitating shipments)</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Contribute to the IT knowledge base by documenting procedures and creating user guides </span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security standards are met</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Responsible for planning, coordinating and and executing IT Projects, ensuring they are completed on time</span><br></li> </ul> <p><br></p> <p><span style="font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold">QUALIFICATIONS:</span></p> <ul> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Associate's Degree, Bachelor's preferred </span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">3+ years experience support experience in Windows and Mac environments </span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Prior experience supporting and administrating the following enterprise tools is required:</span><span style="font-family: Arial, sans-serif; font-size: 10pt"><br></span><span style="font-family: Arial, sans-serif; font-size: 10pt">MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk)</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Experience managing IT inventory, systems, and vendor relationships</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Excellent written and oral communication skills</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Highly organized and detail oriented</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Exceptional problem-solving and analytical thinking skills</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Strong time management and task prioritization skills</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances</span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">Familiarity with PCI compliance </span></li> <li><span style="font-family: Arial, sans-serif; font-size: 10pt">ITIL certification and other related industry certification is a plus</span></li> </ul> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif"><span style="font-weight: bold">BENEFITS: </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">We offer </span></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">Medical, Dental, Vision, and Voluntary benefits</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">Generous PTO</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">Paid parental leave (following 12 months of continuous employment, US only)</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">RRSP/401K Match</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">$200 USD event reimbursement per year</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">Monthly office commute reimbursement (office locations only)</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program</span></li> </ul> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif"><span style="font-weight: bold">OFFICE INFORMATION:</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">Leap Event Technology is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.</span></p> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif"><span style="font-weight: bold">LEARN MORE:</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif"><a href="https://leapevent.tech/" target="_blank" rel="noopener noreferrer">https://leapevent.tech/</a></span></p>

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IT Analyst

Join Leap Event Technology as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

IT Analyst

Leap Event Technology

Full Time

1 day ago

WHO WE ARE: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before.

United States

Senior

IT Support

Helpdesk Operations

Google Workspace Administration

+5 more

Job Description

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Pittsburgh, Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

AS AN IT ANALYST YOU WILL:

Assist in the day to day service desk operations of Leap’s IT team
Provide technical support to end users via tickets, email, phone and chat
Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems
Triage, document and log all support requests on our ticketing system
Serve as the central point of contact for issue escalations, collaborate with third party vendors to resolve critical issues
Responsible for the maintenance, configuration and system administration of IT infrastructure systems, act as the technical SME for IT systems
Provide assistance with the onboarding of new employees (e.g. provisioning accounts, configuring and imaging systems, facilitating shipments)
Contribute to the IT knowledge base by documenting procedures and creating user guides
Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security standards are met
Responsible for planning, coordinating and and executing IT Projects, ensuring they are completed on time

QUALIFICATIONS:

Associate's Degree, Bachelor's preferred
5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization
3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required
3+ years experience support experience in Windows and Mac environments
Prior experience supporting and administrating the following enterprise tools is required:
MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk)
Experience managing IT inventory, systems, and vendor relationships
Excellent written and oral communication skills
Highly organized and detail oriented
Exceptional problem-solving and analytical thinking skills
Strong time management and task prioritization skills
Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances
Familiarity with PCI compliance
ITIL certification and other related industry certification is a plus

BENEFITS:

We offer

Medical, Dental, Vision, and Voluntary benefits
Generous PTO
Paid parental leave (following 12 months of continuous employment, US only)
RRSP/401K Match
$200 USD event reimbursement per year
Monthly office commute reimbursement (office locations only)
Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program

OFFICE INFORMATION:

Leap Event Technology is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

Requirements

associate's degree, bachelor's preferred
5+ years experience in a helpdesk/it support position, with at least 3+ working in with a large enterprise-level it organization
3+ years experience support experience in windows and mac environments
experience managing it inventory, systems, and vendor relationships
excellent written and oral communication skills
highly organized and detail oriented
exceptional problem-solving and analytical thinking skills
strong time management and task prioritization skills

Benefits

Dental Insurance
Vision Insurance
Parental Leave

Skills

IT Support

Helpdesk Operations

Google Workspace Administration

Windows Environment

Network Troubleshooting

Hardware maintenance

Mac environment

Software administration

Ready to Apply?

Join Leap Event Technology today

Posted 1 day ago

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