Customer Support Executive (Leegality) at Leegality
Worldwide
<p>This is a remote position.</p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt"><u style="font-style:normal; font-variant:normal; vertical-align:baseline; white-space:pre-wrap">About Leegality:</u></span></span></b></span></span> <br></p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy and secure way.</span></span></b></span></span> <br></p> <div> <br> </div> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">We have multiple products across 2 categories:</span></span></span></span> <br></p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Document Infrastructure:</span></span></b></span></span> <br></p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Products that help businesses build paperless processes at scale:</span></span></span></span> <br></p> <ol style="margin-top:0; margin-bottom:0"> <li style="list-style-type:decimal; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Document Execution Workflow:</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> A unified platform for businesses to digitally execute (</span></span></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><i><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">eSign, eStamp, Template Pre-fill, Document Fraud Prevention etc.</span></span></i></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">) agreements, forms and other documents in a compliant way. Currently in use by 2000+ Indian businesses from giants like </span></span></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">HDFC</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> and </span></span></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">SBI Cards</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> to high-growth disruptors like</span></span></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> goDigit</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> and </span></span></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Cars24</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">.</span></span></span></span> <br></p> </li> <li style="list-style-type:decimal; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Contract Management</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">: An AI-powered platform for businesses to quickly review, negotiate and take action on contracts</span></span></span></span> <br></p> </li> <li style="list-style-type:decimal; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:6pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Signstation:</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> A simple platform for businesses to digitally sign simple documents like invoices, policies and letters in a cost effective manner</span></span></span></span> <br></p> </li> </ol> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Consent Infrastructure:</span></span></span></span> <br></p> <ol style="margin-top:0; margin-bottom:0"> <li style="list-style-type:decimal; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Consentin:</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> An end-to-end DPDP and Privacy compliance platform for Indian businesses</span></span></span></span> <br></p> </li> <li style="list-style-type:decimal; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:6pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Consentin Lens:</span></span></b></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> A data discovery platform for businesses to identify the personal data they collect and store.</span></span></span></span> <br></p> </li> </ol> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">If you’re interested in building mission critical software that operates at population scale (</span></span></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><i><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">75 million + Indians have signed at least one document through Leegality</span></span></i></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">) then join Leegality.</span></span></span></span> <br></p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Curious about our impact? Explore our customer success stories: </span></span></span></span><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><i><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">leegality.com/case-studies</span></span></i></span></span> <br></p> <h3 style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(25, 27, 34)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Our Culture :</span></span></b></span></span> <br></h3> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">At Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate — not just values on paper. Our team rated us an incredible 97 eNPS for FY 2023–24 — the highest among 175+ startups surveyed.</span></span></span></span> <br></p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">We focus deeply on helping our people grow and stay motivated. Some of the perks you’ll enjoy:</span></span></span></span> <br></p> <ul style="margin-top:0; margin-bottom:0"> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Flexible working hours</span></span></span></span> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Hybrid work setup</span></span></span></span> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Bi-annual performance appraisals</span></span></span></span> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:18pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">A culture that rewards initiative, curiosity, and impact</span></span></span></span> <br></p> </li> </ul> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">If you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality.</span></span></span></span> <br></p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Location: Remote</span></span></b></span></span> <br></p> <p style="line-height:1.7188; margin-right:20pt; margin-top:0pt; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Responsibilities:</span></span></b></span></span> <br></p> <ul style="margin-top:0; margin-bottom:0"> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(34, 34, 34); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(34, 34, 34); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(34, 34, 34); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Respond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference similar channel as per requirement.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(34, 34, 34); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(34, 34, 34); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(34, 34, 34); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(34, 34, 34); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.</span></span></span></span> <br></p> </li> </ul> <div> <br> </div> <p style="line-height:1.7188; margin-right:20pt; margin-top:0pt; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Requirements:</span></span></b></span></span> <br></p> <ul style="margin-top:0; margin-bottom:0"> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">1-3 years of experience as a Customer Support Specialist or similar CS role.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Experience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Should be able to effectively use MS Word, Excel, PPT</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Understanding of basic tech like API's, SDK would be preferred especially how CRM systems work, using support desk and remote support tools.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Excellent communication and problem-solving skills with the ability to remain composed in tough situations.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Multi-tasking abilities with an agile approach.</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Need to have knowledge on tools like metabase,elastic search, kibana</span></span></span></span> <br></p> </li> <li style="list-style-type:disc; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre" dir="ltr"> <p style="line-height:1.7188; margin-right:20pt; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.</span></span></span></span> <br></p> </li> </ul> <div> <br> </div> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Recruitment Process: </span></span></b></span></span> <br></p> <ul style="margin-top:0; margin-bottom:0"> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience.</span></span></span></span> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">You will be contacted via email with the next steps upon being shortlisted.</span></span></span></span> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">The process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team.</span></span></span></span> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:18pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Final selection and CTC will be based on your overall performance and experience.</span></span></span></span> <br></p> </li> </ul> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Apply directly through our career page: </span></span></b></span></span><a style="text-decoration:none" href="https://careers.leegality.com/jobs/Careers" target="_blank"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(134, 68, 240)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">https://careers.leegality.com/jobs/Careers</span></span></b></span></span></a> <br></p> <p style="line-height:1.7188; margin-top:0pt; margin-bottom:12pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">About Leegality :</span></span></b></span></span> <br></p> <ul style="margin-top:0; margin-bottom:0"> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Website:</span></span></b></span></span><a style="text-decoration:none" href="https://www.leegality.com/" target="_blank"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(134, 68, 240)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> https://www.leegality.com/</span></span></b></span></span></a> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:0pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">LinkedIn:</span></span></b></span></span><a style="text-decoration:none" href="https://www.linkedin.com/company/leegality/" target="_blank"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(134, 68, 240)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> https://www.linkedin.com/company/leegality/</span></span></b></span></span></a> <br></p> </li> <li style="list-style-type:none; font-size:10pt; font-family:"Schibsted Grotesk", sans-serif; color:rgb(0, 0, 0); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; margin-left:12pt" dir="ltr"> <p style="line-height:1.7188; margin-top:0px; margin-bottom:18pt" dir="ltr"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Careers:</span></span></b></span></span><a style="text-decoration:none" href="https://leegality.zohorecruit.in/jobs/Careers" target="_blank"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(134, 68, 240)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"> https://leegality.zohorecruit.in/jobs/Careers</span></span></b></span></span></a> <br></p> </li> </ul> <div> <span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Leegality's Privacy Notice: </span></span></b></span></span><a style="text-decoration:none" href="https://www.leegality.com/employee-privacy-notice" target="_blank"><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(134, 68, 240)"><b><span class="font" style="font-family:"Schibsted Grotesk", sans-serif"><span class="size" style="font-size:10pt; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">https://www.leegality.com/employee-privacy-notice</span></span></b></span></span></a> <br> </div> <br>
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