Is the Support Engineer position at LiveU fully remote?

Yes, this Support Engineer position at LiveU is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Support Engineer role?

This is a full-time Support Engineer position at LiveU.

How do I apply for the Support Engineer position at LiveU?

You can apply for this Support Engineer position by clicking the "Apply Now" button on this page, which will take you to LiveU's application portal.

Remote Opportunity

Support Engineer

Q: What are the main requirements for the Support Engineer role?

Key requirements include: Flexibility to work some weekends and holidays, and extra hours as needed., Outstanding customer service skills., Prior experience handling customer requests/issues (service)., and more.

Join LiveU as a entry professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Support Engineer

LiveU

Full Time

$60,000 - $100,000*

5 months ago

Worldwide

Customer Success

Entry

Customer Service

Technical Support

Troubleshooting

+5 more

Job Description

About LiveU LiveU is the global leader in live IP-video solutions, transforming live video into greater value. From breaking news and major sports events to public safety, our technology powers reliable and efficient live production and visual intelligence at scale. LiveU field units are widely seen at the world's most important news and sports events. Trusted by over 5,000 customers in 150+ countries, LiveU is a multi-award-winning company driving innovation in live video worldwide.

Location: Remote

Responsibilities Field incoming requests/issues via omni-channel platform (phone, email, and chat). Take ownership of requests and support through resolution or escalation. Document requests/issues and related support activity. Identify priority escalation situations and manage them according. Raise awareness of procedures that require modification and/or are missing. Collaborate across the company as needed to resolve requests/issues. Identify and report cases that could be addressed with self-service and/or automation.

Requirements Flexibility to work some weekends and holidays, and extra hours as needed. Outstanding customer service skills. Prior experience handling customer requests/issues (service). Technologically proficient with software and hardware. Technical support experience desired but not mandatory.

Basic requirements null

Requirements

Flexibility to work some weekends and holidays, and extra hours as needed.
Outstanding customer service skills.
Prior experience handling customer requests/issues (service).
Technologically proficient with software and hardware.
Technical support experience desired but not mandatory.

Skills

Customer Service

Technical Support

Troubleshooting

Communication

documentation

Software Proficiency

Problem Solving

Hardware Proficiency

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 60%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join LiveU today

Salary Range (AI-Estimated)*

$60,000 - $100,000

60% confidence

Posted 5 months ago

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