Is the Panel Help Desk Associate position at Med Learning Group fully remote?

Yes, this Panel Help Desk Associate position at Med Learning Group is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Panel Help Desk Associate role?

This is a full-time Panel Help Desk Associate position at Med Learning Group.

How do I apply for the Panel Help Desk Associate position at Med Learning Group?

You can apply for this Panel Help Desk Associate position by clicking the "Apply Now" button on this page, which will take you to Med Learning Group's application portal.

Panel Help Desk Associate at Med Learning Group

Worldwide

<div><div><div>Position Summary:As a Panel Help Desk Associate at TriVoca Health, you will provide exceptional customer service to respondents through inbound/outbound calls and emails, aiming to drive respondent satisfaction and retention.*This position is open only to candidates who are currently authorized to work in Nicaragua or India. Key Job Responsibilities:<ul style="list-style-type: disc;"><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Manage high volumes of inbound/outbound calls and emails while providing high-quality support to respondents while documenting all outreach</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Intake, triage, investigate, and respond to inquiries directed to help desk, maintaining our company’s reputation for high-quality service</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required time frame per highest quality standards</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Work with internal teams to troubleshoot issues that impact respondent experiences</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Escalate complex issues appropriately and follow up to ensure timely resolution through outbound calls</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Learn and stay up to date on our technologies and procedures-tech savvy</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Maintain customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality discipline targets within stipulated timelines</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Multi-tasking across channels and panels</li></ul>Core Competencies:<ul style="list-style-type: disc;"><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Proven customer service experience in inbound/outbound process</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Exceptional phone etiquette skills – excellent verbal and written communication skills in order to deliver quality service and make a difference in the respondent’s experience</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Ability to think outside of the box, listen attentively, solve problems creatively in a timely manner and create win-win situations with internal and external parties.</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Ability to multitask and work under high pressure while maintaining on call accuracy</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Proficient in Microsoft Office including Word and Excel</li></ul>Qualifications:Education:<ul style="list-style-type: disc;"><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">High School Diploma or equivalent</li></ul>Experience:<ul style="list-style-type: disc;"><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Experience in customer service and calling profile must</li><li style="margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;">Experience with customer service ticketing software a plus</li></ul>Location: Remote in Nicaragua or India </div></div></div>

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Remote Opportunity

Panel Help Desk Associate

Join Med Learning Group as a entry professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Panel Help Desk Associate

Med Learning Group

Full Time

2 months ago

Position Summary: As a Panel Help Desk Associate at TriVoca Health, you will provide exceptional customer service to respondents through inbound/outbound calls and emails, aiming to drive respondent satisfaction and retention.

Worldwide

Engineering

Entry

Customer Service

Inbound Calls

Outbound calls

+5 more

Job Description

Position Summary:

As a Panel Help Desk Associate at TriVoca Health, you will provide exceptional customer service to respondents through inbound/outbound calls and emails, aiming to drive respondent satisfaction and retention.

*This position is open only to candidates who are currently authorized to work in Nicaragua or India.

Key Job Responsibilities:

Manage high volumes of inbound/outbound calls and emails while providing high-quality support to respondents while documenting all outreach
Intake, triage, investigate, and respond to inquiries directed to help desk, maintaining our company’s reputation for high-quality service
Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required time frame per highest quality standards
Work with internal teams to troubleshoot issues that impact respondent experiences
Escalate complex issues appropriately and follow up to ensure timely resolution through outbound calls
Learn and stay up to date on our technologies and procedures-tech savvy
Maintain customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality discipline targets within stipulated timelines
Multi-tasking across channels and panels

Core Competencies:

Proven customer service experience in inbound/outbound process
Exceptional phone etiquette skills – excellent verbal and written communication skills in order to deliver quality service and make a difference in the respondent’s experience
Ability to think outside of the box, listen attentively, solve problems creatively in a timely manner and create win-win situations with internal and external parties.
Ability to multitask and work under high pressure while maintaining on call accuracy
Proficient in Microsoft Office including Word and Excel

Qualifications:

Education:

High School Diploma or equivalent

Experience:

Experience in customer service and calling profile must
Experience with customer service ticketing software a plus

Location: Remote in Nicaragua or India

Skills

Customer Service

Inbound Calls

Outbound calls

Email Support

Phone Etiquette

Verbal communication

Written Communication

Problem Solving

Ready to Apply?

Join Med Learning Group today

Posted 2 months ago

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