Customer Support Supervisor at Motive

United States

About Motive Motive is the fastest-growing website provider for dealerships. Shopping for a vehicle is a difficult process, and we believe that a better consumer experience online can make it great. Our all-in-one platform is serving an increasingly robust quantity of dealers dealers through our direct partnerships with nearly every OEM brand. About the Role We are seeking a Customer Support Supervisor to lead and develop our growing Customer Support team while ensuring an exceptional support experience for our clients, partners and internal stakeholders. At Motive, we believe Customer Support is more than problem-solving — it’s an opportunity to build trust, create lasting partnerships, and deliver experiences that genuinely delight our customers. This role is responsible for overseeing day-to-day support operations, coaching team members, and ensuring the team delivers responsive, professional, and effective support across phone calls, email communications, and ticketing systems. The Customer Support Supervisor is an exciting and fast-paced role where you’ll combine team leadership, customer advocacy, operational problem solving, and process improvement to help deliver outstanding client experiences. If you’re looking for a role where you can make your mark, build a team, and help define what great support looks like, this is that opportunity. In this job, you can expect to: Leverage cutting edge AI technology to help innovate our product and the customer experience. Work along side company senior leadership. Have meaningful autonomy in how you lead and build a team/department. Lead, coach, and develop a team of Customer Support Specialists to ensure high-quality service and strong team performance. Help foster a collaborative, positive, and customer-focused team whose interactions meet Motive’s standards for professionalism. Ensure SLAs for responsiveness and resolution are met across all channels (phone, email, and ticketing platforms). Monitor support metrics and reporting to ensure team capacity and performance is maintained. Handle customer escalations and work cross-functionally to drive resolution. Identify trends in customer requests and collaborate with Product, Engineering, and Customer Success teams to eliminate bottlenecks. Maintain and improve support workflows, processes, and documentation. Oversee new-hire training and professional development for team members. We are looking for someone who has/is: 5+ years of experience in a high-volume customer support or technical support environment within the automotive industry. 2+ years of previous leadership or supervisory experience in a scaling organization. Strong written and verbal communication skills, with the ability to communicate confidently and professionally with clients by phone, email, and support ticket systems. Excellent problem-solving and conflict-resolution abilities. Highly organized with the ability to manage competing priorities in a fast-paced environment. A collaborative mindset and ability to work cross-functionally with Product, Engineering, and Customer Success teams. Compensation: The pay scale is inclusive of various prerequisites and levels of proficiency, and will be further narrowed throughout the interview process. Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums. Work Location: Remote While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.