Is the Director, Membership Growth & Engagement position at National Kidney Foundation fully remote?

Yes, this Director, Membership Growth & Engagement position at National Kidney Foundation is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Director, Membership Growth & Engagement role?

This is a full-time Director, Membership Growth & Engagement position at National Kidney Foundation.

What benefits does National Kidney Foundation offer for this position?

National Kidney Foundation offers the following benefits: Sick Leave, Dental Insurance, Vision Insurance, Life Insurance, Commuter Benefits, Employee Assistance Program.

How do I apply for the Director, Membership Growth & Engagement position at National Kidney Foundation?

You can apply for this Director, Membership Growth & Engagement position by clicking the "Apply Now" button on this page, which will take you to National Kidney Foundation's application portal.

Director, Membership Growth & Engagement at National Kidney Foundation

United States

<div><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted="true"><strong>Job Title: </strong> Director, Membership Growth and Engagement</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>Location: </strong> Remote</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>Reports to:</strong>  Sr. Director, Professional Programs</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>Travel:  </strong>Up to 10% (NKF Spring Clinical Meetings and select professional conferences)</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>WHO WE ARE</strong></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Fueled by passion and urgency, National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change.</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>WHAT WE BELIEVE IN</strong></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>NKF’s Mission is what we do, our Values are how we do it.</p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Accountability- Earn and Keep Trust</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Collaboration-Work as a team</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Communication- Empower with information</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Community-Build stronger community</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Compassion- Lead with care and respect</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Impact-Focus on the mission</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Your Voice Matters: https://www.kidney.org/about/diversity-equity-inclusion</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>WHAT YOU’LL DO</strong></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>The National Kidney Foundation (NKF) is the premier professional home for the nephrology community—nurses, technicians, dietitians, social workers, advanced practice providers, physicians, pharmacists, and the trainees who will lead the field next. NKF has redesigned its Professional Programs model to strengthen and modernize professional membership for growth, and is seeking a Director, Membership Growth and Engagement to own the strategy, performance, and member experience of NKF Professional Membership across the full member lifecycle: recruitment, onboarding, engagement, renewal, and retention.</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Reporting to the Sr. Director, Professional Programs, the Director sets the membership growth agenda, leads a two-person membership team, and is accountable for membership growth, retention, engagement, and dues revenue results. The Director will translate membership data, market trends, and member insights into a compelling value proposition and a disciplined, measurable growth plan, and will partner across NKF—education, advocacy, marketing, field offices, and Scientific Activities—so that membership value is embedded in everything NKF offers professionals.</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>The ideal candidate has a track record of measurable membership growth within a professional association, medical or health professional society, or similar membership organization; is fluent in membership analytics, lifecycle marketing, and association management systems; and brings a builder’s mindset and creative, critical thinking to a newly redesigned model.</p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>Key Responsibilities:</strong></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Strategy and Growth</p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Own and deliver NKF’s professional membership growth strategy and annual plan, with clear targets for new-member acquisition, first-year and overall retention, member engagement, and dues revenue</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Define, refresh, and articulate the Professional Membership value proposition by segment (discipline, career stage, and practice setting), and recommend membership model, tiering, and dues strategies that expand reach and revenue</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Identify and cultivate new growth channels, including underserved professional segments, institutional and group memberships with health systems, dialysis organizations, and academic programs, and partnerships with allied organizations</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Monitor market trends, peer-society offerings, and workforce shifts in nephrology to inform strategy, anticipate risk, and position NKF competitively</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Member Lifecycle and Engagement</p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Design and execute an integrated lifecycle program: targeted recruitment campaigns, structured new-member onboarding, ongoing engagement, multi-touch renewal, and reinstatement and win-back outreach</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Build a durable pipeline from trainee to active professional member, including graduation-conversion strategies and early-career programming</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Lead the overall member engagement portfolio, including member-exclusive content, resources, and networking in the NKF Member Hub; the semiannual members-only</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Professional Membership webinar; and Professional Membership promotion at the NKF Spring Clinical Meetings, NKF’s premier annual educational event</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Establish a member listening system (surveys, advisory input, and feedback loops) and use it to continuously improve the member experience and drive satisfaction and loyalty</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Data, Analytics, and Technology</p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Own membership data integrity, reporting, and a membership KPI dashboard (acquisition, renewal, engagement, revenue, and cohort and segment performance), and report progress to leadership on a regular cadence</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Apply analytics—including engagement scoring and AI-enabled tools where appropriate—to identify growth opportunities, at-risk members, and high-value segments, and act on the findings</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Serve as business owner of membership technology (association management system/CRM, Member Hub, and marketing automation) in partnership with IT and Marketing</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Marketing and Cross-Functional Integration</p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Partner with Marketing to develop and execute the annual membership marketing plan and budget across email, digital advertising, social, and event channels; test, measure, and optimize campaigns</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Collaborate with education, advocacy, Kidney Learning Solutions, Spring Clinical Meetings, field office, and development colleagues to integrate membership value across all NKF programs and initiatives and create seamless member journeys</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Manage the membership budget, forecast dues revenue, and ensure sound financial stewardship of membership investments</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Team Leadership and External Representation</p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Lead, coach, and develop a two-person membership team (Membership Services Manager and Sr. Professional Membership Manager), setting clear goals, building capability, and fostering a high-performing, member-centric culture</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Represent NKF Professional Membership externally with peer societies, the broader association membership community, and the nephrology field to promote membership and elevate NKF’s profile</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>WHAT YOU'LL POSSESS</strong></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Required</p><ul style="list-style-type: disc;"><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Bachelor’s degree, or an equivalent combination of education and relevant experience; Master’s degree in a related field (e.g., business, non-profit management, healthcare administration) preferred</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Minimum of 7 years of progressive experience in membership growth, engagement, and retention, including at least 2 years managing staff; experience within a national professional association, medical or health professional society, or healthcare-related organization strongly preferred</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Documented success growing membership and improving retention and engagement, with the ability to speak to specific outcomes achieved</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Fluency in the full membership lifecycle and lifecycle marketing (acquisition, onboarding, engagement, renewal, and retention)</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Strong strategic thinking and analytical skills; hands-on with membership data, dashboards, and segmentation, with the ability to translate data into actionable insights and decisions</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Proficiency in association management systems (AMS/CRM) and marketing automation platforms, and the ability to serve as business owner of membership technology</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Exceptional leadership, team management, and interpersonal skills; excellent written and verbal communication, including presentation and negotiation abilities, with the ability to influence across functions and with senior clinical volunteer leaders</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Proven ability to collaborate effectively with diverse internal and external stakeholders</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Passion for the mission of the National Kidney Foundation and for supporting healthcare professionals</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Preferred</p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted="true">Experience serving a nephrology or other interdisciplinary health professional community (nurses, dietitians, social workers, advanced practice providers, physicians)</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Experience designing or relaunching membership models, tiers, or dues structures</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Experience building institutional or group membership programs or strategic partnerships</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Familiarity with Wild Apricot or a comparable AMS platform; experience applying AI tools to membership marketing or analytics</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Experience working with volunteer leadership and committee structures</li></ul><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong>What We Offer</strong></p><ul><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays so you can recharge, regroup or reflect—and come back ready to tackle anything.</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Support for Your Health: We've got your back with top-notch medical, dental, and vision insurance plans for you and your loved ones</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Peace of Mind: Rest easy knowing you're covered with life insurance and a 403(b) plan with matching company contributions to secure your future.Creative savings: Take advantage of flexible spending accounts to save on eligible healthcare and dependent care expenses</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Easy Commuting: Reduce your stress with our commuter benefits program for transit and parking expenses</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Support When You Need It: Access confidential counseling, support services, and resources through our Employee Assistance Program</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>A Chance to Spread the Word: Share the love and earn rewards by referring awesome folks to join our team</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>A Big Tent: We're all about creating a diverse and inclusive workplace where everyone feels valued, respected, and heard</li><li style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Mission-Fueled Culture: Join a team that's passionate about making a difference and guided by values like integrity, compassion, and innovation</li></ul><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);" data-pasted="true"><strong>EQUAL EMPLOYMENT OPPORTUNITY</strong></div><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">At the National Kidney Foundation, diversity, inclusion, and equal opportunity apply to both our workforce and the communities we serve as they relate to kidney health and kidney disease prevention. It is the policy of NKF to provide equality of employment opportunity regardless of race, creed, color, qualified handicap or disability, national origin, religion, marital status, sexual orientation, age, gender, political affiliation or veteran status, or any other factor or reason prohibited by relevant local, state, and federal fair employment laws.</div><p><br></p><div style="text-align: left; text-indent: 0px; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">The Equal Employment Opportunity policy will apply to all employment practices of NKF, including, but not limited to, recruitment, hiring, promotion, training, compensation, benefits, layoffs, transfers, and discipline. Implementation of the Equal Employment Opportunity policy is the shared responsibility of the management of NKF.</div><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The National Kidney Foundation does not accept resumes from third-party recruitment/search firms. Please do not forward resumes to NKF employees, company locations, or email addresses. NKF is not responsible for any fees related to resumes not solicited by NKF Recruiting.</div><div style="text-align: left; text-indent: 0px; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br></div><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><strong>WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION</strong></div><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion and professionalism. Maintain effectiveness under pressure. Competent in the use of standard office equipment, including telephone, personal computer, fax machine, and photocopier. Flexible for moderate overnight business travel which may include weekends.</div><div style="text-align: left; text-indent: 0px; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br></div><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><strong>DISCLAIMER</strong></div><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required.</div><div style="text-align: left; text-indent: 0px; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br></div><div style="text-align: left; text-indent: 0px; margin-left: 0in; font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><em>The salary band listed reflects the range for this position. Actual compensation will be determined based on the selected candidate’s experience, qualifications, and other relevant factors.</em></div></div>

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Remote Opportunity

Director, Membership Growth & Engagement

Join National Kidney Foundation as a staff professional working remotely from United States. Explore the role, benefits, and apply in one place.

Director, Membership Growth & Engagement

National Kidney Foundation

Full Time

3 weeks ago

• Job Title: Director, Membership Growth and Engagement Location: Remote Reports to: Sr. Director, Professional Programs Travel: Up to 10% (NKF Spring Clinical Meetings and select professional conferences) WHO WE ARE Fueled by passion and urgency, National Kidney Foundation is a lifeline for all…

United States

Marketing

Staff

Membership Growth

Strategic Planning

Lifecycle Marketing

+5 more

Job Description

Job Title: Director, Membership Growth and Engagement

Location: Remote

Reports to: Sr. Director, Professional Programs

Travel: Up to 10% (NKF Spring Clinical Meetings and select professional conferences)

WHO WE ARE

Fueled by passion and urgency, National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change.

WHAT WE BELIEVE IN

NKF’s Mission is what we do, our Values are how we do it.

Accountability- Earn and Keep Trust
Collaboration-Work as a team
Communication- Empower with information
Community-Build stronger community
Compassion- Lead with care and respect
Impact-Focus on the mission

Your Voice Matters: https://www.kidney.org/about/diversity-equity-inclusion

WHAT YOU’LL DO

The National Kidney Foundation (NKF) is the premier professional home for the nephrology community—nurses, technicians, dietitians, social workers, advanced practice providers, physicians, pharmacists, and the trainees who will lead the field next. NKF has redesigned its Professional Programs model to strengthen and modernize professional membership for growth, and is seeking a Director, Membership Growth and Engagement to own the strategy, performance, and member experience of NKF Professional Membership across the full member lifecycle: recruitment, onboarding, engagement, renewal, and retention.

Reporting to the Sr. Director, Professional Programs, the Director sets the membership growth agenda, leads a two-person membership team, and is accountable for membership growth, retention, engagement, and dues revenue results. The Director will translate membership data, market trends, and member insights into a compelling value proposition and a disciplined, measurable growth plan, and will partner across NKF—education, advocacy, marketing, field offices, and Scientific Activities—so that membership value is embedded in everything NKF offers professionals.

The ideal candidate has a track record of measurable membership growth within a professional association, medical or health professional society, or similar membership organization; is fluent in membership analytics, lifecycle marketing, and association management systems; and brings a builder’s mindset and creative, critical thinking to a newly redesigned model.

Key Responsibilities:

Strategy and Growth

Own and deliver NKF’s professional membership growth strategy and annual plan, with clear targets for new-member acquisition, first-year and overall retention, member engagement, and dues revenue
Define, refresh, and articulate the Professional Membership value proposition by segment (discipline, career stage, and practice setting), and recommend membership model, tiering, and dues strategies that expand reach and revenue
Identify and cultivate new growth channels, including underserved professional segments, institutional and group memberships with health systems, dialysis organizations, and academic programs, and partnerships with allied organizations
Monitor market trends, peer-society offerings, and workforce shifts in nephrology to inform strategy, anticipate risk, and position NKF competitively

Member Lifecycle and Engagement

Design and execute an integrated lifecycle program: targeted recruitment campaigns, structured new-member onboarding, ongoing engagement, multi-touch renewal, and reinstatement and win-back outreach
Build a durable pipeline from trainee to active professional member, including graduation-conversion strategies and early-career programming
Lead the overall member engagement portfolio, including member-exclusive content, resources, and networking in the NKF Member Hub; the semiannual members-only
Professional Membership webinar; and Professional Membership promotion at the NKF Spring Clinical Meetings, NKF’s premier annual educational event
Establish a member listening system (surveys, advisory input, and feedback loops) and use it to continuously improve the member experience and drive satisfaction and loyalty

Data, Analytics, and Technology

Own membership data integrity, reporting, and a membership KPI dashboard (acquisition, renewal, engagement, revenue, and cohort and segment performance), and report progress to leadership on a regular cadence
Apply analytics—including engagement scoring and AI-enabled tools where appropriate—to identify growth opportunities, at-risk members, and high-value segments, and act on the findings
Serve as business owner of membership technology (association management system/CRM, Member Hub, and marketing automation) in partnership with IT and Marketing

Marketing and Cross-Functional Integration

Partner with Marketing to develop and execute the annual membership marketing plan and budget across email, digital advertising, social, and event channels; test, measure, and optimize campaigns
Collaborate with education, advocacy, Kidney Learning Solutions, Spring Clinical Meetings, field office, and development colleagues to integrate membership value across all NKF programs and initiatives and create seamless member journeys
Manage the membership budget, forecast dues revenue, and ensure sound financial stewardship of membership investments

Team Leadership and External Representation

Lead, coach, and develop a two-person membership team (Membership Services Manager and Sr. Professional Membership Manager), setting clear goals, building capability, and fostering a high-performing, member-centric culture
Represent NKF Professional Membership externally with peer societies, the broader association membership community, and the nephrology field to promote membership and elevate NKF’s profile

WHAT YOU'LL POSSESS

Required

Bachelor’s degree, or an equivalent combination of education and relevant experience; Master’s degree in a related field (e.g., business, non-profit management, healthcare administration) preferred
Minimum of 7 years of progressive experience in membership growth, engagement, and retention, including at least 2 years managing staff; experience within a national professional association, medical or health professional society, or healthcare-related organization strongly preferred
Documented success growing membership and improving retention and engagement, with the ability to speak to specific outcomes achieved
Fluency in the full membership lifecycle and lifecycle marketing (acquisition, onboarding, engagement, renewal, and retention)
Strong strategic thinking and analytical skills; hands-on with membership data, dashboards, and segmentation, with the ability to translate data into actionable insights and decisions
Proficiency in association management systems (AMS/CRM) and marketing automation platforms, and the ability to serve as business owner of membership technology
Exceptional leadership, team management, and interpersonal skills; excellent written and verbal communication, including presentation and negotiation abilities, with the ability to influence across functions and with senior clinical volunteer leaders
Proven ability to collaborate effectively with diverse internal and external stakeholders
Passion for the mission of the National Kidney Foundation and for supporting healthcare professionals

Preferred

Experience serving a nephrology or other interdisciplinary health professional community (nurses, dietitians, social workers, advanced practice providers, physicians)
Experience designing or relaunching membership models, tiers, or dues structures
Experience building institutional or group membership programs or strategic partnerships
Familiarity with Wild Apricot or a comparable AMS platform; experience applying AI tools to membership marketing or analytics
Experience working with volunteer leadership and committee structures

What We Offer

Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays so you can recharge, regroup or reflect—and come back ready to tackle anything.
Support for Your Health: We've got your back with top-notch medical, dental, and vision insurance plans for you and your loved ones
Peace of Mind: Rest easy knowing you're covered with life insurance and a 403(b) plan with matching company contributions to secure your future.Creative savings: Take advantage of flexible spending accounts to save on eligible healthcare and dependent care expenses
Easy Commuting: Reduce your stress with our commuter benefits program for transit and parking expenses
Support When You Need It: Access confidential counseling, support services, and resources through our Employee Assistance Program
A Chance to Spread the Word: Share the love and earn rewards by referring awesome folks to join our team
A Big Tent: We're all about creating a diverse and inclusive workplace where everyone feels valued, respected, and heard
Mission-Fueled Culture: Join a team that's passionate about making a difference and guided by values like integrity, compassion, and innovation

EQUAL EMPLOYMENT OPPORTUNITY

At the National Kidney Foundation, diversity, inclusion, and equal opportunity apply to both our workforce and the communities we serve as they relate to kidney health and kidney disease prevention. It is the policy of NKF to provide equality of employment opportunity regardless of race, creed, color, qualified handicap or disability, national origin, religion, marital status, sexual orientation, age, gender, political affiliation or veteran status, or any other factor or reason prohibited by relevant local, state, and federal fair employment laws.

The Equal Employment Opportunity policy will apply to all employment practices of NKF, including, but not limited to, recruitment, hiring, promotion, training, compensation, benefits, layoffs, transfers, and discipline. Implementation of the Equal Employment Opportunity policy is the shared responsibility of the management of NKF.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The National Kidney Foundation does not accept resumes from third-party recruitment/search firms. Please do not forward resumes to NKF employees, company locations, or email addresses. NKF is not responsible for any fees related to resumes not solicited by NKF Recruiting.

WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION

Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion and professionalism. Maintain effectiveness under pressure. Competent in the use of standard office equipment, including telephone, personal computer, fax machine, and photocopier. Flexible for moderate overnight business travel which may include weekends.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required.

The salary band listed reflects the range for this position. Actual compensation will be determined based on the selected candidate’s experience, qualifications, and other relevant factors.

Requirements

bachelor’s degree, or an equivalent combination of education and relevant experience; master’s degree in a related field (e.g., business, non-profit management, healthcare administration) preferred
minimum of 7 years of progressive experience in membership growth, engagement, and retention, including at least 2 years managing staff; experience within a national professional association, medical or health professional society, or healthcare-related organization strongly preferred
documented success growing membership and improving retention and engagement, with the ability to speak to specific outcomes achieved
fluency in the full membership lifecycle and lifecycle marketing (acquisition, onboarding, engagement, renewal, and retention)
strong strategic thinking and analytical skills; hands-on with membership data, dashboards, and segmentation, with the ability to translate data into actionable insights and decisions
proficiency in association management systems (ams/crm) and marketing automation platforms, and the ability to serve as business owner of membership technology
exceptional leadership, team management, and interpersonal skills; excellent written and verbal communication, including presentation and negotiation abilities, with the ability to influence across functions and with senior clinical volunteer leaders
proven ability to collaborate effectively with diverse internal and external stakeholders

Benefits

Sick Leave
Dental Insurance
Vision Insurance
Life Insurance
Commuter Benefits
Employee Assistance Program

Skills

Membership Growth

Strategic Planning

Lifecycle Marketing

Data Analytics

CRM

Team Leadership

Budget Management

Association management systems

Ready to Apply?

Join National Kidney Foundation today

Posted 3 weeks ago

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