Customer Success Manager, Mid-Market at Nemetschek
United States
$77.1k - $96.4k
<p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere. </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">The <strong>Customer Success Manager</strong> guides Bluebeam’s Mid-Market customers to achieve their desired business outcomes through the appropriate application of Bluebeam’s products and services. Executed successfully, customers in this segment will realize greater value through deeper adoption and engagement by its users.</span><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">About the Role: </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Establish value as trusted advisor through identification of success criteria, practical action steps and product application expertise. </span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Deliver extraordinary experiences through clear and timely communication and support.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Identify and create customer advocates and champions.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Partner with Sales reps to ensure long term, mutually beneficial customer relationships.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately. </span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Partner with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black"> </span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">About You: </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">5+ years in customer facing roles (Customer Success (preferred), Sales, Customer Service, Technical Support) OR 5+ years in professional AEC role</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">BA/BS degree or relevant training or education</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Bluebeam product knowledge – ability to be a subject-matter-expert within first 6 months.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Outstanding discovery and listening skills.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Ability to connect and build meaningful relationships.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Confidence to act and drive positive outcomes.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Exceptional computer skills, including Microsoft Office Suite.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Excellent communication skills, written and verbal.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Experience and comfort speaking/presenting in front of groups of people up to 150 in-person and through video conferencing technology.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Comfortable learning new technology.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.25in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 0.25in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Extras: </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">AEC Industry experience</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Bluebeam Certified Professional</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Experience in training and/or professional demonstrations</span><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black"> </span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">What we offer: </span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Competitive compensation and benefits package </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Fully vested 401K right from the day you start </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Generous PTO, including sick/mental health & volunteer days </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Free & unlimited access to BetterUp Care, a well-being platform </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Opportunity for continuous professional development </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Free & unlimited access to LinkedIn Learning </span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Up to $5K annual education reimbursement (after 1 year tenure) </span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement: </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world. </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">About Bluebeam: </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany, and the UK. </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Come design and build your future with us! </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Bluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply. </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Base Pay Range: $77,100 - $96,400 + eligible commission</span></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">#Bluebeam #LI-Remote #LI-FT1 </span></p>
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