Onboarding Specialist at NeoWork

Worldwide

<p>NeoWork is currently seeking an Onboarding Specialist to support partners through the listing process and ensure a smooth experience from onboarding through post-sale support. This role combines customer support, listing quality assurance, administrative tasks, and AI implementation.</p>Responsibilities<ul><li>Guide partners through the onboarding process and help them complete their listings accurately and efficiently. </li><li> Review and perform listing QA to ensure all details, content, and information meet quality standards. </li><li> Assist partners with listing details, updates, corrections, and other platform-related needs. </li><li> Provide after-sales support and respond to partner questions or concerns through email, chat, and other communication channels. </li><li> Follow up with partners to ensure outstanding onboarding or listing requirements are completed. </li><li> Maintain accurate records and documentation of partner interactions and listing status. </li><li> Identify issues or gaps in listings and proactively work with partners to resolve them. </li><li> Build and configure AI chatbots as part of the onboarding and customer support process. </li><li> Help improve onboarding workflows and processes to create a smoother partner experience. </li><li> Collaborate with internal teams to resolve partner and listing-related issues</li></ul> <ul><li>Experience in customer support, onboarding, account management, or administrative operations.</li><li>Strong attention to detail, particularly when reviewing and managing listing information.</li><li>Strong written and verbal communication skills</li><li>Comfortable working with chat, email, and CRM/platform tools. </li><li>Ability to manage multiple partner requests and follow-ups while staying organized.</li><li>Familiarity with CRM software and sales productivity tools</li><li>High level of professionalism and confidentiality</li><li>Self-motivated and results-driven</li><li>Owned computer or laptop and have stable internet connectivity.</li><li>Knowledgeable in Office 360, Google Apps, and client-facing communication.</li><li>Strong problem-solving skills and a proactive approach to customer support.</li><li>Comfortable learning and working with AI tools and chatbot platforms. </li><li> Experience with listing management, e-commerce, marketplaces, or similar platforms is a plus.</li></ul> <p></p><ul> <li>The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.</li> <li>This is a 100% home-based position</li> <li>We prioritize the mental health of our team members and offer mental health days to support their well-being.</li> <li>In addition to the base salary, performance-based incentives are provided.</li> <li>There is an annual review and appraisal process in place.</li> <li>There are ample opportunities for professional growth and advancement within the company.</li> </ul>