Systems Administrator / IT Support Engineer at NeoWork
Worldwide
$2.6k - $3.1k
<p>NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment.</p><p>What Success Looks Like: </p><ul><li>Consistently resolve Tier 2 support issues with minimal supervision. </li><li>Become a trusted escalation resource for IT Support Technicians. </li><li>Independently administer Microsoft 365 and Intune environments. </li><li>Participate in server, networking, and cybersecurity initiatives. </li><li>Contribute to automation and process improvement efforts. </li><li>Demonstrate ownership of IT systems, support outcomes, and assigned projects. </li><li>Improve documentation and operational maturity of the IT department. </li></ul><p>Essential Duties and Responsibilities:</p><p>Advanced Technical Support (Approx. 40%): </p><ul><li>Serve as the primary escalation point for complex Help Desk issues. </li><li>Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues. </li><li>Support highly technical engineering users and business professionals. </li><li>Manage incidents through resolution while maintaining excellent customer communication. </li><li>Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies. </li><li>Participate in after-hours support rotation as required. </li><li>Mentor Tier 1 technicians and provide technical guidance. </li></ul><p>Microsoft 365 & Identity Administration: </p><ul><li>Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot. </li><li>Support Entra ID and Hybrid Active Directory environments. </li><li>Manage user lifecycle activities including onboarding, transfers, and offboarding. </li><li>Maintain security groups, distribution lists, and access permissions. </li><li>Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives. </li><li>Assist with access reviews and compliance activities. </li></ul><p>Endpoint Management & Modern Workplace: </p><ul><li>Administer Microsoft Intune and Windows Autopilot. </li><li>Manage Windows 11 device deployments and lifecycle management. </li><li>Support Android Enterprise and Apple Business Manager deployments. </li><li>Maintain compliance policies, configuration profiles, and security baselines. </li><li>Deploy and troubleshoot software using Intune and related management tools. </li><li>Manage operating system, driver, firmware, and BIOS updates. </li></ul><p>Infrastructure Administration (Approx. 30%): </p><ul><li>Support Windows Server environments. </li><li>Assist with administration of Dell Hyper-V clusters. </li><li>Perform virtual machine provisioning, monitoring, and maintenance. </li><li>Support enterprise storage, server hardware, and backup systems. </li><li>Administer Active Directory, DNS, DHCP, Group Policy, and file services. </li><li>Monitor infrastructure health using enterprise monitoring platforms. </li><li>Assist with disaster recovery and business continuity initiatives. </li></ul><p>Security & Compliance: </p><ul><li>Support Microsoft Defender, endpoint security, and threat remediation activities. </li><li>Assist with phishing investigations and response efforts using KnowBe4. </li><li>Maintain security baselines and patch compliance. </li><li>Participate in vulnerability remediation. </li><li>Assist with audits, policy reviews, and documentation efforts. </li><li>Support Zero Trust and cybersecurity maturity initiatives. </li></ul><p>Networking Support: </p><ul><li>Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies, and Cisco networking infrastructure. </li><li>Support WAN connectivity between company locations. </li><li>Work with networking vendors and internal administrators on escalated issues. </li></ul><p>Automation & Process Improvement: </p><ul><li>Develop PowerShell scripts to automate repetitive IT tasks. </li><li>Improve provisioning, onboarding, reporting, and administration processes. </li><li>Identify opportunities to improve service delivery. </li><li>Create and maintain technical documentation and SOPs. </li><li>Contribute to IT modernization initiatives. </li></ul> <ul><li>3-5 years of progressive IT experience </li><li>At least 2 years supporting Microsoft 365 environments </li><li>Experience in Tier 2 Help Desk, Systems Administration, or Infrastructure Support </li><li>Experience supporting hybrid workforces and remote users </li><li>Windows 10/11 and Microsoft 365 administration </li><li>Active Directory, Entra ID, Intune, and Autopilot </li><li>Exchange Online and Teams administration </li><li>SharePoint Online fundamentals </li><li>DNS/DHCP troubleshooting and Group Policy </li><li>PowerShell fundamentals and VPN technologies </li><li>Endpoint security administration </li><li>Strong customer service mindset with excellent written and verbal communication </li><li>Strong troubleshooting methodology with ability to prioritize competing demands </li><li>Self-motivated, accountable, and a continuous learner with strong technical curiosity </li></ul><p></p><p>Preferred Qualifications:</p><ul><li>Microsoft 365 Administrator certification </li><li>AZ-900 or SC-900 certification </li><li>CompTIA Network+ or CompTIA Security+ </li><li>ITIL Foundation certification </li><li>Experience with Hyper-V and Dell server infrastructure </li><li>Cisco networking experience </li><li>Familiarity with Defender for Endpoint, CrowdStrike, or similar endpoint protection platforms </li><li>Experience with Freshservice or Zabbix Monitoring </li><li>Apple Business Manager and Android Enterprise experience </li><li>Microsoft Copilot and PowerShell automation experience </li></ul> <p></p><ul><li>We offer health insurance for contractors</li><li>Holiday Extra Pay</li><li>The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.</li><li>We prioritize the mental health of our team members and offer mental health days to support their well-being.</li><li>In addition to the base salary, performance-based incentives are provided.</li><li>There is an annual review and appraisal process in place.</li><li>There are ample opportunities for professional growth and advancement within the company.</li><li>Salary range: $2600 up to $3100 based on experience</li></ul>
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