Is the Systems Engineer position at PDQ fully remote?

Yes, this Systems Engineer position at PDQ is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Systems Engineer role?

This is a full-time Systems Engineer position at PDQ.

How do I apply for the Systems Engineer position at PDQ?

You can apply for this Systems Engineer position by clicking the "Apply Now" button on this page, which will take you to PDQ's application portal.

Systems Engineer at PDQ

United States

<div><body> Location<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.</li></ul> About the role:We are seeking a Systems Engineer to join our PDQ Connect and SmartDeploy teams. Sometimes referred to as a Systems Engineer, Escalation Engineer, or Triage Engineer, this role sits at the intersection of software engineering, support, and customer success. You will investigate complex technical issues, support production systems, fix issues, and work closely with our developers, QA, and product teams to ensure fast and reliable resolution of escalated issues. Why this role matters:You’ll be the connective tissue between our customers and engineering, making it easier for the team to build great features while ensuring customer-reported problems are understood, reproducible, and resolved quickly. How you might spend your day:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Act as a Tier 3 escalation point for complex customer and product issues, including working directly with customers via phone or Zoom when needed. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Own the technical triage and investigation of escalated issues, assessing impact and urgency and determining the appropriate path to resolution. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Troubleshoot across multiple layers of the product, including Windows endpoints, services, registries, permissions, networking, connectivity, cloud services, APIs, and application data. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Reproduce issues and document clear investigation findings, including reproduction steps, logs, environmental details, relevant data, and suspected root causes. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Collaborate with development teams to isolate bugs, identify root causes, evaluate potential solutions, and validate fixes. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Navigate application source code to understand product behavior, trace issues, and provide developers with actionable findings. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Drive escalated issues through resolution, maintaining ownership and visibility while coordinating with Engineering, QA, Product, Support, and Customer Success. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Validate fixes against the original customer scenario to ensure issues are resolved from both a technical and customer perspective. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Participate in production of incident investigations and contribute to corrective and preventive actions. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Build and maintain scripts, tools, workflows, and automation that improve troubleshooting, diagnostics, and operational efficiency. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Contribute to monitoring, logging, diagnostics, and observability improvements. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Create and maintain internal technical documentation for product behavior, new features, troubleshooting processes, and known issues. </li></ul> We're looking for people who have:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">2+ years of experience in technical troubleshooting, systems engineering, escalation, or similar role, ideally supporting SaaS or cloud-based products. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Experience with backend languages within our technical stack (Elixir, Rust, C#) </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Strong troubleshooting skills with Windows-based endpoints, including services, registry, logs, permissions, firewalls, networking, and remote access. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Strong investigative and critical-thinking skills, with the ability to take an ambiguous technical problem and narrow it down to a reproducible issue and likely root cause. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Experience working with cloud platforms and concepts such as AWS, GCP, or similar technologies. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">A solid understanding of web technologies, including HTTP, REST APIs, authentication such as OAuth, and common web debugging tools. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Experience writing and optimizing SQL queries to investigate application and data-related issues. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Experience working with logs, metrics, monitoring, and diagnostic tools. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Experience with scripting or automation using PowerShell, Python, or similar technologies. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Familiarity with Git and source control workflows and issue-tracking platforms such as Linear, Jira, or Zendesk. </li><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Comfort reading and navigating application source code as part of troubleshooting and root-cause analysis. </li></ul> Who you are:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Ability to learn quickly and tenacity to work in ambiguity and complete tasks </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Detail attentiveness and a collaborative mindset </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Excellent written and verbal communication skills, with the ability to clearly communicate technical findings to engineers, customer-facing teams, and customers. </li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">A strong sense of ownership and the ability to independently drive technical issues from initial investigation through resolution. </li></ul> Why You'll Love Working at PDQ: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">4-Day Work Week</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Equity Participation</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Managers who champion professional development </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">100% Premium Coverage for medical, dental and vision for you and your dependents</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Company Match of the first 6% of your employee deferrals </li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Flexible Paid Time Off Policy that treats you like the adult that you are</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Health Savings Account (HSA) and wellness incentives</li><li style="margin:3px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;">Quarterly Company Values Award (team member nominated)</li></ul> Equal Opportunity EmployerPDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. Work Authorization and SponsorshipThe majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment. </body></div>

Apply Now

Remote Opportunity

Systems Engineer

Join PDQ as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Systems Engineer

PDQ

Full Time

2 months ago

Location • Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI. About the role: We are seeking a Systems Engineer to join our PDQ Connect and SmartDeploy teams.

United States

Engineering

Mid

Job Description

Location

Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

About the role:

We are seeking a Systems Engineer to join our PDQ Connect and SmartDeploy teams. Sometimes referred to as a Systems Engineer, Escalation Engineer, or Triage Engineer, this role sits at the intersection of software engineering, support, and customer success. You will investigate complex technical issues, support production systems, fix issues, and work closely with our developers, QA, and product teams to ensure fast and reliable resolution of escalated issues.

Why this role matters:

You’ll be the connective tissue between our customers and engineering, making it easier for the team to build great features while ensuring customer-reported problems are understood, reproducible, and resolved quickly.

How you might spend your day:

Act as a Tier 3 escalation point for complex customer and product issues, including working directly with customers via phone or Zoom when needed.

Own the technical triage and investigation of escalated issues, assessing impact and urgency and determining the appropriate path to resolution.

Troubleshoot across multiple layers of the product, including Windows endpoints, services, registries, permissions, networking, connectivity, cloud services, APIs, and application data.

Reproduce issues and document clear investigation findings, including reproduction steps, logs, environmental details, relevant data, and suspected root causes.

Collaborate with development teams to isolate bugs, identify root causes, evaluate potential solutions, and validate fixes.

Navigate application source code to understand product behavior, trace issues, and provide developers with actionable findings.

Drive escalated issues through resolution, maintaining ownership and visibility while coordinating with Engineering, QA, Product, Support, and Customer Success.

Validate fixes against the original customer scenario to ensure issues are resolved from both a technical and customer perspective.

Participate in production of incident investigations and contribute to corrective and preventive actions.

Build and maintain scripts, tools, workflows, and automation that improve troubleshooting, diagnostics, and operational efficiency.

Contribute to monitoring, logging, diagnostics, and observability improvements.

Create and maintain internal technical documentation for product behavior, new features, troubleshooting processes, and known issues.

We're looking for people who have:

2+ years of experience in technical troubleshooting, systems engineering, escalation, or similar role, ideally supporting SaaS or cloud-based products.

Experience with backend languages within our technical stack (Elixir, Rust, C#)

Strong troubleshooting skills with Windows-based endpoints, including services, registry, logs, permissions, firewalls, networking, and remote access.

Strong investigative and critical-thinking skills, with the ability to take an ambiguous technical problem and narrow it down to a reproducible issue and likely root cause.

Experience working with cloud platforms and concepts such as AWS, GCP, or similar technologies.

A solid understanding of web technologies, including HTTP, REST APIs, authentication such as OAuth, and common web debugging tools.

Experience writing and optimizing SQL queries to investigate application and data-related issues.

Experience working with logs, metrics, monitoring, and diagnostic tools.

Experience with scripting or automation using PowerShell, Python, or similar technologies.

Familiarity with Git and source control workflows and issue-tracking platforms such as Linear, Jira, or Zendesk.
Comfort reading and navigating application source code as part of troubleshooting and root-cause analysis.

Who you are:

Ability to learn quickly and tenacity to work in ambiguity and complete tasks

Detail attentiveness and a collaborative mindset

Excellent written and verbal communication skills, with the ability to clearly communicate technical findings to engineers, customer-facing teams, and customers.

A strong sense of ownership and the ability to independently drive technical issues from initial investigation through resolution.

Why You'll Love Working at PDQ:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

4-Day Work Week
Equity Participation
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)

Equal Opportunity Employer

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

Work Authorization and Sponsorship

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Skills

Ready to Apply?

Join PDQ today

Posted 2 months ago

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