Is the Regional Account Manager position at Platform Science fully remote?

Yes, this Regional Account Manager position at Platform Science is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Regional Account Manager role?

This is a full-time Regional Account Manager position at Platform Science.

How do I apply for the Regional Account Manager position at Platform Science?

You can apply for this Regional Account Manager position by clicking the "Apply Now" button on this page, which will take you to Platform Science's application portal.

Regional Account Manager at Platform Science

United States

<div class="job-preview-styles__description--2BkR3" data-ui="job-description"> Who We Are: At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation. We value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team. About the Role: As an Enterprise Account Manager, you will help implement, manage and grow the Platform Science relationship at various enterprise level accounts across the country. You will engage with all levels of management while fulfilling a trusted advisor role configuring, training, and integrating our products into the customer’s environment. The work will require technical and functional knowledge of Platform Science products and services, as well as the ability to understand the business needs and capabilities of our customers. You'll serve as a trusted advisor and main point of contact leveraging Platform Science technology to solve business challenges. If you enjoy working with new technologies, being challenged with new problems, interacting with some of the biggest Transportation & Logistics companies in the US, and helping innovate an industry, then you’ll love working at Platform Science. What You’ll Do: <ul> <li style="font-weight: 400;">Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle.</li> <li style="font-weight: 400;">Responsible for implementation and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership.</li> <li style="font-weight: 400;">Own the Sr. Mgmt. level relationships at each assigned customer account</li> <li style="font-weight: 400;">Drive customer adoption of Platform Science solutions while ensuring long-term retention</li> <li style="font-weight: 400;">Work with internal teams sharing customer experiences to help drive product roadmaps</li> <li style="font-weight: 400;">Strong verbal and written communication skills including strong technical skills with experience documenting requirements, issues and outcomes</li> <li style="font-weight: 400;">Mentor and train our top customers with a deep desire to help them reach their business goals</li> <li style="font-weight: 400;">Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs</li> <li style="font-weight: 400;">Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal</li> <li style="font-weight: 400;">Effectively manage multiple projects and deadlines at the same time</li> <li style="font-weight: 400;">Communicate new solutions and innovation roadmap during Quarterly Business Reviews with your customers</li> </ul> What We’re Looking For: <ul> <li style="font-weight: 400;">Bachelor’s degree, preferably in a technical discipline</li> <li style="font-weight: 400;">5+ years equivalent industry experience in customer success, implementation, change management, continuous improvement, or similar customer facing role</li> <li style="font-weight: 400;">Ability to learn and stay current on the Platform Science product suite and transportation industry direction</li> <li style="font-weight: 400;">Strong knowledge of DOT/FMCSA Regulations</li> <li style="font-weight: 400;">Familiar with Transportation Management System (TMS) products (i.e. TMW, McCleod, ICC, etc.) and route management or distribution software</li> <li style="font-weight: 400;">Demonstrated experience guiding customers with confidence and integrity</li> <li style="font-weight: 400;">Excellent planning, organization, and implementation skills</li> <li style="font-weight: 400;">Strong interest and passion for coaching and mentoring others</li> <li style="font-weight: 400;">Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing</li> <li style="font-weight: 400;">Proven experience of understanding, organizing and facilitating through customer requests and concerns</li> <li style="font-weight: 400;">Proficiency with Salesforce is a plus</li> <li style="font-weight: 400;">Accommodate travel up to 50% of the time</li> </ul> At this time we only consider candidates in these states: AL, AR, AZ, CA, FL, GA, IL, KY, MA, MI, MD, MN, NC, NH, OR, PA, SC, TN, TX, UT, WA, and WI. In the future we plan to add more states </div>

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Remote Opportunity

Regional Account Manager

Join Platform Science as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Regional Account Manager

Platform Science

Full Time

2 months ago

Who We Are: At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary…

United States

Engineering

Senior

Account Management

Customer Success

Implementation

+5 more

Job Description

Who We Are:

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role:

As an Enterprise Account Manager, you will help implement, manage and grow the Platform Science relationship at various enterprise level accounts across the country. You will engage with all levels of management while fulfilling a trusted advisor role configuring, training, and integrating our products into the customer’s environment. The work will require technical and functional knowledge of Platform Science products and services, as well as the ability to understand the business needs and capabilities of our customers. You'll serve as a trusted advisor and main point of contact leveraging Platform Science technology to solve business challenges. If you enjoy working with new technologies, being challenged with new problems, interacting with some of the biggest Transportation & Logistics companies in the US, and helping innovate an industry, then you’ll love working at Platform Science.

What You’ll Do:

Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle.
Responsible for implementation and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership.
Own the Sr. Mgmt. level relationships at each assigned customer account
Drive customer adoption of Platform Science solutions while ensuring long-term retention
Work with internal teams sharing customer experiences to help drive product roadmaps
Strong verbal and written communication skills including strong technical skills with experience documenting requirements, issues and outcomes
Mentor and train our top customers with a deep desire to help them reach their business goals
Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal
Effectively manage multiple projects and deadlines at the same time
Communicate new solutions and innovation roadmap during Quarterly Business Reviews with your customers

What We’re Looking For:

Bachelor’s degree, preferably in a technical discipline
5+ years equivalent industry experience in customer success, implementation, change management, continuous improvement, or similar customer facing role
Ability to learn and stay current on the Platform Science product suite and transportation industry direction
Strong knowledge of DOT/FMCSA Regulations
Familiar with Transportation Management System (TMS) products (i.e. TMW, McCleod, ICC, etc.) and route management or distribution software
Demonstrated experience guiding customers with confidence and integrity
Excellent planning, organization, and implementation skills
Strong interest and passion for coaching and mentoring others
Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
Proven experience of understanding, organizing and facilitating through customer requests and concerns
Proficiency with Salesforce is a plus
Accommodate travel up to 50% of the time

At this time we only consider candidates in these states: AL, AR, AZ, CA, FL, GA, IL, KY, MA, MI, MD, MN, NC, NH, OR, PA, SC, TN, TX, UT, WA, and WI. In the future we plan to add more states

Skills

Account Management

Customer Success

Implementation

Change Management

Transportation management systems

Salesforce

Project Management

DOT/FMCSA Regulations

Ready to Apply?

Join Platform Science today

Posted 2 months ago

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