Claim Analyst 2 at Principal Financial Group

United States

What You'll Do As a Claim Analyst 2, you’ll review, analyze, and make appropriate and accurate decisions on claims in accordance to the policy and state/federal law and regulations. Analyze and adjudicate claims by gathering and reviewing all required documentation within the established approval and denial authority structure. Evaluate claim information to make timely and detailed judgments, applying knowledge of claim procedures, product development, contract provisions, and applicable state laws. Maintain complete and well-documented claim files that provide a clear and thorough audit trail for compliance and legal purposes. Identify complex or sensitive claims and refer them, with appropriate recommendations, to relevant resources such as nurses, physicians, consultants, senior claims personnel, or the Law Department as needed. Communicate with customers in a professional, timely, and helpful manner, including claimants, employers, providers, brokers, and sales offices. Provide clear written and verbal updates regarding claim decisions, claim status, and all aspects of the claims process to ensure a full understanding of the company’s position and any additional information required. Ensure claim payments are processed accurately and in a timely manner by following internal procedures and applying appropriate interpretations of contract provisions. Maintain compliance with all applicable state and federal laws and regulations across a variety of contract types. May assist in providing ongoing training, development, coaching and feedback to others. Who You Are 4+ years of claims or customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. General medical knowledge to support effective claim analysis and decision making preferred. Demonstrates excellent verbal and written communication skills. Excellent typing skills and math skills. Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues. Ability to maintain a high degree of accuracy and pay strict attention to detail. Strong proficiency with business unit products, processes and systems. Proficient with desktop applications such as MS Office and Internet browsers. Ability to effectively navigate within numerous software and web applications. Ability to handle multiple tasks in a fast-paced environment with attention to detail. Must be able to maintain confidentiality. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $20.34 - $36.35 / hour Salary Details The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience. Wichita, KS: $20.34 - $27.26 / hr Des Moines, IA: $21.47 - $28.77 / hr Charlotte, NC: $22.60 - $30.29 / hr Chicago/Minneapolis: $24.86 - $33.32 / hr Los Angeles/New York City: $27.12 - $36.35 / hr Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Work Environments This position is fully remote within the U.S. Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 6/18/2026 Most Recently Posted Date 6/18/2026 Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights. LinkedIn Remote Hashtag #LI-Remote