UX Researcher at Pulse Labs AI, Inc.

Mexico

We're looking for a UX Researcher who will work directly with customers to help them design and execute qualitative–unmoderated and moderated–research, such as diary studies, focus groups, IDIs, longitudinal panel studies, using Pulse Labs' proprietary tools and platforms. If you thrive in a multi-project environment and love tackling complex qualitative challenges, then you're a perfect fit. You will be a team-player who is an integral member of a talented and dedicated group of fellow UX researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze, interpret, and report users’ interactions with and perceptions about next-gen products. Key Responsibilities Work closely with customers to plan research projects according to customer requirements, timelines, and business goals. Execute research projects ensuring sound research methodology and analysis. Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level. Mentor and coach analysts on the UX Research Team. Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements. Analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers. Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead. Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms. 5+ years working in a qualitative research role in a detail-oriented research operations environment. Expertise with data collection, analysis, and interpretation. Expertise leading complex, multi-faceted research projects. Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. Prior success maintaining strong relationships with customers, vendors, and team members. High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. Comfort presenting your own research and research prepared by others to senior-level stakeholders. A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate. Excellent communication (written and verbal) and analytical skills. Very comfortable using emerging technologies and different software systems. High comfort working with Google Docs, Google Sheets, or similar products. Collaborative attitude and ability to foster a positive work environment. Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field. Preferred Qualifications Masters Degree Experience working in an agency or consulting environment conducting research on behalf of customers. Experience working at or with early-to-mid stage startups. Experience working at or with FAANG/top tech companies.