Customer Service Representative - Remote at Qualfon
United States
<h2>Overview</h2> <p>About the Company</p> <p> </p> <p>At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.</p> <p> </p> <p>Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients </p> <h2>Responsibilities</h2> <p>We are seeking a Customer Care Representative who will provide exceptional support to customers of our internet and telecommucications client, and assist with increasing the completion rate of issued orders. Keeping customers fully informed so we can retain sales! This role supports users across voice delivering a consistent experience across all channels.</p> <p> </p> <p><strong>This role is remote - You must live in the State of Tennessee</strong></p> <p> </p> <ul> <li><p>Provide timely responses via phone.</p></li> <li><p>Resolve issues efficiently and with empathy, maintaining professionalism at all times.</p></li> <li><p>Deliver exceptional customer service with passion and dedication.</p></li> <li><p>Drive continuous improvements to enhance the customer experience.</p></li> <li><p>Keep client cases accurate, current, and organized.</p></li> <li><p>Must be tech savy and a self starter</p></li> <li><p>Complete all required training and apply knowledge to support clients effectively.</p></li> </ul> <p><strong>Work at Home Requirement - We will provide the Computer and Equipment for this position.</strong></p> <ul> <li>High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot</li> <li>Upload speed of 25 Mbps; Download speed of 50 Mbps</li> <li>Internet provider must be highly stable with 1% or less packet loss</li> <li>Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. </li> </ul> <h2>Qualifications</h2> <ul> <li>Minimum 1 year experience in a Customer service Role</li> <li>Prior work from home experience</li> <li>Must be able to successfully pass client specific assessment during training</li> <li>Must be able to type at least 25wpm/90% accuracy</li> <li>At least 18 years of age or older</li> <li>High School Diploma or GED – College Degree preferred</li> <li>Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail</li> <li>Outstanding written and verbal communication and research skills, ability to read and interpret instructional and technical documentation (instructional and technical writing experience a plus</li> </ul> <p><strong>Qualfon is a great place to work, grow and develop your career! </strong></p> <p><strong>Come partner with our Qualfon family.</strong></p> <p> </p> <p><strong>If you would like to fill out a Voluntary Self-Identification of Disability Form.</strong></p> <p><strong>Please visit us at Qualfon.com/join-us</strong></p> <p> </p> <p><strong>Veterans encouraged to apply</strong></p> <p> </p> <p><strong>Hiring Immediately for Call Center Positions!</strong></p> <p> </p> <p>EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.</p> <p>Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.</p> <p>Contact qualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.</p> <h2>Pay Range</h2>USD $14.50 - USD $14.50 /Hr.
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