Is the Customer Success Manager (2 year contract) position at Race Roster fully remote?

Yes, this Customer Success Manager (2 year contract) position at Race Roster is a remote position. The role is available for candidates in Canada.

Is this a full-time or part-time Customer Success Manager (2 year contract) role?

This is a full-time Customer Success Manager (2 year contract) position at Race Roster.

How do I apply for the Customer Success Manager (2 year contract) position at Race Roster?

You can apply for this Customer Success Manager (2 year contract) position by clicking the "Apply Now" button on this page, which will take you to Race Roster's application portal.

Customer Success Manager (2 year contract) at Race Roster

Canada

Apply Now

Remote Opportunity

Customer Success Manager (2 year contract)

Join Race Roster as a mid professional working remotely from Canada. Explore the role, benefits, and apply in one place.

Customer Success Manager (2 year contract)

Race Roster

Full Time

2 months ago

Position Overview: The Customer Success Manager (CSM) role involves ensuring event organizer success on the Race Roster platform, while also consulting on technology, reporting, and industry trends.

Canada

Customer Success

Mid

Customer Success

Project Management

Relationship Management

+5 more

Job Description

Position Overview:

The Customer Success Manager (CSM) role involves ensuring event organizer success on the Race Roster platform, while also consulting on technology, reporting, and industry trends. An expert in Race Roster and affiliated products and support services, the CSM assigned to each elite event will work with the race director, and their registration, marketing, or timing teams on adopting and optimizing our suite of tools. This role involves being available outside of business hours for urgent troubleshooting, as well as travel to race weekends and for office visits. As the relationship owner, the CSM will find themselves socializing with customers at conferences or events, an important part of strengthening our business to business relationships. This position requires flexibility as we respond to new business and customer requirements, while being able to quickly adapt to new strategies and priorities as they evolve.

This position is open to internal and external candidates.

Product Line:
This role will be working with the Race Roster product.

Work Location:

The successful candidate for this role can be either a remote employee (working 100% remotely from a designated location within Canada), a hybrid employee (flexibility to work in the office or from home at a location within 75 km from the London, ON office), or an in-office employee at our London, ON office.

Responsibilities:

Manage relationships with elite event customers in assigned portfolio
Develop an in depth understanding of all areas of the Race Roster platform, including but not limited to fundraising, timing, onsite app and Runkeeper integrations
Lead project management of registration cycles (regular, rush, random draw)
Elevate customer experience through custom event configuration / optimization
Offer empathy, support and creative solutions to technical problems with event organizers, event participants and app end-users
Ensure smooth user experience for the participants signing up for elite events
Guide customer on using the Customer Relationship Management (CRM) technology, Marketing Cloud, and other Salesforce (SFDC) products
Liaise with internal Race Roster executives and departments to deliver on customer requests, advocate when in best interest of the business (Tech, SFDC, CRM, Sales, Marketing)
Respond to organizer inquiries (for assigned events) by phone, Slack and email (with support from CSR team via Race Roster support queues and phones)
Work with the internal team to roll out system changes to customers
Share new release features with customers, and include training when required
Support for colleagues with their elite events during time off or travel
Work with the Sales team on solutions to help secure new deals
Keep up with customer touchpoints throughout the year
Proactively suggest optimization that will save events time and money in administration
Bring forward industry trends and marketing strategies that will support event growth
Carry out an onsite activation plan including provisions for travel, leadership and People Ops needs
Execute responsibilities in accordance with Race Roster company policies

Education & Experience:

Bachelor's degree or higher
3-5+ years experience in a professional services environment
Strong customer service skills
Strong organization and relationship management skills

Bonus Education & Experience:

Relevant industry experience

The successful candidate for this role will become an employee of Race Roster North America Corporation (doing business as ASICS Apps Canada), a subsidiary of ASICS Corporation, a Japanese multinational corporation. Race Roster was founded in London, Ontario in 2011.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, sex, place of origin, ethnic origin, ancestry, citizenship, creed, record of offenses, genetics, disability, age, marital status, family status, veteran status, or fitness level.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job applications will be reviewed by Rippling's AI.

This posting is for an existing vacancy.

Skills

Customer Success

Project Management

Relationship Management

Technical Troubleshooting

Salesforce

CRM

Marketing Cloud

Data Analysis

Ready to Apply?

Join Race Roster today

Posted 2 months ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Mortgage Processor

American National Bank & Trust

Full Time

13 hours ago

GENERAL DESCRIPTION : The Mortgage Processor is responsible for processing residential real estate loans from application through closing while ensuring compliance with Bank policies, investor guidelines, and applicable federal and state regulations.

United States

Engineering

Backend Engineering

Mid

Mortgage processing

Loan Origination Systems

Regulatory Compliance

+5 more

Senior Communications Specialist

Vistra Communications

Full Time

14 hours ago

Vistra is seeking a Senior Communications Specialist to analyze, develop, and execute written/visual communication content related to suicide prevention, intervention, and postvention.

United States

Engineering

Backend Engineering

Staff

Strategic Communications

Public affairs

Marketing

+5 more

Area Sales Manager - Pacific Northwest

Bidadoo Inc

Full Time

$60k - $80k

15 hours ago

The Area Sales Manager for Pacific Northwest, ideally based in Washington or Oregon will play a key role in managing existing accounts, acquiring new customers, and serving as a trusted consultant.

United States

Sales

Account Executive

Mid

Sales

Outside Sales

Lead Generation

+5 more

Account Executive

Leading Edge Administrators LLC

Full Time

$80k - $100k

15 hours ago

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.

United States

Sales

Account Executive

Senior

Account Management

Sales

Healthcare Insurance

+5 more

Senior Site Reliability Engineer Lead

Akamai

Full Time

$121.4k - $218.6k

16 hours ago

Do you have a passion for cutting edge technologies and tackling system problems? Are you a self-starting professional who thrives in a dynamic environment? Join our highly skilled Site Reliability team!

United States

Engineering

DevOps / SRE

Senior

Site reliability engineering

Linux

Hardware architecture

+5 more

Channel Account Manager

CoreView

Full Time

16 hours ago

About CoreView CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.

United States

Engineering

Backend Engineering

Mid

Channel Management

SaaS

Microsoft 365

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

16 hours ago

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

16 hours ago

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

AI Product Lead, AI Experience & Quality

Flodesk

Full Time

$150k - $200k

17 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

AI product management

Prompt Engineering

LLM Evaluation

+5 more

Senior Applied AI Engineer, Agent Quality & Evaluations

Flodesk

Full Time

$150k - $250k

17 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

Python

TypeScript

LLM

+5 more

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Public Outreach Consultancy Inc

Full Time

$0.019k - $0.024k

17 hours ago

Remote Phone Fundraiser – Use Your Voice to Make a Difference | $19–$24/hr Work remotely. Build real connections. Fundraise for causes that matter. Are you someone who can talk to almost anyone, tell a great story, and get genuinely excited about something you care about?

United States

Engineering

Backend Engineering

Entry

Communication

Storytelling

fundraising

+5 more

Solutions Engineer

Yuno

Full Time

17 hours ago

Remote, Latam, Full Time, Individual Contributor, +4 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

France

Engineering

Backend Engineering

Mid

Solutions engineering

Technical implementation

REST APIs

+5 more