Is the VP of Customer Success position at RegScale fully remote?

Yes, this VP of Customer Success position at RegScale is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time VP of Customer Success role?

This is a full-time VP of Customer Success position at RegScale.

How do I apply for the VP of Customer Success position at RegScale?

You can apply for this VP of Customer Success position by clicking the "Apply Now" button on this page, which will take you to RegScale's application portal.

VP of Customer Success at RegScale

Worldwide

RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations break out of the slow and expensive realities that plague legacy GRC tools by bridging security, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience massive process improvements like 90% faster certification times, and 60% less audit prep time. Today’s expansive security and compliance requirements can only be met with a modern, CCM based approach, and RegScale is the leader in that space.    Position  Do you believe that maintaining compliance as a business should be affordable, transparent, and easy? If yes, then we have a critical position in an innovative startup disrupting the compliance industry for you! We are seeking a VP of Customer Success to own the overall health of our customer base—adoption, value recognition, renewals, and expansion. Reporting directly to the Chief Revenue Officer and operating within the Sales organization, you will be the executive accountable for turning customer outcomes into durable, growing revenue. This is a leadership role with a team of business and technical resources in place today.   As VP of Customer Success, you will own gross and net revenue and logo retention across RegScale's customer base. You will build and drive the expansion pipeline, partnering closely with Account Executives on the renewal motion and identifying upsell and cross-sell opportunities across a portfolio that includes Federal, SLED, International and F1000 accounts. You will be a subject matter expert in the GRC domain, translating customer compliance outcomes into commercial value, and you will help establish the processes, playbooks, and health metrics that allow the customer success function to scale with a fast-growing company.  Key Responsibilities  <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Own and drive GRR, NRR, and logo retention across the customer base </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ensure adoption by leveraging SME in the RegScale platform to ensure value recognition by the customer </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Build and manage the expansion pipeline, surfacing and closing upsell and cross-sell opportunities </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Partner with Account Executives on the renewal motion to protect and grow existing accounts </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Manage the relationship with accounts, ensuring customers realize measurable value from the RegScale platform </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Establish and monitor customer health metrics to identify risk early and prioritize resources against high-value accounts </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Build the customer success playbooks, processes, and infrastructure needed to scale the function—and the team—as the business grows </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Maintain and update the CRM with accurate account, renewal, and expansion detail across your portfolio </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Serve as a GRC subject matter expert, educating customers on the RegScale approach and enabling internal resources with industry best practices </li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Partner cross-functionally with Sales, Product, and Services to align customer success strategy with company objectives </li> </ul> Required Skills  <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">10+ years of experience in customer success, account management, or a related revenue-retention function, with a track record of owning NRR/GRR </li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">History of becoming an expert in the Products and Solutions being sold and leveraging that expertise in a hands on fashion across the team and with customers </li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Demonstrated experience working with and expanding enterprise Fortune 1000 accounts </li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Proven experience scaling a customer success program at a growing company </li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong commercial orientation with direct ownership of renewals and expansion revenue </li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Excellent written and verbal communication with strong executive and interpersonal skills </li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ability to manage a portfolio of complex enterprise relationships simultaneously </li> </ul> Preferred Skills  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Experience in the GRC, compliance, or cybersecurity domain </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Former GRC practitioner or experience selling to compliance, risk, and security buyers </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Experience building a customer success function from an individual contributor into a team </li> </ul> Education/Qualifications  <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Bachelor's degree or equivalent practical experience </li> </ul>

Apply Now

Remote Opportunity

VP of Customer Success

Join RegScale as a staff professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

VP of Customer Success

RegScale

Full Time

1 months ago

Worldwide

Customer Success

Staff

Customer Success Management

Account Management

Revenue Retention

+5 more

Job Description

RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations break out of the slow and expensive realities that plague legacy GRC tools by bridging security, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience massive process improvements like 90% faster certification times, and 60% less audit prep time. Today’s expansive security and compliance requirements can only be met with a modern, CCM based approach, and RegScale is the leader in that space.

Position

Do you believe that maintaining compliance as a business should be affordable, transparent, and easy? If yes, then we have a critical position in an innovative startup disrupting the compliance industry for you! We are seeking a VP of Customer Success to own the overall health of our customer base—adoption, value recognition, renewals, and expansion. Reporting directly to the Chief Revenue Officer and operating within the Sales organization, you will be the executive accountable for turning customer outcomes into durable, growing revenue. This is a leadership role with a team of business and technical resources in place today.

As VP of Customer Success, you will own gross and net revenue and logo retention across RegScale's customer base. You will build and drive the expansion pipeline, partnering closely with Account Executives on the renewal motion and identifying upsell and cross-sell opportunities across a portfolio that includes Federal, SLED, International and F1000 accounts. You will be a subject matter expert in the GRC domain, translating customer compliance outcomes into commercial value, and you will help establish the processes, playbooks, and health metrics that allow the customer success function to scale with a fast-growing company.

Key Responsibilities

Own and drive GRR, NRR, and logo retention across the customer base
Ensure adoption by leveraging SME in the RegScale platform to ensure value recognition by the customer
Build and manage the expansion pipeline, surfacing and closing upsell and cross-sell opportunities
Partner with Account Executives on the renewal motion to protect and grow existing accounts
Manage the relationship with accounts, ensuring customers realize measurable value from the RegScale platform
Establish and monitor customer health metrics to identify risk early and prioritize resources against high-value accounts
Build the customer success playbooks, processes, and infrastructure needed to scale the function—and the team—as the business grows
Maintain and update the CRM with accurate account, renewal, and expansion detail across your portfolio
Serve as a GRC subject matter expert, educating customers on the RegScale approach and enabling internal resources with industry best practices
Partner cross-functionally with Sales, Product, and Services to align customer success strategy with company objectives

Required Skills

10+ years of experience in customer success, account management, or a related revenue-retention function, with a track record of owning NRR/GRR
History of becoming an expert in the Products and Solutions being sold and leveraging that expertise in a hands on fashion across the team and with customers
Demonstrated experience working with and expanding enterprise Fortune 1000 accounts
Proven experience scaling a customer success program at a growing company
Strong commercial orientation with direct ownership of renewals and expansion revenue
Excellent written and verbal communication with strong executive and interpersonal skills
Ability to manage a portfolio of complex enterprise relationships simultaneously

Preferred Skills

Experience in the GRC, compliance, or cybersecurity domain
Former GRC practitioner or experience selling to compliance, risk, and security buyers
Experience building a customer success function from an individual contributor into a team

Education/Qualifications

Bachelor's degree or equivalent practical experience

Skills

Customer Success Management

Account Management

Revenue Retention

Renewal Management

NRR/GRR Ownership

Enterprise Account Expansion

GRC Domain Expertise

Upselling and Cross-selling

Ready to Apply?

Join RegScale today

Posted 1 months ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

4 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

4 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Insurance Litigation Attorney

Cohen Law Group-Florida PA

Full Time

$150k - $250k

4 days ago

Help Us Build Our Arizona Practice What if your next opportunity wasn't just another job? Cohen Law Group is expanding its Arizona practice and looking for an Arizona-licensed attorney who is excited about the opportunity to help shape and grow our presence in the state.

United States

Legal

Mid

Litigation

Insurance Law

Case management

+5 more

Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC

Part Time

4 days ago

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

United States

Engineering

Backend Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Technical Program Manager - Embedded Software

EnCharge AI

Full Time

$200k - $250k

4 days ago

EnCharge AI is building a new generation of AI compute systems designed to deliver dramatically higher energy efficiency for AI inference. Our technology combines innovative compute architectures with a full-stack software platform spanning silicon, firmware, drivers, compilers, runtimes, and AI…

United States

Engineering

Backend Engineering

Staff

Technical Program Management

Embedded Software

Silicon Bring-up

+5 more

💥 Make an Impact Become a Life Insurance Producer

GIA Legacy Planning

Full Time

4 days ago

💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunities for individuals to grow their businesses within the life insurance industry.

United States

Engineering

Backend Engineering

Entry

Sales

Insurance

Client Relationship Management

+5 more

Head of Growth

Richpanel

Full Time

$160k - $200k

4 days ago

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

4 days ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

4 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

4 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

4 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more