Technical Account Manager at Relativity

Worldwide

<p style="text-align:left"><u><i><b>Posting Type</b></i></u></p><p>Remote</p><p></p><p></p><p style="text-align:left"><i><u><b>Job Overview</b></u></i></p>About Relativity <br><br>Legal technology is having its moment, and Relativity is at the centre of it. <br><br>We are a leading legal data intelligence company. Our extensible, AI cloud platform, RelativityOne, is trusted by the world’s largest law firms, corporations, and government agencies to turn complex data into actionable insights for litigation, investigations, regulatory inquiries, arbitration, and other high-stakes legal matters. <br><br>In Asia, the momentum speaks for itself: RelativityOne adoption jumped 46% year-over-year, a sign that organisations have moved beyond experimentation and are now applying AI in production environments to modernise how legal work gets done at scale. <br><br>To meet this moment, we’re expanding our Singapore team and on-the-ground presence. This is an opportunity to be part of an exciting growth story. We are looking for mid-level professionals across sales, technical solutions, customer success, and marketing to support our continued expansion. You’ll have the backing of an established industry leader and the opportunity to help grow our customer base across Asia. <br><br>If you’re ready to help write the next chapter of legal AI in Asia, we’d love to hear from you.<p></p><p></p><p style="text-align:left"><i><u><b>Job Description and Requirements</b></u></i></p><p><span style="color:#2c2c2c"><b>Key Responsibilities</b> </span></p><ul><li><span style="color:#555555">Develop a strong understanding of customer projects and proactively minimize service impact </span></li></ul><ul><li><span style="color:#555555">Guide resolution of critical customer incidents </span></li></ul><ul><li><span style="color:#555555">Apply and contribute to Knowledge-Centered Support (KCS) processes and best practices </span></li></ul><ul><li><span style="color:#555555">Maintain accountability for service quality and anticipate future demand for capacity planning </span></li></ul><ul><li><span style="color:#555555">Lead internal service review meetings focused on performance, quality, and continuous improvement </span></li></ul><ul><li><span style="color:#555555">Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues </span></li></ul><ul><li><span style="color:#555555">Provide best practices and technical guidance to customers on effective platform usage </span></li></ul><ul><li><span style="color:#555555">Participate in on-call rotations or flexible support schedules as needed </span></li></ul><br /><p style="color:!important"><span style="color:#2c2c2c"><b>Minimum Qualifications</b> </span></p><ul><li><span style="color:#555555">5&#43; years of experience in a technical role supporting customers directly </span></li></ul><ul><li><span style="color:#555555">Proven ability to manage technical relationships and resolve complex issues </span></li></ul><ul><li><span style="color:#555555">Strong problem-solving and cross-functional collaboration skills </span></li></ul><br /><p style="color:!important"><span style="color:#2c2c2c"><b>Preferred Qualifications</b> </span></p><ul><li><span style="color:#555555">5&#43; years of hands-on technical experience working with Relativity in a customer-facing role </span></li></ul><ul><li><span style="color:#555555">Strong written and verbal communication skills </span></li></ul><ul><li><span style="color:#555555">Experience working in SaaS, IaaS, or hybrid environments </span></li><li><span style="color:#555555">RCA (Relativity Certified Administrator) certification required </span></li></ul><br /><p style="color:!important"><span style="color:#2c2c2c"><b>Additional Information</b> </span></p><p style="color:!important"><span style="color:#555555">Travel requirement: Ability to travel </span></p><p><b>Suggested Skills:</b></p><p></p>Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)