Operations Lead at RHEI CREATIONS USA INC

Canada

CAD 60k - CAD 63k

Position: Operations Lead About RHEI: RHEI is a creator economy company advancing the industry by helping creators, media companies and brands find success through digital content.  We provide end-to-end solutions to help creators and media companies grow their audiences and revenue, while helping brands connect to hard-to-reach digital fans. Our proprietary technologies leverage generative AI, machine learning, digital signal processing and big data to power our platform and ecosystem, and we are the largest multi-vertical video publisher in the world, reaching tens of billions of monthly views and over 600 million monthly uniques. About the role: The Operations Lead is responsible for implementing the infrastructure that enables scalable execution across YouTube channels. This role manages people and mostly ensures that workflows, timelines, tools, quality assurance, and cross-functional coordination operate efficiently. Operations Leads support Strategy Leads by building and owning systems that improve delivery, visibility, and operational predictability.  As RHEI is a high growth company, you should enjoy working in an entrepreneurial, high change environment.  RHEI has a remote work model which offers the best work life balance.  Key Responsibilities: 1. OPS MANAGEMENT FRAMEWORKS * Assist with design and maintain publishing workflows * Build and refine project templates * Implement scalable task structures in PM tools * Standardize intake processes * Create launch and rollout playbooks 2. CAPACITY AND RESOURCE PLANNING * Model publishing volume and workload forecasts * Identify bandwidth risks * Support resourcing decisions * Optimize task allocation 3. TOOL GOVERNANCE AND ADOPTION * Implement platform configuration (ClickUp preferred, Jira, Asana, Airtable, etc.) * Ensure documentation accuracy * Improve dashboard visibility * Drive adoption of AI-driven workflows 4. CROSS-FUNCTIONAL COORDINATION * Align with Design, Editing, Partnerships, Rights * Track dependencies across teams * Escalate blockers early * Ensure timeline adherence 5. QUALITY ASSURANCE INFRASTRUCTURE * Own, drive, and define QA checkpoints and be the main resource associated with it * Audit workflow compliance * Reduce repeat operational errors * Improve process clarity AI AND AUTOMATION COMPETENCIES * Proficient with LLM tools (Claude preferred, ChatGPT, Gemini) for operational use cases including documentation generation, workflow drafting, and data summarization * Supporting the Program Manager with the implementation of our proprietary AI platform, Made, to the channel management workflow * Comfortable designing prompts and lightweight automations to reduce manual work * Familiar with AI features within PM platforms (ClickUp Brain, Asana Intelligence, etc.) * Understands when to apply AI versus when human judgment is required * Curious about emerging tools and willing to test, document, and roll out improvements Key Requirements: * 4+ years in operations, project management, or production coordination, ideally within media, entertainment, or digital content * Demonstrated expertise in ClickUp (preferred), Asana, Monday, or comparable PM platforms, including custom field architecture, automations, and dashboard building * Strong systems thinking with a track record of turning ambiguous processes into repeatable workflows * Experience working with YouTube, TikTok, or Snapchat content operations is a plus * Excellent written communication, with the ability to document complex processes simply * Comfortable working asynchronously across time zones and with remote teams