Telephone Interviewer at RTI International

United States

<p><strong><span>Telephone interviewers are responsible for:</span></strong></p> <ul> <li>Prompting study participants to complete a follow-up survey by web</li> <li>Engaging study participants over the phone following a scripted questionnaire</li> <li>Encouraging participation in the study</li> <li>Collecting and recording information accurately into a computer system while speaking with participants on the phone</li> <li>Effectively answering questions and addressing concerns about the study</li> <li>Keeping all project information confidential</li> <li>Editing completed work, and reporting the results of all activities</li> <li>Independently managing administrative duties, including participating in conference calls and completing online trainings</li> <li>Transmitting data as scheduled</li> <li>Assuming full and legal responsibility for use and care of project issued equipment</li> <li>Safeguarding any issued equipment, or project materials against damage, loss, or theft</li> <li>Submitting timely and accurate Time and Expense reports</li> <li>Attending virtually scheduled meetings with other members of the project team</li> </ul> <strong><span>Qualifications</span></strong> <span><strong>Minimum Required Qualifications</strong></span> <ul> <li><span>Must be at least 21 years old at time of employment</span></li> <li><span>Must possess High School Diploma or GED</span></li> <li><span>Possess effective communication skills through speech and listening</span></li> <li><span>Fluency in English through reading, writing, and speaking</span></li> <li><span>Available for entire training and data collection period</span></li> <li><span>Must have a valid US driver's license and reliable personal automobile available for business use</span></li> <li><span>Comfortable using RTI issued tablet, laptop, and other associated equipment</span></li> <li><span>Access to password protected WiFi connection for data transmission and administrative responsibilities</span></li> <li><span>Able to keep project information confidential</span></li> </ul> <span><strong>Preferred Qualifications for Ideal Candidates</strong></span> <ul> <li>Surveying experience OR notable customer service experience</li> <li>Experience conducting telephone or web interviews.</li> <li>Ability to work a variable schedule</li> <li>Fluency in Spanish</li> <li>Positive, self-motivated, curious, and enjoys interacting with people from a variety of backgrounds</li> <li>Effective time, schedule, and workload management skills to meet set deadlines</li> <li>Computer skills, namely email and internet proficiency</li> </ul>