Senior Strategic Implementation Consultant at Samsara
United States
$109.48k - $165.6k
<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif;"><strong>About the role:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Samsara’s Strategic Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. </span></p> <p><span style="font-family: arial, helvetica, sans-serif;">In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. </span></p> <p><span style="font-family: arial, helvetica, sans-serif;">This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. </span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>This is a remote position open to candidates residing in the US </strong><span style="text-decoration: underline;"><strong>except</strong></span><strong> the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>May require travel to customer sites up to 10% of the time, including overnight stays. </strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>You should apply if:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>You want to impact the industries that run our world:</strong> Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>You thrive the most when solving problems: </strong>Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>You are a natural relationship builder:</strong> Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>You are the architect of your own career: </strong>If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>You want to be with the best: </strong>At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.</span></li> </ul> <h4><span style="font-family: arial, helvetica, sans-serif;"><strong>In this role, you will:</strong> </span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Create launch plans and a roadmap to increase product usage.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Track implementation progress, participation, product adoption, and account health.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Serve as a mentor to the wider Customer Success and Support teams.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Minimum requirements for this role:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">10+ years of experience in a technology consulting and/or customer-facing technology implementation role. Enterprise SaaS experience preferred.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given internal visibility of this role to all levels of the organization, including Samsara’s C-suite.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Experience supporting or working with technical products.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Solutions-oriented with strong problem solving skills.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Excellent consultative skills with experience in end to end system implementations.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Diplomacy, tact, and poise under pressure when working through customer issues.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Bachelor’s degree from a 4-year institution.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>An ideal candidate also has:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong bias for action, the ability to think big, with insistence on high standards.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Experience serving and supporting large-scale business solutions at Fortune 500 companies.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.</span></p></div><div class="title">Annual Base Salary</div><div class="pay-range"><span>$109,480</span><span class="divider">—</span><span>$165,600 USD</span></div></div></div><div class="content-conclusion"><p><strong>Total Rewards</strong></p> <p>At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.</p> <p>Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.</p> <p><strong>Flexible Working </strong></p> <p><span style="font-weight: 400;">At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.</span></p> <p><strong>Belonging at Samsara</strong></p> <p>At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.</p> <p><strong>Accommodations </strong></p> <p>Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:accessibleinterviewing@samsara.com">accessibleinterviewing@samsara.com</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process.</p> <p><strong>Our Commitment to Authenticity</strong></p> <p>We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information.</p> <p><strong>Fraudulent Employment Offers</strong></p> <p>Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</p></div>
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