Is the Customer Success Manager position at SheerID fully remote?

Yes, this Customer Success Manager position at SheerID is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Customer Success Manager role?

This is a full-time Customer Success Manager position at SheerID.

How do I apply for the Customer Success Manager position at SheerID?

You can apply for this Customer Success Manager position by clicking the "Apply Now" button on this page, which will take you to SheerID's application portal.

Customer Success Manager at SheerID

United States

Apply Now

Remote Opportunity

Customer Success Manager

Q: What are the main requirements for the Customer Success Manager role?

Key requirements include: 3–5 years of experience in a customer-facing B2B role, Experience managing complex customer relationships, Ability to analyze customer data and provide strategic recommendations, and more.

Join SheerID as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Success Manager

SheerID

Full Time

$80,000 - $120,000*

8 months ago

Role Specific Job Duties: Customer Program Implementation Partner with the Client Delivery team to guide the implementation of customer programs, ensuring best practices are followed and customers achieve time-to-value quickly.

United States

Customer Success

Mid

Risk Management

Relationship Management

Renewals Management

+5 more

Job Description

Role Specific Job Duties:

Customer Program Implementation
Partner with the Client Delivery team to guide the implementation of customer programs, ensuring best practices are followed and customers achieve time-to-value quickly.
Customer Health & Risk Management
Monitor account activity and identify trends that may signal churn risk. Proactively develop action plans with customers and internal teams to improve engagement and program performance.
Strategic Account Engagement
Maintain consistent touchpoints with customers through regular check-ins, business reviews, and strategic conversations. Engage additional SheerID resources such as Product, Sales, or Executive leadership when appropriate.
Relationship Management
Develop and maintain trusted advisor relationships with key stakeholders and program owners within your portfolio of approximately 20-30 accounts.
Voice of the Customer
Advocate for your customers internally by providing feedback to cross-functional teams on opportunities to improve SheerID’s products, services, and customer experience.
Renewals Management
Own and manage the subscription renewal process, including leading renewal conversations, negotiating terms, and securing timely renewals. Maintain accurate renewal forecasting and partner with the aligned Account Executive where expansion opportunities are identified.
Expansion Opportunities
Identify opportunities for account growth and cross-organizational expansion, partnering with the Account Executive to support successful deal outcomes.
Customer Success Innovation
Contribute to improving Customer Success programs by developing new resources, playbooks, and engagement strategies that benefit customers and the broader organization.

Required Skills / Experience:

Experience
3–5 years of experience in a customer-facing B2B role such as Customer Success, Account Management, or Client Services.
Education
Bachelor’s degree or equivalent work experience.
Enterprise Customer Management
Experience managing complex customer relationships and supporting multiple stakeholders across an organization.
Strategic & Data-Driven Thinking
Ability to analyze customer data, identify trends, and provide strategic recommendations to improve program performance.
SaaS Environment
Experience working in a fast-paced B2B SaaS technology environment, supporting marketing or customer engagement platforms.
Communication Skills
Ability to communicate effectively with stakeholders at all levels, from day-to-day users to executive decision-makers.
Operational Excellence
Strong time management, organization, project management, and communication skills.
CRM & Tools
Experience documenting customer interactions and account activity in CRM systems. Experience with tools such as Salesforce, Asana, Jira, Slack, New Relic, or similar SaaS platforms is a plus.
Travel
Ability to travel 25–30% for customer meetings.
Industry Experience
Experience in Marketing, Marketing Technology (MarTech) or digital marketing platforms is a plus.

**Specifically looking for candidates based is PST or MST

SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Please be aware that any communication related to this job posting will only come from email addresses ending in @sheerid.com. We strongly advise against engaging with any outreach from other sources, as they may be fraudulent.

To ensure your safety, please note that we will never:

Provide screening questions via email
Extend a job offer without a formal interview process
Request any personal information (such as Social Security numbers, banking details, etc.) through email or messaging platforms

If you receive any unsolicited requests or suspect fraudulent activity, please report it immediately. Your safety and privacy are of the utmost importance to us. Thank you for your attention and caution.

Requirements

3–5 years of experience in a customer-facing B2B role
Experience managing complex customer relationships
Ability to analyze customer data and provide strategic recommendations
Experience working in a fast-paced B2B SaaS technology environment
Strong time management, organization, project management, and communication skills

Skills

Risk Management

Relationship Management

Renewals Management

Customer Program Implementation

Customer Health Management

Strategic Account Engagement

Voice of the Customer

Expansion Opportunities

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join SheerID today

Salary Range (AI-Estimated)*

$80,000 - $120,000

80% confidence

Posted 8 months ago

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