Clinical Operations Lead at SimplePractice
United States
$120k - $150k
<h4><span style="color: rgb(0, 0, 0);">About Us</span></h4> <p>At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. </p> <p>More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. </p> <p>Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.</p> <h4><span style="color: rgb(0, 0, 0);">The Role</span></h4> <p><span style="color: rgb(0, 0, 0);">SimplePractice is looking for two Clinical Operations Leads to serve as embedded clinical voices at the intersection of technology and care — one focused on AI development and regulatory standards, and one on product development and clinical quality. Both roles sit within the Clinical Operations arm of our Clinical Division and are built for licensed mental health clinicians who believe that the best health technology is shaped by practitioners, not just built for them.</span></p> <p><span style="color: rgb(0, 0, 0);">Across both tracks, you will collaborate with cross-functional teams — product, engineering, data science, legal, marketing, and compliance — to ensure that what we build reflects the highest standards of clinical evidence, ethical integrity, and regulatory compliance. This is not a passive review function. You will be in the room shaping decisions, challenging assumptions, and holding us accountable to a standard that clinicians and patients deserve.</span></p> <h4><span style="color: rgb(0, 0, 0);">What Sets Each Track Apart</span></h4> <p><span style="color: rgb(0, 0, 0);"><strong>AI & Regulatory Standards</strong></span></p> <p><span style="color: rgb(0, 0, 0);">This track is designed for a clinician who is energized by frontier technology and wants to help define what responsible clinical AI looks like. Day to day, you will:</span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Review AI-generated clinical content, prompts, and features through a rigorous clinical and ethical lens</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Contribute to internal frameworks governing how clinical AI is built, reviewed, and deployed</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Partner with AI product and engineering teams to embed clinical standards throughout the development lifecycle</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Bring cross-disciplinary knowledge of ethics, regulatory requirements, and payer standards to AI design decisions</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong>Product & Clinical Quality</strong></span></p> <p><span style="color: rgb(0, 0, 0);">This track is designed for a clinician who wants to shape product decisions from the inside and champion the practitioner experience. Day to day, you will:</span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Review product documentation, clinical workflows, and feature designs with a critical practitioner eye</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Participate actively in product roadmap discussions as a clinical advocate and standards partner</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Translate complex clinical concepts for non-clinical audiences across product, marketing, and engineering</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Champion the real-world workflow needs of our clinician customers at every stage of product development</span></li> </ul> <h4><span style="color: rgb(0, 0, 0);">What You'll Do (Both Roles)</span></h4> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Serve as the go-to clinical expert across cross-functional teams, providing guidance that ensures products meet clinical, ethical, and regulatory standards</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Identify gaps, risks, and opportunities in features and documentation aligned with evidence-based care</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Represent the broader mental health field — including multi-disciplinary ethics, insurance and payer requirements, and clinical quality standards across licensure types</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Advance SimplePractice's commitment to responsible, practitioner-centered design</span></li> </ul> <h4><span style="color: rgb(0, 0, 0);">What We're Looking For</span></h4> <p><strong><span style="color: rgb(0, 0, 0);">Both roles require:</span></strong></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Active Licensure: </strong>LCSW, LPC, LMFT, Licensed Psychologist, or equivalent</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Clinical Experience: </strong>Meaningful direct practice experience with strong working knowledge of clinical documentation, workflows, and evidence-based care</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Quality & Supervision Background: </strong>Experience overseeing or monitoring clinical quality through supervision, peer review, or clinical program oversight</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Cross-Discipline Fluency: </strong>Familiarity with ethics codes across disciplines, insurance and billing standards, and cross-professional clinical standards</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Regulatory Awareness: </strong>Working knowledge of the regulatory, legal, and ethical frameworks governing mental health care and clinical documentation</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Clinical Science Grounding: </strong>Familiarity with evidence-based practice frameworks, clinical research methodology, or quality improvement in clinical settings</span></li> </ul> <p><strong><span style="color: rgb(0, 0, 0);">The AI & Regulatory Standards track additionally values:</span></strong></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Critical Analytical Thinking: </strong>Ability to assess AI outputs with rigor — identifying not just what is wrong, but why, and what a higher standard would look like</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Ethics or Compliance Focus: </strong>Experience with clinical ethics consultation, compliance review, or regulatory affairs in a healthcare context</span></li> </ul> <p><strong><span style="color: rgb(0, 0, 0);">The Product & Clinical Quality track additionally values:</span></strong></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Collaborative Communication: </strong>Demonstrated ability to translate complex clinical concepts for non-clinical stakeholders and engage constructively with product and business teams</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Insurance & Payer Knowledge: </strong>Deeper expertise in managed care, utilization review, medical necessity documentation, or prior authorization</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong>Nice to Have (Both Roles)</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Independent or small group practice experience — a strong advantage given our customer base</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Experience integrating AI tools into clinical practice or advising on clinical AI applications</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Prior experience in a health technology or digital mental health environment</span></li> </ul> <hr> <h4>Benefits</h4> <p>We offer a competitive benefits program including:</p> <ul> <li>Medical, dental, vision, life & disability insurance</li> <li>401(k) plan with company match </li> <li>Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays</li> <li>Mental health resources</li> <li>Paid parental leave & Backup Care</li> <li>Tuition reimbursement</li> <li>Employee Resource Groups (ERGs)</li> </ul> <h4>California Job Applicant Privacy Notice</h4> <p>Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the <a href="https://www.simplepractice.com/california-applicant-notice/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.simplepractice.com/california-applicant-notice/&source=gmail&ust=1675378662313000&usg=AOvVaw2ZbzyQ21c6B5cOMzeuFQSZ">SimplePractice California Job Applicant Privacy Notice</a>. </p> <p><span id="m_1621214006982048391m_-6845499209137127035gmail-docs-internal-guid-91144e98-7fff-03fc-6900-7b622e04c05c">For more information about our privacy practices, please contact us at <a href="mailto:[email protected]">[email protected]</a>.</span></p> <h4>Notice to Candidates</h4> <p>SimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (<a href="http://simplepractice.com/careers">simplepractice.com/careers</a>) and reputable job boards like our official LinkedIn or Indeed pages. </p> <p>All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, [email protected] or no‑[email protected] email addresses. </p> <p>Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers.</p> <p>Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding proces</p> <div class="content-pay-transparency"> <div class="pay-input"> </div> </div> <p> </p> <h4> </h4><div class="content-pay-transparency"><div class="pay-input"><div class="description"><hr> <p>Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.</p> <p>The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.</p></div><div class="title">Base Compensation Range</div><div class="pay-range"><span>$120,000</span><span class="divider">—</span><span>$150,000 USD</span></div></div></div>
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