Regional Director, Operations at Sound Physicians
United States
$125k - $155k
<p><span style="color: #000000;"><strong>About Sound</strong></span></p> <p><span style="color: #000000;">Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: <strong>to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live</strong>. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.<strong> </strong></span></p> <p><span style="color: #000000;"><strong>Why join us?</strong></span></p> <ul> <li><span style="color: #000000;">A <strong>remote-first culture</strong> that values flexibility and collaboration</span></li> <li><span style="color: #000000;">Opportunities to <strong>grow your career</strong> while making a real impact</span></li> <li><span style="color: #000000;">A team that champions <strong>inclusivity, innovation, and excellence</strong></span></li> </ul> <p><span style="color: #000000;">Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.</span></p> <p><span style="color: #000000;"><strong>Sound Physicians offers a competitive benefits package inclusive of the items below, and more:</strong></span></p> <ul> <li><span style="color: #000000;">Medical insurance, Dental insurance, and Vision insurance</span></li> <li><span style="color: #000000;">Health care and dependent care flexible spending account</span></li> <li><span style="color: #000000;">401(k) retirement savings plan with a company match</span></li> <li><span style="color: #000000;">Self-managed PTO Plan</span></li> <li><span style="color: #000000;">Ten company-paid holidays per year</span></li> </ul> <p><span style="color: #000000;"><strong>About the Role</strong></span></p> <p><span style="color: #000000;">The Regional Director of Operations is responsible for, but not limited to, the operational management and oversight of multiple Sound Physicians' hospitalist practices in Washington. The Regional Director of Operations will have a visible presence at several practice locations and will focus on establishing professional relationships with the entire hospitalist team, hospital and system C-suite executives, case management, nursing, medical staff office, as well as community providers and specialty physicians. </span></p> <p><span style="color: #000000;">The Regional Director of Operations manages a team of direct reports that support day to day operations of successful Hospitalist practice within an assigned region. This role will report up to Chief Operations Officer with accountability to the Regional Chief Medical Officer. This role works in a heavily matrixed team, having a Divisional Chief Medical Officer as a dyad partner, as well as working very closely with a Director, Clinical Performance. </span></p> <div><span style="color: #000000;"><strong>Location & Travel:</strong> This is a remote position requiring frequent travel throughout the region. To support travel requirements, candidates must reside in one of the following states: CA, WA, OR, NV, AZ, ID, WY, MO, IA, or MS.</span></div> <p> </p> <p><span style="color: #000000;"><strong>Essential Duties and Responsibilities</strong></span></p> <ul> <li><span style="color: #000000;">Initiating and leading content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions. Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed </span></li> <li><span style="color: #000000;">Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution. Build strong relationships with the C-Suite at each hospital partner in assigned region, reporting on and checking in on performance on monthly basis </span></li> <li><span style="color: #000000;">Meeting regularly with each Medical Director and PMT member to review site performance and identify opportunities and barriers </span></li> <li><span style="color: #000000;">Final oversight for day-to-day practice operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and shared service departments </span></li> <li><span style="color: #000000;">Actively participating in Monthly Operating Reviews, proactively reviewing practice financial statements for accuracy and trends to explain financial performance. Identifying and understanding the impact of variances and enact plans to address negative variances. Developing and managing annual budgets with responsibility for P&L performance for programs in assigned region </span></li> <li><span style="color: #000000;">Appropriately gathering and processing of monthly patient level data files, troubleshooting as necessary </span></li> <li><span style="color: #000000;">Working in the pursuit of new business in the region. Coordinating individual efforts for new business with Business Development, COO, and RCMO (s) </span></li> <li><span style="color: #000000;">Completing due diligence and practice design for new hospital practices within region. Creating or reviewing proposals for new business and expansion of current business, including financial proformas. Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments and COO </span></li> <li><span style="color: #000000;">Leading new practice implementations in conjunction with main office departments </span></li> <li><span style="color: #000000;">Hiring, training and developing a practice management team (PMT) for assigned region </span></li> <li><span style="color: #000000;">Managing and tracking reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates in a timely manner </span></li> <li><span style="color: #000000;">Appropriate escalation of issue/concerns to COO </span></li> <li><span style="color: #000000;">Supporting the Regional Manager, Clinical Performance and Clinical Performance Nurse(s) in their development and execution of clinical processes </span></li> </ul> <p><span style="color: #000000;"><strong>What we are looking for: </strong></span></p> <p><span style="color: #000000;">A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: </span></p> <p><span style="color: #000000;"> </span></p> <p><span style="color: #000000;"><strong>Values</strong></span></p> <ul> <li><span style="color: #000000;"><strong>Communication:</strong> The ability to speak, write, and listen clearly and consistently </span></li> <li><span style="color: #000000;"><strong>Change Capable: </strong>The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms </span></li> <li><span style="color: #000000;"><strong>Critical Thinking</strong>: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information </span></li> <li><span style="color: #000000;"><strong>Executive Presence:</strong> The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism </span></li> <li><span style="color: #000000;"><strong>Negotiating:</strong> Reach consensus while maintaining positive, sustainable relationships </span></li> <li><span style="color: #000000;"><strong>Relationship Building and Maintenance:</strong> The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team) </span></li> <li><span style="color: #000000;"><strong>Strategic Thinking:</strong> The ability to develop, execute, and rally your team around data-driven long-range plans </span></li> <li><span style="color: #000000;"><strong>Teamwork:</strong> The ability to pull people together into highly effective teams </span></li> </ul> <p><span style="color: #000000;"><strong>Knowledge, Skills, and Abilities</strong></span></p> <ul> <li><span style="color: #000000;">Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project </span></li> <li><span style="color: #000000;">Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable </span></li> <li><span style="color: #000000;">Knowledge of relevant state and federal healthcare regulations </span></li> <li><span style="color: #000000;">Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure </span></li> <li><span style="color: #000000;">Knowledge of Hospital Medicine landscape and market forces driving the hospitalist model of care </span></li> <li><span style="color: #000000;">Understanding of hospitalist physician recruiting, marketing and compensation issues </span></li> </ul> <p><span style="color: #000000;"><strong>Education and Experience</strong></span></p> <ul> <li><span style="color: #000000;">Minimum: Bachelor's Degree in business administration, healthcare administration or similar field</span></li> <li><span style="color: #000000;">Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics (ex: quality measures) </span></li> <li><span style="color: #000000;">Preferred: 3-4 years' experience managing a multi-site physician group practice </span></li> <li><span style="color: #000000;">Experience working in a matrixed environment </span></li> </ul> <p><span style="color: #000000;"><strong> Salary</strong> <strong>Range</strong></span></p> <ul> <li><span style="color: #000000;"> $125,000-$155,000 annually. In addition, Regional Directors are eligible for a bonus opportunity. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program(s) being supported. </span></li> </ul> <p><span style="color: #000000;"> </span></p> <p><span style="color: #000000;"><em>Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. </em></span></p> <p><span style="color: #000000;"><em>This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. </em> </span></p>
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