Solutions Engineer at Tiugo Technologies
United States
<h3><strong><span style="color: #000000">About TinyMCE</span></strong></h3><p><span style="color: #000000">TinyMCE is the rich text editor behind the content experiences of thousands of software companies and enterprises worldwide. It's part of Tiugo Technologies, a portfolio that also includes CKEditor, Uploadcare, and ButterCMS. We're growing into AI-powered content creation, adding AI capabilities on top of the editor that developers already build on. </span></p><h3><strong><span style="color: #000000">The Role</span></strong></h3><p><span style="color: #000000">You'll be our first dedicated Solutions Engineer. You'll lead the technical side of our most complex deals, mainly TinyMCE AI and strategic enterprise opportunities for the core editor. You'll work each deal alongside our Account Executives, Account Managers, and Product Managers, and you'll set the standard for how we win technically.</span></p><p><span style="color: #000000">This is a player-coach role in practice, even though you won't manage anyone. You'll be involved in deals directly. You'll also build the playbooks, a demo library, and POC framework the rest of the team uses. That work matters as much as the deals. There's no SE leader here to hand you a playbook, because you're writing it.</span></p><h3><strong><span style="color: #000000">What You'll Do</span></strong></h3><p><u><span style="color: #000000">Win complex technical deals</span></u></p><ul><li><p><span style="color: #000000">Lead technical discovery across customer architecture, content workflows, integration requirements, and AI ambitions</span></p></li><li><p><span style="color: #000000">Act as a trusted technical advisor, helping customers evaluate architecture choices and challenging assumptions when appropriate</span></p></li><li><p><span style="color: #000000">Deliver tailored demos rooted in the customer’s use case and needs; not feature tours</span></p></li><li><p><span style="color: #000000">Own the technical win from discovery through architecture, security review, and sign-off</span></p></li><li><p><span style="color: #000000">Translate technical capabilities into business outcomes </span></p></li></ul><p><u><span style="color: #000000">Run evaluations that lead to decisions</span></u></p><ul><li><p><span style="color: #000000">Establish clear evaluation criteria and lead disciplined POCs with defined success criteria, outcomes, timelines, and checkpoints</span></p></li><li><p><span style="color: #000000">Guide build vs. buy and competitive evaluations with a credible view of cost, time to value, and risk</span></p></li><li><p><span style="color: #000000">Know when a POC isn't the right next step and say so</span></p></li></ul><p><u><span style="color: #000000">Make the AI story credible</span></u></p><ul><li><p><span style="color: #000000">Explain our AI architecture from user experience and orchestration to underlying models to technical and business audiences</span></p></li><li><p><span style="color: #000000">Navigate topics including LLM APIs, RAG, model choice, data privacy, and security</span></p></li><li><p><span style="color: #000000">Partner with AEs and AMs to turn technical differentiation into business cases champions can take to economic buyers</span></p></li></ul><p><u><span style="color: #000000">Build the SE motion</span></u></p><ul><li><p><span style="color: #000000">Create reusable demo and discovery frameworks, POC processes, and competitive playbooks</span></p></li><li><p><span style="color: #000000">Serve as the technical voice of the field to Product and Engineering, bringing structured feedback on customer needs, product gaps, and competitive pressure</span></p></li><li><p><span style="color: #000000">Enable AEs and AMs to handle first-level technical and AI discovery independently</span></p></li></ul><h3><strong><span style="color: #000000">What You Bring</span></strong></h3><ul><li><p><span style="color: #000000">5+ years in technical pre-sales (Solutions Engineer, Sales Engineer, or Solutions Architect) at a B2B SaaS company, ideally selling to developers or product teams</span></p></li><li><p><span style="color: #000000">A consultative, solutions-first mindset. You can map a customer's content workflows end to end, spot where the editor and AI fit (and where they don't), and design a proposed solution. Our products are building blocks, not plug-and-play, and every strategic deal takes some shaping.</span></p></li><li><p><span style="color: #000000">Experience winning complex, multi-stakeholder enterprise evaluations and running structured POCs</span></p></li><li><p><span style="color: #000000">Technical fluency with JavaScript, modern front-end frameworks, APIs, SDKs, and integration patterns</span></p></li><li><p><span style="color: #000000">Working knowledge of modern AI architecture, including LLM APIs, orchestration, RAG, model selection, data privacy, and security</span></p></li><li><p><span style="color: #000000">Ability to connect technical decisions to measurable business value</span></p></li><li><p><span style="color: #000000">Strong communication across audiences, from engineers and architects to senior business leaders</span></p></li><li><p><span style="color: #000000">The judgment and initiative to succeed while establishing our playbook</span></p></li></ul><p><u><span style="color: #000000">Nice to Have</span></u></p><ul><li><p><span style="color: #000000">Experience as the first or an early SE for a company or product line</span></p></li><li><p><span style="color: #000000">Software engineering experience before moving into pre-sales</span></p></li><li><p><span style="color: #000000">Experience selling into regulated industries such as financial services, healthcare, or legal</span></p></li></ul><h3><strong><span style="color: #000000">Why Join TinyMCE</span></strong></h3><p><span style="color: #000000">Build our SE motion from the ground up, shape how we take AI to market, and influence the product through direct exposure to our most strategic customers. Do so in a profitable, growing PSG portfolio company with an enviable customer base and financial strength. Alongside joining a great team in an impactful role, some of our benefits include:</span></p><ul><li><p><span style="color: #000000">Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)</span></p></li><li><p><span style="color: #000000">Competitive medical, retirement and PTO benefits</span></p></li><li><p><span style="color: #000000">Fully remote work environment</span></p></li><li><p><span style="color: #000000">Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness</span></p></li></ul><br></br>
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