Onboarding Coordinator at Stayd Collective
Argentina
<p>Onboarding Coordinator – Haven Vacation Rentals<br> Full-time | Remote (Argentina)<br> Reports to: General Manager<br> Compensation: USD $2000/month</p> <h4><strong>About Haven Vacation Rentals</strong></h4> <p>Haven Vacation Rentals is a fast-growing short-term rental management company in the Smoky Mountains, pairing five-star guest experiences with genuine owner partnership. We manage a growing portfolio of vacation homes with a relentless focus on cleanliness, maintenance, guest satisfaction, and owner trust. We move fast, solve problems before they happen, and treat every owner like the business partner they are.</p> <h4><strong>Our Core Values</strong></h4> <h4>These are not posters on a wall. These are how we operate every day, and how we hire.</h4> <ul> <li>Faithful Stewardship. We treat every owner's property and every guest's stay like it's our own.</li> <li>Excellence. We hold a high standard and sweat the details others skip.</li> <li>Humility. We stay coachable, own our misses, and put the team first.</li> <li>Teamwork. We win together across functions — no silos, no ego.</li> <li>Continuous Improvement. If something isn't working, we change it. We iterate every week.</li> </ul> <h4><strong>The Role</strong></h4> <p>You'll own Haven's new-property onboarding end to end — from signed agreement to live listing — with a target of taking every home live in under 6 days. You're the owner's guide through their first experience with Haven: welcome calls, clear expectations, education on payouts and statements, and a clean handoff to the Owner Relations team. This is a fully remote role based in Argentina, working US hours. You keep the checklist tight, direct VAs and on-site support staff, coordinate vendors, and make onboarding faster every cycle. When onboarding volume is light, you flex into Owner Relations support.</p> <h4><strong>What You'll Do</strong></h4><ul><li>Own the full onboarding cycle from signed agreement to live, tracking every property against the under-6-day target.</li> <li>Be the owner's main point of contact during onboarding — welcome calls, proactive updates, and fast, friendly responses to every text, email, and call.</li> <li>Educate owners on Haven's processes, payout timing, and statements (line by line), and introduce the Owner Relations team structure so no one exits onboarding with open questions.</li> <li>Manage cross-functional handoffs: listing creation, photography scheduling, pricing setup, keys/access, cleaning setup, and welcome packet.</li> <li>Coordinate photography, pricing, and cleaning readiness with Tendwell and other vendors, and direct the on-site Onboarding Ops Support Staff to schedule and confirm lock installation on new properties.</li> <li>Manage a clean handoff from Sales once an agreement is signed, and partner with the tech team on listing and PMS setup.</li> <li>Direct VAs on data entry and QA across the PMS and other tech-stack tools.</li> <li>Keep the onboarding checklist/SOP current and find ways to make it faster — flag process gaps and help fix them, don't just work around them.</li> <li>Run the handoff to Owner Relations, including a 30-day check-in with every new owner.</li> <li>Serve as overflow support for Owner Relations on owner calls and tasks when onboarding volume is slow.</li> <li>Escalate blockers immediately — don't let a stalled step sit.</li></ul> <h4><strong>What We're Tracking</strong></h4><ul><li>Homes onboarded and taken live on time, under the 6-day target</li> <li>Cycle time — baseline tracked and trending down</li> <li>Zero missed steps on the handoff checklist</li> <li>Owner understanding of Haven's processes, payouts, and team structure by the end of onboarding</li> <li>30-day owner check-ins completed, with satisfaction tracked</li> <li>Process improvements or automations that reduce cycle time</li></ul> <h4><strong>Who You Are</strong></h4><div><ul><li>Fluent, professional English (written and spoken). You'll communicate directly with U.S.-based owners.</li> <li>Available to work US business hours.</li> <li>Organized executor. You thrive on checklists and juggle multiple properties at different stages without dropping a step.</li> <li>Clear communicator. Comfortable being an owner's primary contact during a high-stakes transition, and you write and speak with zero ambiguity.</li> <li>Patient teacher. You explain payouts, statements, and processes as many times as it takes, without making an owner feel like a bother.</li> <li>Detail-oriented and fast-moving. You catch small issues before they become owner-facing problems, and you treat the 6-day clock as real.</li> <li>Flexible. You shift between onboarding and owner-relations work based on where the week's workload is heaviest.</li> <li>Tech-forward. Comfortable in a PMS, directing VAs, and using tools that make onboarding faster.</li> <li>Self-directed and dependable in a remote setup — reliable computer, stable high-speed internet, and a quiet workspace.</li> <li>Values-aligned. You lead with integrity and hold to our values: Faithful Stewardship, Excellence, Humility, Teamwork, and Continuous Improvement.</li></ul><strong></strong></div> <h4><strong>Nice to Have</strong></h4><ul><li>Experience in vacation rental, short-term rental, hospitality, or property management.</li> <li>Familiarity with OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar STR software.</li> <li>Familiarity with Stripe or other payment/onboarding platforms.</li> <li>Experience designing SOPs, training programs, or process-improvement initiatives.</li> <li>Background in operations, project coordination, or continuous improvement.</li></ul> <h4><strong>What We Offer</strong></h4><ul><li>Fully remote work from Argentina, with real ownership and visible impact.</li> <li>A foundational seat on the Owner Relations team as Haven scales toward roughly 100 net new properties a year.</li> <li>Direct exposure to leadership and a clear path to grow as the company grows.</li> <li>A fast-paced, supportive, data-driven team that values initiative.</li></ul> <h4><strong>Compensation</strong></h4> <p>USD $2000/month</p> <h4><strong>Reports To:</strong></h4> <p>General Manager, Haven Vacation Rental</p>
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