Is the Court Reporter Relations Assistant position at Steno fully remote?

Yes, this Court Reporter Relations Assistant position at Steno is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Court Reporter Relations Assistant role?

This is a full-time Court Reporter Relations Assistant position at Steno.

What benefits does Steno offer for this position?

Steno offers the following benefits: Paid Time Off, Equity.

What is the salary range for the Court Reporter Relations Assistant position?

The salary range for this Court Reporter Relations Assistant role is $0.02k - $0.027k.

How do I apply for the Court Reporter Relations Assistant position at Steno?

You can apply for this Court Reporter Relations Assistant position by clicking the "Apply Now" button on this page, which will take you to Steno's application portal.

Court Reporter Relations Assistant at Steno

United States

$0.02k - $0.027k

<div><body> On a regular basis, you will<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Own and execute the Late Transcript Follow-up procedure</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Assist with the Reporter Rehab program, as needed</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Communicate daily with court reporters regarding job status, deadlines, and missing materials</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Monitor the @cr-liaison Slack tag and respond and/or escalate as appropriate</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as needed</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Review the Court Reporter Status Management Looker dashboard daily</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Track late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediation</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Build and maintain up-to-date performance metrics on reporters</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Ensure transcript files meet agency standards and are submitted on time</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Maintain accurate records of all communications</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Uphold timelines to avoid jeopardizing expedite and client delivery requirements</li></ul> You’re gonna crush it if<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You have strong organizational skills and can track multiple cases and deadlines simultaneously</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You're proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You have a problem-solving mindset and know when to escalate issues appropriately</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You have prior experience in legal services, court reporting, transcription, or operations (preferred)</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You can work autonomously in a fast-paced, deadline-driven environment</li></ul> Bonus Points if<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You have direct experience working with court reporters or in a court reporting/litigation support agency</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You've used Looker or similar dashboards to monitor performance metrics</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You have experience managing SLAs in a ticketing system like Zendesk</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You've worked in a remote-first, cross-functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">You have experience with escalation or vendor-performance management processes</li></ul> Compensation & Benefits<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Hourly - $20 - $27</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Wellness/Mental Health - shared benefits to be used among employees and families</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Flexible Paid Time Off - allowing employees to find balance in their lives</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Options of Equity - we know our success is nothing without our team</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Access to a company-provided 401(k) account</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">A home office setup and a monthly stipend to offset internet and phone costs</li></ul> Application Information<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;--listitem-marker-color:#000000;letter-spacing:0.25px;">Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;--listitem-marker-color:#000000;letter-spacing:0.25px;">Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;--listitem-marker-color:#000000;letter-spacing:0.25px;">Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;--listitem-marker-color:#000000;letter-spacing:0.25px;">Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;--listitem-marker-color:#000000;letter-spacing:0.25px;">Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.</li></ul> </body></div>

Apply Now

Remote Opportunity

Court Reporter Relations Assistant

Join Steno as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Court Reporter Relations Assistant

Steno

Full Time

$0.02k - $0.027k

2 months ago

On a regular basis, you will • Own and execute the Late Transcript Follow-up procedure • Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed • Assist with the Reporter Rehab program, as needed • Communicate daily with…

United States

Engineering

Mid

Organizational Skills

Written Communication

Verbal communication

+5 more

Job Description

On a regular basis, you will

Own and execute the Late Transcript Follow-up procedure
Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed
Assist with the Reporter Rehab program, as needed
Communicate daily with court reporters regarding job status, deadlines, and missing materials
Monitor the @cr-liaison Slack tag and respond and/or escalate as appropriate
Post job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)
Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached
Escalate late or incomplete jobs to management, Reporter Success, or Production when appropriate
Oversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as needed
Review the Court Reporter Status Management Looker dashboard daily
Flag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holds
Track late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediation
Build and maintain up-to-date performance metrics on reporters
Ensure transcript files meet agency standards and are submitted on time
Maintain accurate records of all communications
Uphold timelines to avoid jeopardizing expedite and client delivery requirements

You’re gonna crush it if

You have strong organizational skills and can track multiple cases and deadlines simultaneously
You have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters
You're proficient with Slack, Zendesk, Monday, Notion, and other workflow management tools
You have a problem-solving mindset and know when to escalate issues appropriately
You have prior experience in legal services, court reporting, transcription, or operations (preferred)
You can work autonomously in a fast-paced, deadline-driven environment

Bonus Points if

You have direct experience working with court reporters or in a court reporting/litigation support agency
You've used Looker or similar dashboards to monitor performance metrics
You have experience managing SLAs in a ticketing system like Zendesk
You've worked in a remote-first, cross-functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)
You have experience with escalation or vendor-performance management processes

Compensation & Benefits

Hourly - $20 - $27
Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
Wellness/Mental Health - shared benefits to be used among employees and families
Flexible Paid Time Off - allowing employees to find balance in their lives
Options of Equity - we know our success is nothing without our team
Access to a company-provided 401(k) account
A home office setup and a monthly stipend to offset internet and phone costs

Application Information

Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Requirements

you have strong organizational skills and can track multiple cases and deadlines simultaneously
you have excellent written and verbal communication skills and are comfortable with daily outreach to court reporters
you're proficient with slack, zendesk, monday, notion, and other workflow management tools
you have a problem-solving mindset and know when to escalate issues appropriately
you have prior experience in legal services, court reporting, transcription, or operations (preferred)
you can work autonomously in a fast-paced, deadline-driven environment
you have direct experience working with court reporters or in a court reporting/litigation support agency
you've used looker or similar dashboards to monitor performance metrics

Benefits

Paid Time Off
Equity

Skills

Organizational Skills

Written Communication

Verbal communication

Slack

Zendesk

monday

Notion

Problem Solving

Ready to Apply?

Join Steno today

Salary Range

$0.02k - $0.027k

Posted 2 months ago

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