Is the Senior Account Manager - West position at Steno fully remote?

Yes, this Senior Account Manager - West position at Steno is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Senior Account Manager - West role?

This is a full-time Senior Account Manager - West position at Steno.

What benefits does Steno offer for this position?

Steno offers the following benefits: Paid Time Off, Equity.

What is the salary range for the Senior Account Manager - West position?

The salary range for this Senior Account Manager - West role is $85k - $95k.

How do I apply for the Senior Account Manager - West position at Steno?

You can apply for this Senior Account Manager - West position by clicking the "Apply Now" button on this page, which will take you to Steno's application portal.

Senior Account Manager - West at Steno

United States

$85k - $95k

<div><body>On a regular basis you will<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Be the primary day-to-day contact for your assigned AmLaw firms, delivering white-glove, personalized service shaped around each firm's preferences and workflows</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Partner with Account Executives to stay aligned on account priorities, client concerns, and opportunities to grow and improve the relationship</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Review and coordinate deposition orders through daily quality checks, making sure jobs are entered accurately and tied to the right firm and location</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Triage scheduling, rescheduling, and cancellation requests, routing them to the right teams and following through until they're done</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Spot urgent and expedited requests, communicate the urgency clearly, and rally internal teams to meet client deadlines</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Own first-line issue resolution, managing tickets with clear documentation, prioritization, and follow-up, and escalating high-impact issues to the right people</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">De-escalate tough conversations with empathy and professionalism, then confirm the fix landed and the client is happy</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Keep clients informed with proactive updates and get ahead of questions before they become concerns</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Share what you're seeing, from recurring errors and ticket trends to shifts in client sentiment, with AEs and leadership, and help fix root causes</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Educate clients on Steno's products, services, and best practices, and flag opportunities for firms to get even more from our technology</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Pitch in on scheduling inboxes and ticket queues during high-volume periods, and join our after-hours coverage rotation for urgent, last-minute deposition needs</li></ul> You're gonna crush it if<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You have 3+ years of experience in account management, customer success, or customer service in the legal industry</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You have a client-first mindset and a track record of delivering responsive, dependable, high-touch service</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You're known for your attention to detail and can catch discrepancies in job details, firm and location assignments, scheduling information, and documented preferences</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You communicate clearly and confidently in writing and by phone, including through difficult conversations</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You thrive in a fast-paced environment, prioritizing competing deadlines and urgent requests without dropping the ball</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You think critically, dig into root causes, and know when to escalate</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You're comfortable moving between multiple platforms and using data to spot trends and make decisions</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You take ownership, hand off cleanly, and see issues through to resolution</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You're adaptable, collaborative, and energized by a changing workload</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You're available to participate in after-hours coverage when needed</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;">You're available to work core business hours in the Pacific timezone</li></ul> Compensation & Benefits<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Pay - $85,000-$95,000</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Wellness/Mental Health - shared benefits to be used among employees and families</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Flexible Paid Time Off - allowing employees to find balance in their lives</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Options of Equity - we know our success is nothing without our team</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Access to a company-provided 401(k) account</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">A home office setup and a monthly stipend to offset internet and phone costs</li></ul> Application Information<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Applicants needing special assistance or accommodations for interviews or website access should contact us at <a href="mailto:accommodations@steno.com" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;">accommodations@steno.com</a>.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.</li></ul></body></div>

Apply Now

Remote Opportunity

Senior Account Manager - West

Join Steno as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Senior Account Manager - West

Steno

Full Time

$85k - $95k

14 hours ago

On a regular basis you will • Be the primary day-to-day contact for your assigned AmLaw firms, delivering white-glove, personalized service shaped around each firm's preferences and workflows • Partner with Account Executives to stay aligned on account priorities, client concerns, and opportunities…

United States

Engineering

Mid

Account Management

Customer Success

Customer Service

+5 more

Job Description

On a regular basis you will

Be the primary day-to-day contact for your assigned AmLaw firms, delivering white-glove, personalized service shaped around each firm's preferences and workflows
Partner with Account Executives to stay aligned on account priorities, client concerns, and opportunities to grow and improve the relationship
Review and coordinate deposition orders through daily quality checks, making sure jobs are entered accurately and tied to the right firm and location
Triage scheduling, rescheduling, and cancellation requests, routing them to the right teams and following through until they're done
Spot urgent and expedited requests, communicate the urgency clearly, and rally internal teams to meet client deadlines
Own first-line issue resolution, managing tickets with clear documentation, prioritization, and follow-up, and escalating high-impact issues to the right people
De-escalate tough conversations with empathy and professionalism, then confirm the fix landed and the client is happy
Keep clients informed with proactive updates and get ahead of questions before they become concerns
Share what you're seeing, from recurring errors and ticket trends to shifts in client sentiment, with AEs and leadership, and help fix root causes
Educate clients on Steno's products, services, and best practices, and flag opportunities for firms to get even more from our technology
Pitch in on scheduling inboxes and ticket queues during high-volume periods, and join our after-hours coverage rotation for urgent, last-minute deposition needs

You're gonna crush it if

You have 3+ years of experience in account management, customer success, or customer service in the legal industry
You have a client-first mindset and a track record of delivering responsive, dependable, high-touch service
You're known for your attention to detail and can catch discrepancies in job details, firm and location assignments, scheduling information, and documented preferences
You communicate clearly and confidently in writing and by phone, including through difficult conversations
You thrive in a fast-paced environment, prioritizing competing deadlines and urgent requests without dropping the ball
You think critically, dig into root causes, and know when to escalate
You're comfortable moving between multiple platforms and using data to spot trends and make decisions
You take ownership, hand off cleanly, and see issues through to resolution
You're adaptable, collaborative, and energized by a changing workload
You're available to participate in after-hours coverage when needed
You're available to work core business hours in the Pacific timezone

Compensation & Benefits

Pay - $85,000-$95,000
Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks
Wellness/Mental Health - shared benefits to be used among employees and families
Flexible Paid Time Off - allowing employees to find balance in their lives
Options of Equity - we know our success is nothing without our team
Access to a company-provided 401(k) account
A home office setup and a monthly stipend to offset internet and phone costs

Application Information

Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.

Requirements

applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com .
steno personnel will always have either a steno.com email address or will contact you via rippling recruiting. act with caution if asked for personal information. background checks, for example, are only conducted after an offer is extended.
information provided to steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. still, we never disclose or sell your personal information.
steno uses ai-assisted tools to help review applications and identify candidates whose experience aligns with the role. all hiring decisions are made by our people team, and a member of our team will personally reach out to candidates selected to move forward in the process.

Benefits

Paid Time Off
Equity

Skills

Account Management

Customer Success

Customer Service

Legal Industry Knowledge

Attention to Detail

Communication

Conflict Resolution

Problem Solving

Ready to Apply?

Join Steno today

Salary Range

$85k - $95k

Posted 14 hours ago

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