Is the Senior Scheduler - West position at Steno fully remote?

Yes, this Senior Scheduler - West position at Steno is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Senior Scheduler - West role?

This is a full-time Senior Scheduler - West position at Steno.

What benefits does Steno offer for this position?

Steno offers the following benefits: Health Insurance, Vision Insurance, Dental Insurance, Paid Time Off, Equity.

What is the salary range for the Senior Scheduler - West position?

The salary range for this Senior Scheduler - West role is $0.028k - $0.033k.

How do I apply for the Senior Scheduler - West position at Steno?

You can apply for this Senior Scheduler - West position by clicking the "Apply Now" button on this page, which will take you to Steno's application portal.

Senior Scheduler - West at Steno

United States

$0.028k - $0.033k

<div><body>On a regular basis, you will <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(75,75,75);margin:0pt 0px;font-size:8pt;line-height:1.56;letter-spacing:0.25px;">Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption</li><li style="color:rgb(75,75,75);margin:0pt 0px;font-size:8pt;line-height:1.56;letter-spacing:0.25px;">Manage all client preferences and communicate them to your team, providing white glove service.</li><li style="color:rgb(75,75,75);margin:0pt 0px;font-size:8pt;line-height:1.56;letter-spacing:0.25px;">Triage incoming Zendesk requests and route to appropriate operations team or account manager.</li><li style="color:rgb(75,75,75);margin:0pt 0px;font-size:8pt;line-height:1.56;letter-spacing:0.25px;">Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. </li><li style="color:rgb(75,75,75);margin:0pt 0px 6pt;font-size:8pt;line-height:1.56;letter-spacing:0.25px;">Collaborate with cross-functional teams to ensure all client needs are met.</li></ul> You’re gonna crush if <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You have 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred).</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You’re a quick learner and feel comfortable picking up new systems and processes.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You can effectively prioritize among competing tasks and have excellent time management skills. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You have the ability to work through highly detailed processes at an efficient pace. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You’re flexible and can deal with ambiguity from time to time while remaining organized.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You have excellent listening skills and exceptional verbal and written communications skills.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;">Able to work core business hours in Pacific Timezone</li></ul> Compensation & Benefits:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(102,102,102);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;">Hourly rate: $28-$33</li><li style="color:rgb(102,102,102);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;">Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental</li><li style="color:rgb(102,102,102);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;">Wellness/Mental Health – shared benefits to be used among employees and families</li><li style="color:rgb(102,102,102);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;">Flexible Paid Time Off – allowing employees to find balance in their lives</li><li style="color:rgb(102,102,102);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;">Options of Equity – we know our success is nothing without our team</li><li style="color:rgb(102,102,102);margin:0pt 0px 12pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;">A home office setup, a monthly stipend to cover internet/phone- And more!</li></ul> Our Team The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention. Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients. Application Information <ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(29,28,29);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.</li><li style="color:rgb(29,28,29);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. </li><li style="color:rgb(29,28,29);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.</li><li style="color:rgb(29,28,29);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. </li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information. </li></ul> </body></div>

Apply Now

Remote Opportunity

Senior Scheduler - West

Join Steno as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Senior Scheduler - West

Steno

Full Time

$0.028k - $0.033k

15 hours ago

On a regular basis, you will • Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption • Manage all client preferences and communicate them to your team, providing…

United States

Engineering

Mid

Scheduling

Administrative Support

Operations

+5 more

Job Description

On a regular basis, you will

Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption
Manage all client preferences and communicate them to your team, providing white glove service.
Triage incoming Zendesk requests and route to appropriate operations team or account manager.
Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager.
Collaborate with cross-functional teams to ensure all client needs are met.

You’re gonna crush if

You have 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company
You’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred).
Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information.
You’re a quick learner and feel comfortable picking up new systems and processes.
You can effectively prioritize among competing tasks and have excellent time management skills.
You have the ability to work through highly detailed processes at an efficient pace.
You’re flexible and can deal with ambiguity from time to time while remaining organized.
You have excellent listening skills and exceptional verbal and written communications skills.
You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company.
Able to work core business hours in Pacific Timezone

Compensation & Benefits:

Hourly rate: $28-$33
Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
Wellness/Mental Health – shared benefits to be used among employees and families
Flexible Paid Time Off – allowing employees to find balance in their lives
Options of Equity – we know our success is nothing without our team
A home office setup, a monthly stipend to cover internet/phone- And more!

Our Team

The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention.

Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

Application Information

Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.

Requirements

applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
steno personnel will always have either a steno.com email address or will contact you via rippling recruiting. act with caution if asked for personal information. background checks, for example, are only conducted after an offer is extended.
applicants should receive a confirmation email immediately after applying. if you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
information provided to steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Paid Time Off
Equity

Skills

Scheduling

Administrative Support

Operations

client relations

Zendesk

Google Workspace

Slack

Time Management

Ready to Apply?

Join Steno today

Salary Range

$0.028k - $0.033k

Posted 15 hours ago

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