Is the Customer Success Manager position at Suki fully remote?

Yes, this Customer Success Manager position at Suki is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Customer Success Manager role?

This is a full-time Customer Success Manager position at Suki.

What are the main requirements for the Customer Success Manager role?

Key requirements include: Drive the successful training and adoption of Suki in major health system clients, Provide At The Elbow training for end users, Engage with practice managers and IT support teams, and more.

How do I apply for the Customer Success Manager position at Suki?

You can apply for this Customer Success Manager position by clicking the "Apply Now" button on this page, which will take you to Suki's application portal.

Customer Success Manager at Suki

United States

What we want to accomplish and why we need you Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!  We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this<a href="https://resources.suki.ai/vimeo-all-videos/suki-announces-series-c"> short video</a> to learn more about our mission and our culture. What will you do everyday? As a member of the Customer Success team, your primary role is to drive the successful training and adoption of Suki in our major health system clients.  You will be responsible for providing At The Elbow training for our end users, and engaging with practice managers and IT support teams to ensure Suki users are set up for success.  You will work with Enterprise Customer Success Managers to ensure we are meeting strategic and tactical goals, including on-time, high-quality deployments and delivering on key client success metrics.  You will also be responsible for proactively identifying and driving the resolution of risks and issues that you encounter in the field, and for developing creative solutions that will best meet the needs of our clients.  You are passionate about driving user engagement and adoption, and will collaborate with our team and Marketing on ways to optimize our approach.  You will also translate your learnings from training users into periodic business reviews and engage with our clients on opportunities to expand usage and increase the value of our partnership.  You will use data to measure the success of our deployments and to identify opportunities for deeper engagement. As a startup, we are continuing to mature our processes as we scale and grow rapidly, and you are excited to thoughtfully drive process improvement efforts.  You will also represent the voice of the customer within Suki, and provide structured customer insights to our Product team to inform future innovation.  You are excited to join the fast-moving Suki team, and committed to excellence! Ok, you're sold, but what are we looking for in the perfect candidate? <ul> <li style="font-weight: 400;">Executive-Level Presence and Communications:  Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues.</li> <li style="font-weight: 400;">User-focused: You are obsessed with the customer experience. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service. </li> <li style="font-weight: 400;">Customer Mindset: You find joy in providing At The Elbow training to clinicians on our products </li> <li style="font-weight: 400;">Adaptability:  You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.</li> <li style="font-weight: 400;">High-Accountability:  You can be counted on to consistently deliver high-quality work while representing your team in the field.</li> <li style="font-weight: 400;">Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.</li> <li style="font-weight: 400;">Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will  be able to incorporate this into your training approach for our enterprise clients and end users.</li> <li style="font-weight: 400;">Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US.</li> <li style="font-weight: 400;">Travel:  You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products.</li> </ul> <h4>Requirements:*</h4> <ul> <li style="font-weight: 400;">5+ years of enterprise customer facing experience within healthcare SaaS</li> <li style="font-weight: 400;">Exceptional communication, presentation, and conflict resolution skills</li> <li style="font-weight: 400;">Ability to think critically, prioritize effectively and communicate expediently</li> <li style="font-weight: 400;">Strong data analysis skills</li> <li style="font-weight: 400;">Creative problem solving skills</li> <li style="font-weight: 400;">Strong understanding of medical documentation and clinical workflows</li> <li style="font-weight: 400;">Proficient in Microsoft Office, Google Suite and Microsoft office.</li> <li style="font-weight: 400;">You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products</li> </ul> Preferred: <ul> <li style="font-weight: 400;">Candidates located in the Nashville, Houston, or Austin areas</li> </ul> Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé. This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office. Tell me more about Suki <ul> <li style="font-weight: 400;">On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .</li> <li style="font-weight: 400;">Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.</li> <li style="font-weight: 400;">Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.</li> <li style="font-weight: 400;">Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.</li> <li style="font-weight: 400;">Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our <a href="https://resources.suki.ai/case-studies-user-stories/suki-customer-video-dr-dodd">users</a> says about how Suki has helped his practice.</li> <li style="font-weight: 400;">Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. </li> </ul>   #LI-remote

Apply Now

Remote Opportunity

Customer Success Manager

Join Suki as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Success Manager

Suki

Full Time

$80,000 - $140,000*

7 months ago

What we want to accomplish and why we need you Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean?

United States

Customer Success

Senior

Customer Success

Training

Adoption

+5 more

Job Description

What we want to accomplish and why we need you

Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do everyday?

As a member of the Customer Success team, your primary role is to drive the successful training and adoption of Suki in our major health system clients. You will be responsible for providing At The Elbow training for our end users, and engaging with practice managers and IT support teams to ensure Suki users are set up for success. You will work with Enterprise Customer Success Managers to ensure we are meeting strategic and tactical goals, including on-time, high-quality deployments and delivering on key client success metrics. You will also be responsible for proactively identifying and driving the resolution of risks and issues that you encounter in the field, and for developing creative solutions that will best meet the needs of our clients.

You are passionate about driving user engagement and adoption, and will collaborate with our team and Marketing on ways to optimize our approach. You will also translate your learnings from training users into periodic business reviews and engage with our clients on opportunities to expand usage and increase the value of our partnership. You will use data to measure the success of our deployments and to identify opportunities for deeper engagement.

As a startup, we are continuing to mature our processes as we scale and grow rapidly, and you are excited to thoughtfully drive process improvement efforts. You will also represent the voice of the customer within Suki, and provide structured customer insights to our Product team to inform future innovation. You are excited to join the fast-moving Suki team, and committed to excellence!

Ok, you're sold, but what are we looking for in the perfect candidate?

Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues.
User-focused: You are obsessed with the customer experience. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service.
Customer Mindset: You find joy in providing At The Elbow training to clinicians on our products
Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
High-Accountability: You can be counted on to consistently deliver high-quality work while representing your team in the field.
Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.
Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to incorporate this into your training approach for our enterprise clients and end users.
Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US.
Travel: You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products.

Requirements:*

5+ years of enterprise customer facing experience within healthcare SaaS
Exceptional communication, presentation, and conflict resolution skills
Ability to think critically, prioritize effectively and communicate expediently
Strong data analysis skills
Creative problem solving skills
Strong understanding of medical documentation and clinical workflows
Proficient in Microsoft Office, Google Suite and Microsoft office.
You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products

Preferred:

Candidates located in the Nashville, Houston, or Austin areas

Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé.

This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office.

Tell me more about Suki

On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

#LI-remote

Requirements

Drive the successful training and adoption of Suki in major health system clients
Provide At The Elbow training for end users
Engage with practice managers and IT support teams
Work with Enterprise Customer Success Managers to meet strategic and tactical goals
Proactively identify and drive the resolution of risks and issues
Develop creative solutions to meet client needs
Translate learnings from training users into periodic business reviews
Represent the voice of the customer within Suki

Skills

Customer Success

Training

Adoption

User Engagement

Data Analysis

Process Improvement

Communication

Presentation

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 70%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Suki today

Salary Range (AI-Estimated)*

$80,000 - $140,000

70% confidence

Posted 7 months ago

More Customer Success roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Customer Support Specialist

Pearl Certification

Full Time

$55k - $65k

17 hours ago

About the role The Customer Support Specialist handles front line customer requests and the operational data work that keeps Pearl’s certification and reporting pipeline running.

United States

Customer Success

Customer Success Management

Entry

Customer Support

Data Processing

Ticket Management

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Appointment Setter (Telesales, Freelance, Remote)

In Marketing We Trust

Contract

16 hours ago

What In Marketing We Trust is all about We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment.

Australia

Sales

Account Executive

Mid

Telesales

Lead Qualification

Appointment-setting

+5 more

Appointment Setter (Telesales, Freelance, Remote)

In Marketing We Trust

Contract

16 hours ago

Australia

Sales

Account Executive

Mid

Telesales

Lead Qualification

Appointment-setting

+5 more

Consultor Oracle Fusion SCM / PLM - Bilingüe Remoto

Towa

Full Time

16 hours ago

📍 Modalidad: Remoto | 🇲🇽 Vacante exclusiva para residentes mexicanos 🗣️ Inglés: Conversacional avanzado indispensable 🕐 Horario: 1:00 PM a 8:00 PM PST (horario de California) 💰 Esquema de contratación: Honorarios 🚀 Sobre la posición Buscamos una persona para la posición de Consultor(a)…

Mexico

Engineering

Backend Engineering

Senior

Oracle Fusion Cloud SCM

Supply Chain Management

Product Lifecycle Management

+5 more

Senior Webflow Developer

Brightscout

Full Time

16 hours ago

The Role As a Senior Webflow Developer at BRIGHTSCOUT , you will own the architecture and implementation of complex Webflow websites for B2B tech companies.

Argentina

Engineering

Backend Engineering

Senior

Webflow

HTML

CSS

+5 more

QA Analyst

Brightscout

Full Time

16 hours ago

The Role As a Quality Assurance Analyst at BRIGHTSCOUT, you will play a crucial role in ensuring the quality and flawless execution of our digital experiences—across both websites and applications.

Argentina

Data

Data Science

Mid

Quality Assurance

Functional Testing

Visual Testing

+5 more

Assistant Team Leader - FCM After Hours

Flight Centre

Full Time

16 hours ago

  About the Opportunity Join Corporate After Hours and play a key leadership role supporting operational excellence across a 24/7 environment.   As an Assistant Team Leader, you'll work closely with Team Leaders to deliver exceptional service outcomes, support team performance, and foster…

Worldwide

Engineering

Backend Engineering

Mid

Leadership

Operational Excellence

Customer Service

+5 more

Revenue Operations Specialist (Toronto, Canada)

Fortive

Full Time

16 hours ago

Revenue Operations Specialist Position Overview The Revenue Operations Specialist plays a key role in supporting Intelex's Quote-to-Cash (QTC) process by partnering with Sales, Renewals, Finance, Billing, Legal, and other cross-functional teams.

Canada

Operations

Mid

Revenue Operations

Sales Operations

Salesforce

+5 more

Sales Manager Filtration Africa & Nordics

Imerys

Full Time

16 hours ago

The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025.

France

Sales

Account Executive

Senior

Sales Management

Strategic Account Planning

Commercial negotiation

+5 more

Program Manager

Shuru Technologies Private Limited

Full Time

16 hours ago

This is a remote position. Shuru is a self-managed technology team specializing in accelerating visions through product, technology, and AI leadership. With a focus on bespoke execution, we deliver impactful solutions that are scalable and designed for success.

Worldwide

Operations

Mid

Scrum

Agile

Jira

+5 more

Candidate Manager, Fixed Term (6 months)

InstantScripts

Contract

AUD 70k - AUD 80k

16 hours ago

Company Description At InstantScripts, we believe healthcare should be accessible, flexible, and driven by excellence. As Australia's leading online medical services provider, we are reshaping how patients access care, and that starts with building an exceptional clinical workforce.

Australia

Engineering

Backend Engineering

Mid

Recruitment

Candidate Management

Credentialing

+5 more

DevOps Support Engineer

Buildkite

Full Time

16 hours ago

About Buildkite Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day.

United Kingdom

Ireland

Poland

Engineering

DevOps / SRE

Senior

Bash

Ruby on Rails

Golang

+5 more

Senior Customer Advocate (English & German)

Boldr

Full Time

17 hours ago

A LITTLE BIT ABOUT Boldr • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. • We are a global team, united by our desire to connect diverse people with common values for boldr impact.

Mexico

Engineering

Backend Engineering

Mid

Customer Service

Email Support

Chat support

+5 more