Technical Support Executive at Tekhqs
Worldwide
<p><strong style="font-family: inherit; font-size: 0.875rem;">Role Overview</strong></p> <p>We are looking for young, energetic, and tech-savvy <strong>Support Resources</strong> to join the TekHQS team. In this role, you will serve as the <strong>first point of contact for customers</strong>, assisting them with onboarding, troubleshooting, and navigating our diverse technology solutions. You will play a key role in ensuring a seamless client experience and strengthening TekHQ's reputation for excellent support.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Provide timely and professional support via chat, email, and phone.</li> <li>Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices </li> <li>Document common issues, customer feedback, and solutions to improve the support process.</li> <li>Escalate complex technical problems to product/engineering teams.</li> <li>Maintain a positive, empathetic, and customer-first approach in all interactions.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li><strong>1- 2 years of experience</strong> in customer support, technical support, or a related role.</li><li>Strong communication skills in English (verbal and written).</li> <li>Energetic, proactive, and problem-solving mindset with a positive attitude.</li> <li>Basic knowledge of <strong>technology, trucking software, or ELD systems</strong> (training will be provided).</li> <li>Passion for helping customers and improving support experiences.</li> <li>Ability to multitask, stay organized, and work in a fast-paced environment.</li> <li>Comfortable using CRM systems, digital tools, and support platforms.</li> </ul> <p><strong>Preferred (but not required):</strong></p> <ul> <li>Prior experience in customer support or technical support roles.</li> <li>Familiarity with the trucking industry, ELD compliance, or logistics operations.</li> <li>Bilingual skills (English/Punjabi) are a plus.</li> </ul> <p><strong>Job Details:</strong></p> <ul><li><strong>Job Type</strong>: Full-time, Remote</li><li><strong>Timing</strong>: 8:00 PM to 5:00 AM</li><li><strong>Location</strong>: DHA Phase 6, Lahore, Pakistan</li></ul> <p><strong></strong></p><p><strong>About Us</strong></p> <p><strong>TekHQS</strong> is a premier technology firm headquartered in <strong>Lake Forest, California, USA</strong>, with a strategic offshore development center in <strong>Lahore, Pakistan</strong>. For over 12 years, weve been helping businesses across the <strong>USA, Europe, Asia, Australia, and the UAE</strong> drive digital transformation through smart software development, enterprise solutions, and remote team integration. Our expertise spans <strong>AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications</strong>.</p> <p>As we continue to grow, we are expanding our <strong>support function</strong> to ensure our clients and partners receive world-class service.</p> <ul> </ul>
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