Sales Development Manager at Tekmetric

United States

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You'll Do As a Sales Development Manager at Tekmetric, you'll be at the center of our growth engine — building, scaling, and leading a world-class SDR team. This isn't a role for someone who wants to manage a steady-state team; it's for a people-first leader who thrives in ambiguity, makes decisions rooted in data, and has a genuine passion for developing talent. In this role, you will: Own the pipeline math. Build and maintain a rigorous KPI framework that goes beyond activity metrics — modeling conversion rates, ramp timelines, and capacity planning so leadership always has a clear, data-driven view of what's coming down the funnel and why. Be the coach your team talks about years from now. Create a coaching culture grounded in individualized development plans, regular 1:1s, call reviews, and structured feedback loops. Move your SDRs beyond scripts and toward genuine discovery, objection fluency, and consultative outreach. Hire exceptionally well and ramp fast. Own the full talent lifecycle — sourcing, interviewing, selecting, and onboarding SDRs who are coachable, competitive, and aligned with our values. Build onboarding infrastructure that gets reps to quota faster with every iteration. Experiment like a scientist, document like an operator. In a hypergrowth environment, playbooks go stale fast. You'll continuously test new sequences, messaging angles, and outreach channels — then turn what works into structured, repeatable training that scales across the team. Set a high bar and hold it. Maintain a culture of accountability where quota is the floor, not the ceiling. Use data to identify performance gaps early, create individual improvement plans, and make courageous people decisions when necessary. Be a cross-functional force multiplier. Partner tightly with Marketing, Revenue Operations, Sales Enablement, and AE leadership to align on ICP targeting, messaging, handoff quality, and pipeline health — and bring insights back to your team in real time. Contribute to the broader revenue leadership conversation. Share what you're learning — what's working, what's breaking, what the data is telling you — so we grow smarter as an organization, not just faster. What You'll Bring 3–5 years of total relevant experience, including 2–3 years as a high-performing SDR, BDR, or AE individual contributor and 2 years managing a new logo SDR team in a B2B SaaS environment. You know what great looks like because you've done it — and you've since proven you can replicate it through others. A data-driven management style. You're comfortable in a spreadsheet, fluent in CRM reporting, and confident building the metrics frameworks that help you lead with facts rather than intuition alone. Salesforce proficiency strongly preferred. Deep outbound expertise. You've built pipeline from scratch — cold, no brand awareness, no warm intros. You know how to build sequences, pressure-test messaging, and develop playbooks that actually hold up in the field. Exceptional coaching and people development skills. You invest in your team's growth as seriously as you invest in pipeline. You give direct, actionable feedback, you follow up, and you measure whether it landed. The resilience and adaptability hypergrowth demands. You're energized, not paralyzed, by a fast-changing environment. You can prioritize ruthlessly, context-switch fluidly, and help your team stay grounded when priorities shift. Strong cross-functional instincts. You know how to build trust with marketing, ops, and sales leadership — and how to advocate for your team without creating friction. A bias toward ownership. You don't wait to be told what's broken. You see it, you own it, you fix it — and you document what you learned. Experience managing distributed teams, with the ability to build connection, culture, and accountability across both remote and in-person environments. #LI-Remote Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.