Is the Student Success Counselor position at Texas Guaranteed Student Loan Corp fully remote?

Yes, this Student Success Counselor position at Texas Guaranteed Student Loan Corp is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Student Success Counselor role?

This is a full-time Student Success Counselor position at Texas Guaranteed Student Loan Corp.

What are the main requirements for the Student Success Counselor role?

Key requirements include: provide guidance to help students make informed decisions about their educational pathways and refer students to the trellis retention coach(s) when applicable., maintain contact with students through their first day of classes to ensure a smooth transition., adhere to approved call scripts and compliance guidelines., and more.

What benefits does Texas Guaranteed Student Loan Corp offer for this position?

Texas Guaranteed Student Loan Corp offers the following benefits: Health Insurance, Dental Insurance, Vision Insurance, Retirement Plan.

How do I apply for the Student Success Counselor position at Texas Guaranteed Student Loan Corp?

You can apply for this Student Success Counselor position by clicking the "Apply Now" button on this page, which will take you to Texas Guaranteed Student Loan Corp's application portal.

Student Success Counselor at Texas Guaranteed Student Loan Corp

United States

<div><div><div><div>Come Build the Future with UsAt Trellis Company, we're passionate about creating opportunities that change lives. Our vision is to connect people to education-to-employment pathways that transform their lives. For more than 40 years, we've helped individuals achieve educational and career success through innovative solutions, strategic partnerships, and mission-driven service. Today, we're building on that legacy by partnering with employers, educational institutions, workforce organizations, and community leaders to create stronger connections between learning and employment while expanding pathways to economic opportunity. Our mission is to develop and advance initiatives that grow individual economic mobility and expand community prosperity. At Trellis, you'll find the purpose of a mission-driven nonprofit combined with the energy and innovation of an organization focused on the future. Your ideas matter, your work has impact, and your contributions help create brighter futures for individuals, families, and communities. Join Trellis and help create pathways to opportunity, economic mobility, and lasting success. Job SummaryThe Student Success Counselor contacts college students and potential college students to encourage enrollment, re-enrollment, or ongoing enrollment. The Counselor will be responsible for a high volume of outbound and inbound phone calls that will reach the maximum number of students in order to help students will college steps. Incumbent will serve as a primary point of contact for students, offering support and guidance toward college enrollment and will provide basic instructions to students in conversations and, when appropriate, escalate the student conversation to more detailed-level counselors at Trellis or with the college as appropriate. Location: Remote Essential ResponsibilitiesThe incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Conduct outbound and inbound phone calls and text messages to identified populations as delegated by Trellis. Agent will only call pre-approved phone numbers for students. Encourage college enrollment by highlighting the return on investment of educational credentials.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Assess students’ prior educational and work experiences to identify suitable credential programs aligned with regional labor market needs.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Assist students in navigating barriers to re-enrollment and facilitate their transfer to institutions for application and enrollment.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Assist with the preparation of required enrollment documentation per college guidelines.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Provide guidance to help students make informed decisions about their educational pathways and refer students to the Trellis Retention Coach(s) when applicable.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Maintain contact with students through their first day of classes to ensure a smooth transition.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Adhere to approved call scripts and compliance guidelines.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Provide consistent high-quality customer service to students.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Assist with e-mail and text message communication using approved methods and technologies.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Document call outcomes and maintain data as directed by department management.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Maintain knowledge of Trellis and college privacy regulations to ensure the privacy of students.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Participate in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Evaluate, adopt, and apply AI-enabled technologies to support strategy, improve workflow efficiency, automate routine tasks, and enhance data-driven decision making.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;"> </li></ul>Non-Essential Responsibilities<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Assist with training support for new employees and internal/external customers.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Perform all other duties and responsibilities as assigned.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Must be available to work flexible hours.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Support other functions and responsibilities of the department. </li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;"> </li></ul>Knowledge, Skills, and Abilities<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Strong communication, numerical, analytical, critical thinking, and decision-making skills.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Adapts to change, prioritizes, and handles multiple tasks within prescribed timeframe and performance standards.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Knowledge of college application procedures and transfer credit concepts</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Knowledge of using Microsoft Office products.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Resourceful self-starter and goal oriented.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Effective time management and prioritization in a multi-tasking job.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Maintains a positive disposition on high volume phone calls for several hours per day.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Follows approved operational guidelines, scripts, and escalation procedures.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Demonstrated sound judgment to make good customer service decisions.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Skilled in utilizing AI-enabled tools and technologies to improve efficiency, enhance work quality and outcomes, and support innovation and continuous process improvement.</li></ul> QualificationsEducationRequired:<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">High school diploma or equivalent required.</li></ul>Preferred:<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Associate degree or higher preferred.</li></ul>ExperienceRequired:<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">One (1) year of experience in a call center, student service, or other customer service environment required.</li></ul> Work Environment<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Work may be conducted remotely or in an office with a small cubicle environment.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Work environment is climate controlled with no substantial exposure to adverse environmental conditions.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Work culture is team-oriented, fast-paced, high-energy and constantly changing.</li></ul> Equal Employment Opportunity StatementTrellis is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to any status protected by applicable federal, state, or local law. To view the Equal Employment Opportunity posters provided by the Office of Federal Contract Compliance Programs (OFCCP), please click <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank" style="font-family: arial,sans-serif;">here</a>. Physical and Mental Demands<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Regularly must move about inside the office or external locations.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Perform repetitive motions. Regularly operate a computer, phone, and general office equipment.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Regularly uses hands/fingers to handle, feel, or grasp; reaches or extends arm(s) in any direction.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Hearing and speaking. Regularly talks with other employees and on the phone, virtually, or in person. Regularly uses hearing to listen and respond to internal and external contacts.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.</li><li style="margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Maintain a high level of mental effort and focus, and exchange detailed and accurate information through oral and written communication. Concentration and self-direction are required.</li></ul>Benefits<div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:"Aptos",sans-serif;'><ul style="margin-bottom:0in;list-style-type: disc;"><li style="margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Corporate Annual Incentive: This position is eligible for a corporate Annual Incentive, subject to the discretion and approval of the Board of Directors.</li><li style="margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Paid Holidays: 12 Holidays per year</li><li style="margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;">Comprehensive benefits package including health, dental, vision, and Student Loan Assistance, and retirement plans.</li></ul></div> </div></div></div></div>

Apply Now

Remote Opportunity

Student Success Counselor

Join Texas Guaranteed Student Loan Corp as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Student Success Counselor

Texas Guaranteed Student Loan Corp

Full Time

5 days ago

Come Build the Future with Us At Trellis Company, we're passionate about creating opportunities that change lives. Our vision is to connect people to education-to-employment pathways that transform their lives.

United States

Legal

Entry

Communication

Customer Service

Critical Thinking

+5 more

Job Description

Come Build the Future with Us

At Trellis Company, we're passionate about creating opportunities that change lives.

Our vision is to connect people to education-to-employment pathways that transform their lives. For more than 40 years, we've helped individuals achieve educational and career success through innovative solutions, strategic partnerships, and mission-driven service.

Today, we're building on that legacy by partnering with employers, educational institutions, workforce organizations, and community leaders to create stronger connections between learning and employment while expanding pathways to economic opportunity.

Our mission is to develop and advance initiatives that grow individual economic mobility and expand community prosperity.

At Trellis, you'll find the purpose of a mission-driven nonprofit combined with the energy and innovation of an organization focused on the future. Your ideas matter, your work has impact, and your contributions help create brighter futures for individuals, families, and communities.

Join Trellis and help create pathways to opportunity, economic mobility, and lasting success.

Job Summary

The Student Success Counselor contacts college students and potential college students to encourage enrollment, re-enrollment, or ongoing enrollment. The Counselor will be responsible for a high volume of outbound and inbound phone calls that will reach the maximum number of students in order to help students will college steps.

Incumbent will serve as a primary point of contact for students, offering support and guidance toward college enrollment and will provide basic instructions to students in conversations and, when appropriate, escalate the student conversation to more detailed-level counselors at Trellis or with the college as appropriate.

Location: Remote

Essential Responsibilities

The incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.

Conduct outbound and inbound phone calls and text messages to identified populations as delegated by Trellis. Agent will only call pre-approved phone numbers for students. Encourage college enrollment by highlighting the return on investment of educational credentials.
Assess students’ prior educational and work experiences to identify suitable credential programs aligned with regional labor market needs.
Assist students in navigating barriers to re-enrollment and facilitate their transfer to institutions for application and enrollment.
Assist with the preparation of required enrollment documentation per college guidelines.
Provide guidance to help students make informed decisions about their educational pathways and refer students to the Trellis Retention Coach(s) when applicable.
Maintain contact with students through their first day of classes to ensure a smooth transition.
Adhere to approved call scripts and compliance guidelines.
Provide consistent high-quality customer service to students.
Assist with e-mail and text message communication using approved methods and technologies.
Document call outcomes and maintain data as directed by department management.
Maintain knowledge of Trellis and college privacy regulations to ensure the privacy of students.
Participate in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.
Evaluate, adopt, and apply AI-enabled technologies to support strategy, improve workflow efficiency, automate routine tasks, and enhance data-driven decision making.

Non-Essential Responsibilities

Assist with training support for new employees and internal/external customers.
Perform all other duties and responsibilities as assigned.
Must be available to work flexible hours.
Support other functions and responsibilities of the department.

Knowledge, Skills, and Abilities

Strong communication, numerical, analytical, critical thinking, and decision-making skills.
Adapts to change, prioritizes, and handles multiple tasks within prescribed timeframe and performance standards.
Knowledge of college application procedures and transfer credit concepts
Knowledge of using Microsoft Office products.
Resourceful self-starter and goal oriented.
Effective time management and prioritization in a multi-tasking job.
Maintains a positive disposition on high volume phone calls for several hours per day.
Follows approved operational guidelines, scripts, and escalation procedures.
Demonstrated sound judgment to make good customer service decisions.
Skilled in utilizing AI-enabled tools and technologies to improve efficiency, enhance work quality and outcomes, and support innovation and continuous process improvement.

Qualifications

Education

Required:

High school diploma or equivalent required.

Preferred:

Associate degree or higher preferred.

Experience

Required:

One (1) year of experience in a call center, student service, or other customer service environment required.

Work Environment

Work may be conducted remotely or in an office with a small cubicle environment.
Work environment is climate controlled with no substantial exposure to adverse environmental conditions.
Work culture is team-oriented, fast-paced, high-energy and constantly changing.

Equal Employment Opportunity Statement

Trellis is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to any status protected by applicable federal, state, or local law.

To view the Equal Employment Opportunity posters provided by the Office of Federal Contract Compliance Programs (OFCCP), please click here.

Physical and Mental Demands

Regularly must move about inside the office or external locations.
Perform repetitive motions. Regularly operate a computer, phone, and general office equipment.
Regularly uses hands/fingers to handle, feel, or grasp; reaches or extends arm(s) in any direction.
Hearing and speaking. Regularly talks with other employees and on the phone, virtually, or in person. Regularly uses hearing to listen and respond to internal and external contacts.
Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.
Maintain a high level of mental effort and focus, and exchange detailed and accurate information through oral and written communication. Concentration and self-direction are required.

Benefits

Corporate Annual Incentive: This position is eligible for a corporate Annual Incentive, subject to the discretion and approval of the Board of Directors.
Paid Holidays: 12 Holidays per year
Comprehensive benefits package including health, dental, vision, and Student Loan Assistance, and retirement plans.

Requirements

provide guidance to help students make informed decisions about their educational pathways and refer students to the trellis retention coach(s) when applicable.
maintain contact with students through their first day of classes to ensure a smooth transition.
adhere to approved call scripts and compliance guidelines.
provide consistent high-quality customer service to students.
assist with e-mail and text message communication using approved methods and technologies.
document call outcomes and maintain data as directed by department management.
maintain knowledge of trellis and college privacy regulations to ensure the privacy of students.
participate in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan

Skills

Communication

Customer Service

Critical Thinking

Decision-making

Time Management

Microsoft Office

Data Documentation

Analytical skills

Ready to Apply?

Join Texas Guaranteed Student Loan Corp today

Posted 5 days ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Manager of Human Resources, North America

Premier NX

Full Time

3 hours ago

Manager of Human Resources, North America Department: Human Resources Reports To: Chief Executive Officer Location: North America (U.S./PA, FL, TN, TX) Employment Type: Full-Time, Permanent About Premier NX Premier NX is a tech-enabled service provider to North American mid-market businesses.

United States

Human Resources

Senior

Human Resources Management

Talent Management

Performance management

+5 more

Manager of Human Resources, North America

Premier NX

Full Time

3 hours ago

United States

Human Resources

Senior

Human Resources Management

Talent Management

Performance management

+5 more

Character Animator - WFS

Angel

Full Time

3 hours ago

Summary/objective: The Wingfeather Saga Animated Series at Angel Studios is looking for a CG Character Animator who is passionate, collaborative, and able to create high-quality character animation. This person will work with a variety of CG assets within Unreal Engine.

United States

Engineering

Backend Engineering

Mid

Character Animation

Unreal Engine

Animation Principles

+5 more

Sales Executive - Workers Compensation - Health Care - REMOTE

EK Health Services Inc.

Full Time

4 hours ago

We're Adding to our Sales Team! The Sales Executive will report to the Team Lead of Sales. The Sales Executive will meet and/or exceed sales objectives and goals by developing a client base and maintaining potential customer relationships through sales calls, prospecting, networking, and referrals.

United States

Sales

Account Executive

Mid

Sales

Workers Compensation

Managed Care

+5 more

Area Sales Manager - West Texas

Bidadoo Inc

Full Time

$60k - $80k

4 hours ago

The Area Sales Manager - West Texas, ideally based out of Midland, Odessa or Lubbock Texas will work closely with current accounts, seek and capture new customers and act as a consultant to help customers successfully buy and sell products using the bidadoo platform and suite of services.

United States

Sales

Account Executive

Mid

Outside Sales

Field Sales

Lead Generation

+5 more

Area Sales Manager - West Texas

Bidadoo Inc

Full Time

$60k - $80k

4 hours ago

United States

Sales

Account Executive

Mid

Outside Sales

Field Sales

Lead Generation

+5 more

Membership & Community Engagement Specialist

GIRL SCOUTS IN THE HEART OF PA

Full Time

5 hours ago

Membership & Community Engagement Specialist Girl Scouts in the Heart of Pennsylvania Join Our Team! Girl Scouts in the Heart of Pennsylvania is looking for a motivated, outgoing, and goal-oriented Membership & Community Engagement Specialist to help grow Girl Scout membership throughout our…

United States

Engineering

Backend Engineering

Mid

Recruitment

Sales

Customer Service

+5 more

Financial Data Analyst

Siemens

Full Time

$66.973k - $114.811k

6 hours ago

Position Title: Financial Data Analyst Location: Peachtree Corners, GA (Fully Remote) Are you looking for a company that empowers talent? Here at Siemens, we take pride in enabling sustainable progress through technology.

United States

Data

Data Analysis

Mid

Data Analysis

Financial Forecasting

Business Intelligence

+5 more

VP, Talent Acquisition

Avalon Administrative Services LLC

Full Time

6 hours ago

About Avalon Healthcare Solutions: Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem.

United States

Design

Product Design

Staff

Talent Acquisition

Recruiting Strategy

Workforce Planning

+5 more

Senior Manager, SEO & Organic Growth

RemotelyHR

Full Time

$125k - $142.5k

6 hours ago

RemotelyHR is hiring on behalf of French Florist. Company Overview French Florist is a floral boutique reimagining what it means to give and receive flowers.

United States

Marketing

Growth Marketing

Senior

SEO Strategy

Organic Growth

Technical SEO

+5 more

Senior Manager, SEO & Organic Growth

RemotelyHR

Full Time

$125k - $142.5k

6 hours ago

RemotelyHR is hiring on behalf of French Florist. Company Overview French Florist is a floral boutique reimagining what it means to give and receive flowers.

United States

Marketing

Growth Marketing

Senior

SEO Strategy

Organic Growth

Technical SEO

+5 more

Senior Product Manager, Spot Trading

Binance

Full Time

6 hours ago

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an…

Worldwide

Product

Product Management

Senior

Product Management

Project Management

Growth Strategy

+5 more