Senior Implementation Specialist at The Helper Bees

United States

$75k - $80k

Description Join our winning team, honored on Forbes’ list of America’s Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults. At THB, we define our company culture through our Core Values: Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. Bee the teammate you want to work with - We work as a team, help each other and encourage each other Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. Job Summary: As a Senior Implementation Specialist at The Helper Bees, you will lead the end-to-end implementation of newly sold services for our enterprise partners while serving as a subject matter expert. This role sits at the intersection of project management, technical consulting, and client partnership, requiring you to deeply understand how insurance carriers leverage our services and work cross-functionally to ensure every solution is configured correctly and launched successfully. Beyond execution, this role calls for a genuine growth mindset. You'll bring product line expertise to the table to develop solution recommendations, influence decisions at the leadership level, and drive Continuous Quality Improvement (CQI) across the implementation lifecycle. If you thrive on complex problem-solving, cross-functional collaboration, and seeing a project through from signed contract to successful go-live, this role is built for you. Supervisory Responsibilities: None Duties/Responsibilities: Project manage the implementation of THB services for insurance carriers. This will require close coordination with all internal and external stakeholders including the Accounts, Operations, Development, Sales, and Product teams. Document requirements, prepare and execute against task lists, facilitate testing and training to ensure QA as needed, provide routine status updates, and take personal accountability to drive towards committed dates and deadlines. Work with Sales and Accounts teams to fully understand insurance carrier requirements and commitments made to the carrier. Kickoff and lead communication efforts with the carrier throughout the duration of the implementation. Submit and track internal work items through to successful completion of product build. Advance and evolve implementation team efficiencies, artifacts, and processes in collaboration with the Director of Implementation Report implementation progress to the Director of Implementation and escalate when roadblocks are identified and in need of solution. Other duties as assigned/necessary Performance Metrics: Customer Satisfaction: This metric measures the satisfaction level of customers or end-users with the implemented solutions. It could be gathered through surveys, feedback forms, or direct communication with clients. Issue Resolution Time: This metric evaluates how quickly the Implementation Specialist can address and resolve any issues or concerns that arise during or after implementation. It's essential for ensuring smooth operations and customer satisfaction. Timeliness of Implementation: This metric measures how quickly the Implementation Specialist can deploy solutions or projects. It could include deadlines met, time taken to complete projects, or adherence to project timelines. Continuous Improvement Initiatives: Tracking the Implementation Specialist's involvement in identifying areas for improvement in implementation processes, tools, or methodologies, and their contributions to implementing enhancements. Requirements Required Skills/Abilities: Ability to thrive in a fast paced environment Experience with leading implementation through to go-live Demonstrated ability to collaborate with tech/development teams to drive successful outcomes Experience tracking metrics on implementation efficiency Familiarity with geriatric care management and/or managed care Experience with Long Term Care and/or Medicare Advantage insurance plans is highly desirable Ability to lead meetings and present in customer engagement scenarios Strong passion for helping others and problem-solving Must be 18 years of age or older What makes you stand out: Experience with project management software and tracking Experience tracking metrics on implementation efficiency Experience with SaaS platforms, API-based integrations, or enterprise insurance systems is a plus Education and Experience: 2+ years experience leading product implementations or similar role Bachelor’s degree, PMP certification, or equivalent experience Experience in the healthcare industry is a plus! Physical Requirements: Ability to remain at your designated workstation for the duration of the workday Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (typically on a computer screen) This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success. The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.