Is the Onsite Customer Success Specialist (Mandarin Required) position at Think Academy US fully remote?

Yes, this Onsite Customer Success Specialist (Mandarin Required) position at Think Academy US is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Onsite Customer Success Specialist (Mandarin Required) role?

This is a contract Onsite Customer Success Specialist (Mandarin Required) position at Think Academy US.

Onsite Customer Success Specialist (Mandarin Required) at Think Academy US

Worldwide

$0.025k - $0.028k

Job Title: Customer Service Representative (Mandarin Required) Location: Onsite Job type: Full-time Contractor (W2) Pay Range: $25-28/hour + performance-based commission , targeted $50K-$74K/year Mandarin Speaking and writing is required for this position <hr> Who We Are: Think Academy US (<a class="ql-link ql-author-3584787" href="http://www.thethinkacademy.com/" target="_blank">www.TheThinkAcademy.com</a>), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform. Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.  <h3 class="PDq2pG_selectionAnchorContainer" data-start="291" data-end="315">Key Responsibilities:</h3> Customer Support <ul data-start="338" data-end="585"> <li data-start="338" data-end="484">Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.</li> <li data-start="485" data-end="585">Serve as a trusted point of contact for families and deliver professional guidance and assistance.</li> </ul> Student & Family Follow-Up <ul data-start="618" data-end="804"> <li data-start="618" data-end="703">Monitor student progress and parent needs, ensuring a positive learning experience.</li> <li data-start="704" data-end="804">Assist with course scheduling, class changes, leave requests, and other academic support services.</li> </ul> Complaint Resolution <ul data-start="831" data-end="1025"> <li data-start="831" data-end="903">Handle parent feedback and concerns professionally and empathetically.</li> <li data-start="904" data-end="1025">Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.</li> </ul> Cross-Functional Collaboration <ul data-start="1062" data-end="1259"> <li data-start="1062" data-end="1127">Document customer feedback and service interactions accurately.</li> <li data-start="1128" data-end="1259">Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.</li> </ul> <h3 data-start="1261" data-end="1279">Qualifications</h3> <ul data-start="1281" data-end="1949" data-is-last-node="" data-is-only-node=""> <li data-start="1281" data-end="1310">Bachelor's degree or above.</li> <li data-start="1311" data-end="1429">Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).</li> <li data-start="1430" data-end="1506">Comfortable working long-term evening shifts in a remote work environment.</li> <li data-start="1507" data-end="1572">Must have a personal computer and reliable internet connection.</li> <li data-start="1573" data-end="1711">Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.</li> <li data-start="1712" data-end="1761">Experience in the education industry is a plus.</li> <li data-start="1762" data-end="1828">Strong communication, problem-solving, and interpersonal skills.</li> <li data-start="1829" data-end="1949" data-is-last-node="">Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.</li> </ul> Work Hours: <ul> <li>40 hours per week <ul> <li>Mon-Fri: 10am-7pm</li> <li>Sat-Sun:8:30am-5:30pm</li> </ul> </li> <li>Weekend availability is preferred, and candidates with availability on Fridays and at least one weekend day will be given priority consideration.</li> </ul> Pay Range: <ul> <li> $25-28/hour + performance-based commission , targeted $50K-$74K/year</li> </ul> <hr> <ul> <li class="ql-direction-ltr ql-long-3584787">Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. </li> </ul>

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Remote Opportunity

Onsite Customer Success Specialist (Mandarin Required)

Join Think Academy US as a entry professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Onsite Customer Success Specialist (Mandarin Required)

Think Academy US

Contract

$0.025k - $0.028k

2 months ago

Job Title: Customer Service Representative (Mandarin Required) Location : Onsite Job type : Full-time Contractor (W2) Pay Range : $ 25 -28/hour + performance-based commission , targeted $50K-$74K/year Mandarin Speaking and writing is required for this position Who We Are: Think Academy US (…

Worldwide

Design

Entry

Mandarin Fluency

Customer Support

Complaint Resolution

+5 more

Job Description

Job Title: Customer Service Representative (Mandarin Required)

Location: Onsite

Job type: Full-time Contractor (W2)

Pay Range: $25-28/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.

Key Responsibilities:

Customer Support

Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

Monitor student progress and parent needs, ensuring a positive learning experience.
Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

Handle parent feedback and concerns professionally and empathetically.
Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

Document customer feedback and service interactions accurately.
Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Qualifications

Bachelor's degree or above.
Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
Comfortable working long-term evening shifts in a remote work environment.
Must have a personal computer and reliable internet connection.
Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
Experience in the education industry is a plus.
Strong communication, problem-solving, and interpersonal skills.
Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Work Hours:

40 hours per week
- Mon-Fri: 10am-7pm
- Sat-Sun:8:30am-5:30pm
Weekend availability is preferred, and candidates with availability on Fridays and at least one weekend day will be given priority consideration.

Pay Range:

$25-28/hour + performance-based commission , targeted $50K-$74K/year

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Skills

Mandarin Fluency

Customer Support

Complaint Resolution

student services

Academic advising

Interpersonal Communication

Problem Solving

Class Management

Ready to Apply?

Join Think Academy US today

Salary Range

$0.025k - $0.028k

Posted 2 months ago

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