Remote Call Center Rep - Starting Monday, April 27, 2026 at Transworld Systems Inc.

United States

<font color="016097"><strong>Overview</strong></font><br><br><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u><span data-teams="true"><em>Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.</em></span> </u></strong></span></p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u>Please Note:</u> After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.&nbsp;</strong></span></p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Work Location:</strong> This is a <strong>remote/work from home</strong> position. </span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Compensation</strong>: $16.00/hour</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Paid Training Start Date</strong>: Monday, April 27, 2026</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>Training Hours</strong>: Monday thru Friday:&nbsp; 9am - 6:00pm EST</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 10pt;"><strong>Hours of Operation</strong> (following training): Monday thru Friday: 7am - 7pm EST</span></p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u>*Please note:</u></strong> During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 10pt;">&nbsp;</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 10pt;">Build Your Future! Come join our thriving team as a <strong>Remote</strong> Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 10pt;"><strong>Why should you consider TSI-CXBPO (part of TSI family of companies)?</strong></span></p><ul style="margin-top: 0in;"><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;"><strong>Work from home</strong></span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Paid training</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Team-oriented work environment</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Growth opportunity</span></li><li style="margin-bottom: .0001pt;"><span style="font-size: 10pt;">Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</span></li></ul> <br><font color="016097"><strong>Responsibilities</strong></font><br><br><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u>In This Role, You Will:</u></strong></span></p><p style="margin: 0px;"><span style="font-size: 10pt;">Answer inbound calls regarding</span></p><ul><li><span style="font-size: 10pt;">Billing inquires</span></li><li><span style="font-size: 10pt;">Disconnect/Reconnect</span></li><li><span style="font-size: 10pt;">Payment Arrangements</span></li><li><span style="font-size: 10pt;">Budget Billings</span></li><li><span style="font-size: 10pt;">Make payments</span></li><li><span style="font-size: 10pt;">Process trouble and outage orders</span></li><li><span style="font-size: 10pt;">Move In/Out Service</span></li><li><span style="font-size: 10pt;">Assist with My Account (Online Accts)</span></li><li style="list-style-type: none;">&nbsp;</li></ul> <br><font color="016097"><strong>Qualifications</strong></font><br><br><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><u>Ideal Candidate Qualifications:</u></strong></span></p><ul type="disc"><li><span style="font-size: 10pt;">Must have great attendance</span></li><li><span style="font-size: 10pt;">Computer Navigation skills</span><ul type="circle"><li><span style="font-size: 10pt;">Must be able to type minimally 35-40 WPM</span></li></ul></li><li><span style="font-size: 10pt;">Great Communication skills</span></li><li><span style="font-size: 10pt;">Camera requirements &ndash; Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)</span></li><li><span style="font-size: 10pt;">Flexible as shifts vary from 7am-7pm EST (shifts will be assigned in last 2 weeks of class)</span></li><li><span style="font-size: 10pt;">Open to working overtime &ndash; &nbsp;in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends</span></li><li><span style="font-size: 10pt;">Adhere to a break and lunch schedules as assigned</span></li><li><span style="font-size: 10pt;">Must be comfortable utilizing different systems/multiple screens</span></li></ul><p style="margin: 0px;"><span style="font-size: 10pt;"><strong>For Remote Positions:</strong> The minimum internet speed requirements for remote work are as follows:</span></p><ul><li style="margin-left: .5in;"><span style="font-size: 10pt;">Broadband internet connection (No DSL, or Dial Up)</span></li><li style="margin-left: .5in;"><span style="font-size: 10pt;">Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)</span></li><li style="margin-left: .5in;"><span style="font-size: 10pt;">Speed Test Results: 25 mbps download, 20 mbps upload</span></li></ul><p style="margin: 0px;"><span style="font-size: 10pt;">&nbsp;</span></p><p style="margin: 0px;"><strong><span style="font-size: 10pt;"><u>Note:</u></span></strong></p><p style="margin: 0px;"><strong><span style="font-size: 10pt;">*<u>Camera requirements</u> &ndash; Cameras are required to be on <span style="text-decoration: underline;">during training</span>&nbsp;from start to end of each shift (not including breaks and lunches).</span></strong></p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;"><span style="font-size: 10pt;"><strong><span style="font-family: 'Segoe UI', sans-serif; color: #262321;">This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.</span></strong></span></p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;"><span style="font-size: 10.0pt;">We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.</span></p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;">TSISP</p>