Customer Success Manager (B2B, Nebius Academy) at TripleTen

Mexico

<h3>Description</h3> <p>We are looking for an experienced <strong>Customer Success Manager</strong> to manage B2B clients across <strong>Europe and the US</strong>.</p><p>This role combines <strong>account management, project coordination, and client support</strong>. You will be the primary point of contact for clients, ensuring smooth delivery, high satisfaction, and long-term retention.</p><p>The role is hands-on and execution-focused, with a strong emphasis on communication, ownership, and problem-solving.</p> <h3>What you will do</h3> <p>Customer &amp; Account Ownership</p><ul><li>Manage a portfolio of clients from onboarding to renewal</li><li>Act as the main point of contact for all client-related topics</li><li>Build long-term relationships with client stakeholders</li><li>Ensure clients achieve their business and learning objectives</li><li>Proactively identify risks and prevent churn</li></ul><p>Project Coordination</p><ul><li>Coordinate onboarding, launches, and ongoing client initiatives</li><li>Manage timelines, expectations, and deliverables</li><li>Align internal teams around client needs and priorities</li><li>Ensure clear communication and progress at all stages</li></ul><p>Client Support &amp; Issue Resolution</p><ul><li>Handle client questions, requests, and escalations</li><li>Work closely with Product, Tech, and Operations teams</li><li>Maintain a high standard of responsiveness and clarity</li><li>Ensure a consistently strong client experience</li></ul><p>Analytics &amp; Process</p><ul><li>Monitor account health, engagement, and usage</li><li>Maintain accurate client data in CRM / internal tools</li><li>Identify patterns, risks, and improvement opportunities</li><li>Contribute to improving Customer Success processes</li></ul><p><br/></p> <h3>Requirements</h3> <ul><li>2+ years of hands-on experience in one or more of the following roles: Customer Support, Project Management, Product Management, Account Management, or Customer Success</li><li>Fluent English (written &amp; spoken) </li><li>Strong analytical and structured thinking</li><li>Excellent communication and stakeholder management skills</li><li>Ability to manage multiple clients and priorities</li><li>You are proactive, structured, and comfortable owning outcomes.</li><li>You enjoy working with clients, solving problems, and coordinating across teams.</li><li>You are reliable, detail-oriented, and calm.</li></ul><p><strong>Nice-to-have</strong></p><ul><li>Experience working in <strong>B2B</strong></li><li>Background in <strong>EdTech, SaaS, or IT</strong></li><li>Experience working with <strong>EU and/or US clients</strong></li><li>Experience with CRM / CS tools (HubSpot, Salesforce, Planhat, etc.)</li></ul><p><br/></p><p><br/></p> <h3>What we can offer you</h3> <ul><li>100% remote collaboration.</li><li>Flexible working hours.</li><li>Professional development in the international team.</li><li>A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.</li><li>Diverse and tight-knit team spread out across the US, LatAm, and more!</li></ul><p><br/></p>