Senior Retention Manager at TripleTen

Mexico

🤓At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers. We’re hiring a Sales & Retention Manager to oversee a high-impact squad of Retention Managers who turn refund requests into renewed commitment. This is a hands-on management role for someone who knows how to close high-ticket sales, motivate a team, and hit KPIs fast. You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across our students. What you will do Own team KPIs — monitor results daily, identify gaps, and implement action plans to hit targets. Lead, coach, and develop the retention team through regular trainings, call reviews, and structured performance improvement. Build and maintain scripts, playbooks, and objection-handling frameworks to continuously raise team standards. Handle escalated and critical customer cases independently, making final decisions on complex retention scenarios. Report on retention performance to leadership, analyze trends, and provide data-driven recommendations. Requirements +3 years of experience in B2C sales, retention, or client-facing roles, preferably with high-ticket services. Proven track record of closing deals, overcoming objections, and recovering high-risk clients. At least 2 years of experience managing teams of up to 10 people — you know how to coach, track KPIs, and drive accountability. Fluent in English (C1+). Highly organized, operationally sharp, and motivated by results and speed. Strong communicator with emotional intelligence, resilience under pressure, and a love for growth. Bonus Points Experience in EdTech, bootcamps, or fast-growth startups. Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms. Background in client recovery, churn reduction, or high-volume case management. What we can offer you A chance to build and lead a high-performing team from day one. Transparent KPIs, fast feedback loops, and full ownership of your domain. A supportive, mission-driven company helping thousands of people transform their careers. A culture built on speed, accountability, and impact — no bureaucracy, just results. Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement. Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries. Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration. Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.