IS Community Connect Product Owner/Program Manager at UChicago Medicine
United States
$135.7k - $158.3k
<p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Join one of the nation’s most comprehensive academic medical centers, <strong>UChicago Medicine</strong>, as an <strong>IS Community Connect Product Owner/Program Manager. </strong>This is a remote, work from home opportunity, and you may be based outside of the greater Chicagoland area. </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"><strong> </strong></span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">The IS Community Connect Product Owner/Program Manager manages multiple related projects and/or work streams within the Community Connect program at the milestone level with supporting details managed by the project teams. Identifies and manages interdependence within and across projects within the Community Connect program. A strong grasp of the distinction between product management/ownership (defining value, outcomes, and roadmaps) and project/program management (driving execution, timelines, and delivery) is essential.</span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"><strong>Essential Job Functions </strong> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><i><span style="font-size: 10pt; line-height: 115%;">Program Management and Execution</span></i><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Integrates expert knowledge of PMLC with insights and knowledge across the enterprise. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Manages multiple projects and/or work streams within a program at the milestone level with supporting details managed by the project teams.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Oversees technical build activities, ensuring alignment with architectural standards, security requirements, and operational readiness.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Planning (Initiation and Definition) – creates and manages all components of the initiation phase; including but not limited to project kickoff, stakeholder identification and analysis, risk assessment, schedule creation, budget creation, and resource identification.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Project Execution (Design, Build, Test/Train, Go Live) – manages all components and deliverables of project execution including but not limited to solution design, implementation, test planning and execution, training planning and execution, cutover and go-live.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Project Closure – manages all components of project closure including production turnover, lessons learned, and overall close out.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Monitoring and Control – Drives resolution of all project risks, action items, status reporting, scope and schedule, financial and budget establishment and reporting, meeting facilitation, vendor engagement and performance management, change management, and project resources.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Develop program dashboards, KPIs, and communication mechanisms to ensure transparency and executive visibility.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Drive operational discipline—ensuring teams meet process requirements, adhere to governance checkpoints, and maintain audit ready documentation.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Support product teams by translating strategic goals into actionable project plans, milestones, and dependencies.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Demonstrated success leading role sensitive transitions (operating model transformation, RACI changes, new governance, or tooling/process migrations).</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Expertise in project management delivery models.</span></span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><i><span style="font-size: 10pt; line-height: 115%;">Analytical Thinking and Problem Solving </span></i><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Thinks strategically using data to drive decisions and solutions. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Demonstrates understanding of business operations for multiple departments or operational areas. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Develops and manages program and project budgets and other financial aspects of the work they are overseeing (e.g., forecasting, estimating). </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Understands the business case process and maintains a business case for the programs/projects they are managing. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Understands the vendor contracting processes and participates in the negotiation of contracts for goods and services. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Understands how to gather information and conduct analysis to gain a full understanding of issues and problems, including root cause identification. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Anticipates functionality/system/application problems based on experience. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Identifies and escalates issues immediately and drives them to conclusion. </span></span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span><i><span style="font-size: 10pt; line-height: 115%;"> </span></i><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><i><span style="font-size: 10pt; line-height: 115%;">Communication and Formal Status Reporting</span></i><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Adept at facilitating executives </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Excellent executive message development and presentation skills. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Manages challenging group dynamics to achieve positive business outcomes. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Conveys difficult messages with empathy and concise rationale. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Has a high level of self-awareness as well as awareness of other’s emotions. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Identifies others’ communication styles and tailors messages accordingly to achieve desired results consistently. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Communicates to diverse audiences so that information is credible, digestible, and easily understood. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Establish listening frameworks with executive stakeholders, customers, end users, and team members to assist with continuous improvement.</span></span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><i><span style="font-size: 10pt; line-height: 115%;">Relationship Building and Management</span></i><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Leads teams to find solutions to complex problems, and delivers pragmatic solutions aligned to customer needs. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Skilled at identifying stakeholders and building a complex stakeholder management plan. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Provides definitive points of view and recommendations on program needs/risks. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Works with teams and stakeholders to create new value for customers. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Partners with stakeholders up to the ‘C’ level to support their decision-making processes; challenges thinking to ensure accountability and good stewardship. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Manages vendor relationships, ensuring alignment on scope, deliverables, SLAs, and long-term product lifecycle needs.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Oversees vendor-led technical work, ensuring quality, compliance, and integration with internal systems.</span></span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"><strong>Required Qualifications</strong> </span></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">10 - 12 years of previous experience </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Bachelor’s degree in a technical or healthcare field, or 10 years of healthcare IT experience. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Must have 8 years of Information Technology Project Leadership experience, with at least 5 years in a PMO like role OR an equivalent combination of education, training, and experience. </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">In-depth knowledge of integrated health care systems, technologies, and platforms</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Significant experience with multiple project and portfolio management</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Experienced in vendor management</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">MS Project, Word, Excel, PowerPoint</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Experience with Epic Community Connect or similar EHR extension programs</span></span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"><strong>Preferred Qualifications</strong> </span></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">MS/MBA </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Epic certification in outpatient suite of applications</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Strong program/portfolio management experience in IT healthcare.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Proven ability to collaboratively design and facilitate governance frameworks and operational structures from the ground up.</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Multiple project management methodologies and software development cycles (Waterfall/Kanban/Agile)</span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Lean Six Sigma Training</span></span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"><strong>Position Details</strong> </span></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Job Type/FTE: Full-time </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Shift: Day </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Location: Remote </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">Department: IT Community Connect Services </span></span></li><li style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;">CBA Code: Non-Union </span></span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: Arial, sans-serif;"><span style="font-size: 10pt; line-height: 115%;"> </span></span></p><p style="margin-bottom: 0in;"> </p> <br><p style="margin:0px"><i>We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.</i></p> <p style="margin:0px"> </p> <p style="margin:0px"><i>UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: </i><a href="https://www.uchicagomedicine.org/about-us/careers" target="_blank" rel="nofollow"><i>UChicago Medicine Career Opportunities</i></a></p> <p style="margin:0px"> </p> <p style="margin:0px"><i>UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.</i></p> <p style="margin:0px"> </p> <p style="margin:0px"><i>As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.</i></p> <p style="margin:0px"> </p> <p style="margin:0px"><b><i>Compensation & Benefits Overview</i></b></p> <p style="margin:0px"> </p> <p style="margin:0px"><i>UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.</i></p> <p style="margin:0px"> </p> <p style="margin:0px"><i>The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.</i></p> <p style="margin:0px"> </p> <p style="margin:0px"><i>Review the full complement of benefit options for eligible roles at </i><a href="https://www.uchicagomedicine.org/about-us/careers/benefits" target="_blank" rel="nofollow"><i>Benefits - UChicago Medicine</i></a><i>.</i></p>
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