Implementation Specialist at VendorPanel: a Unimarket company
United States
<div><body><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:24px;margin-bottom:5px;padding-left:0px;'><b><strong style="white-space:pre-wrap;">About the role </strong></b></h2><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px 12px;padding:0px;text-align:left;'><span style="font-size:10pt;white-space:pre-wrap;">The</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Unimarket</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Implementation Specialist for North America reports to the Head of PMO North America and is responsible for the completion of all aspects of delivering</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Unimarket’s</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">solution to new and/or existing customers which</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">include:</span><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Project Management and Planning, Site Configuration, Systems Integrations, Supplier Enablement, Initial Customer Training and Support, as well as project documentation and customer transition to Customer Success. </span></p><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:24px;margin-bottom:5px;padding-left:0px;'><b><strong style="white-space:pre-wrap;">What you'll do</strong></b></h2><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Ensuring the success and timeliness of customer projects</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Work with internal and external resources critical to successful projects in addition to working closely with all aspects of the business, Supplier Integration, Support, Customer Success, Account Management and Development/Technical teams</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Work with customers through their implementation journey which includes building good relationships while delivering high-quality service, ensuring customer satisfaction and providing effective advice as required.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Documentation related to projects (Project Plans, Handoff Documents, Training, Process flow etc.)</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Gather and share fresh feedback on product and solutions from new customers as they see the product for the first time</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Stay up to date on Unimarket product knowledge and general industry practices</span></li></ul><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:24px;margin-bottom:5px;padding-left:0px;'><b><strong style="white-space:pre-wrap;">Additional duties and responsibilities</strong></b></h2><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Participate and support the integrated supplier testing for new customer projects.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Perform business analysis on customer processes related to the available and recommended Unimarket configurations.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Run new customer training sessions for Train-the-Trainer, End User and Administrator training.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Act as an escalation point for Unimarket Support, Customer Success and Account Managers for issues related to customer support inquiries.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Participate in meetings, prepare agendas, meeting minutes, reports and perform other duties as requested by the Head of Project Management Office.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Travel to visit customers and to attend Unimarket events.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">When Unimarket makes an acquisition, the Implementation Lead is expected to learn all new modules and features and be prepared for delivery of all aspects of the new solutions</span><span style="color:rgb(32,32,44);background-color:rgb(198,198,198);font-size:10pt;white-space:pre-wrap;">.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Track and record time related to Customer projects and activities.</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><i><em style="font-size:10pt;white-space:pre-wrap;">These responsibilities may change from time to time to reflect the changing requirements of the company, your position and of our customers and suppliers.</em></i></p><h5 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;'><b><strong style="white-space:pre-wrap;">About you</strong></b></h5><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Relevant work experience (i.e. business operations, product management, project management) in a SaaS environment. </span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Excellent problem solving skills.</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Experience with implementation of SaaS solutions and integration of such solutions to ERP, finance and other third-party solutions.</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">High level of proficiency in Excel and business software applications.</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Ability to work independently and effectively in a “hands on, make it happen” environment.</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Process-oriented and detail focused.</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">AI Literacy and adaptability - We use AI tools daily across functions - Claude, search, code generation, data analysis. You don't need expertise, but we expect you to:</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;list-style:none;letter-spacing:0.25px;"><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;'><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Learn and adopt new tools quickly</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Be curious and ask questions about how they work and where they add value</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Experiment and iterate rather than accept outputs at face value</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Stay current as the landscape shifts</span></li></ul></li></ul><h2 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:24px;margin-bottom:5px;padding-left:0px;'><span style="white-space:pre-wrap;">Bonus but not essential </span></h2><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Experience in procurement or with procurement technology is a plus.</span></li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;"><span style="font-size:10pt;white-space:pre-wrap;">Experience in higher education is helpful. </span></li></ul><h4 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:13pt;font-weight:600;letter-spacing:0px;margin-top:16px;margin-bottom:3px;padding-left:0px;'><span style="white-space:pre-wrap;">A note to our applicants</span></h4><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><span style="white-space:pre-wrap;">We welcome applications from people of all backgrounds and encourage candidates from marginalized communities to apply. If you need adjustments during the interview process, please let us know — we’ll do our best to support you. Please note:</span></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">You must have the legal right to work in the United States.</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">A police record check will be required as part of the process.</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p></body></div>
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