Health Care Administrative Virtual Assistant at Virtual Colleague Philippines
Worldwide
<p>This is a remote position.</p><p style="margin-top:0px"></p> <div><br> </div><p></p><p style="margin-top:0px"></p> <div> <b>Role Overview</b>:<br> </div> <div><br> </div><p></p><p style="margin-top:0px"></p> <div> We are seeking a proactive, detail-oriented, and highly organized <b>Healthcare Administrative Virtual Assistant</b> to support the day-to-day operations of a UK-based home care agency. This role serves as an extension of our in-house operations team, providing administrative and operational support to ensure high-quality care delivery while maintaining compliance with UK healthcare regulations.<br> </div> <div><br> </div><p></p><p style="margin-top:0px"></p> <div> The ideal candidate has a healthcare background, strong administrative skills, excellent communication abilities, and is eager to learn the UK's home care compliance requirements.<br> </div> <div><br> </div><p></p><p style="margin-top:0px"></p> <div> <b>Scope of Work</b><br> </div> <div><br> </div><p></p><p style="margin-top:0px"></p> <div> The Healthcare Administrative Virtual Assistant will be responsible for supporting the operations team with routine administrative and coordination tasks, including but not limited to:<br> </div> <div><br> </div><p></p><p style="margin-top:0px"></p> <div> <b>Operations & Care Coordination</b><br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Coordinate with carers, clients, patients, and family members regarding care schedules and service updates.<br> </div> <div><br> </div></li> <li style=""> <div> Assist with staff rota (schedule) management using the company's care management software.<br> </div> <div><br> </div></li> <li style=""> <div> Handle routine operational communications via company email and WhatsApp.<br> </div> <div><br> </div></li> <li style=""> <div> Respond to schedule changes, cancellations, appointment requests, and other care-related updates.<br> </div> <div><br> </div></li> <li style=""> <div> Support the office team with general day-to-day operational tasks.<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>Compliance Administration</b><br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Assist with maintaining staff compliance records.<br> </div> <div><br> </div></li> <li style=""> <div> Perform and monitor Right to Work checks.<br> </div> <div><br> </div></li> <li style=""> <div> Assist with DBS (background check) administration.<br> </div> <div><br> </div></li> <li style=""> <div> Track training records, proof of address, and other regulatory documentation.<br> </div> <div><br> </div></li> <li style=""> <div> Help prepare documentation for compliance audits.<br> </div> <div><br> </div></li> <li style=""> <div> Learn and follow Care Quality Commission (CQC) standards and company procedures.<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>Payroll & Administrative Support</b><br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Review and organize weekly staff timesheets.<br> </div> <div><br> </div></li> <li style=""> <div> Assist with payroll preparation by ensuring timesheets are complete and accurate.<br> </div> <div><br> </div></li> <li style=""> <div> Prepare and process invoices using the company's invoicing software.<br> </div> <div><br> </div></li> <li style=""> <div> Support the accountant by maintaining accurate administrative records.<br> </div> <div><br> </div></li> <li style=""> <div> Perform general document management and data entry tasks.<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>General Administrative Duties</b><br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Maintain organized digital records.<br> </div> <div><br> </div></li> <li style=""> <div> Support routine office administration.<br> </div> <div><br> </div></li> <li style=""> <div> Follow company SOPs and internal processes.<br> </div> <div><br> </div></li> <li style=""> <div> Handle confidential patient and employee information with professionalism and discretion.<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>Qualifications</b>:<br> </div> <div><br> </div><p></p><p style="margin-top:0px"></p> <div> <b>Required</b><br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Previous experience as an Administrative or Executive Virtual Assistant.<br> </div> <div><br> </div></li> <li style=""> <div> Strong Microsoft Office skills (Excel, Word, Outlook).<br> </div> <div><br> </div></li> <li style=""> <div> Excellent written and verbal English communication skills.<br> </div> <div><br> </div></li> <li style=""> <div> Highly organized with strong attention to detail.<br> </div> <div><br> </div></li> <li style=""> <div> Ability to multitask and prioritize in a fast-paced environment.<br> </div> <div><br> </div></li> <li style=""> <div> Willingness to learn UK healthcare regulations and company processes.<br> </div> <div><br> </div></li> <li style=""> <div> Ability to maintain strict confidentiality and sign a Non-Disclosure Agreement (NDA).<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>Preferred</b><br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Background in healthcare, nursing, medical administration, or allied health.<br> </div> <div><br> </div></li> <li style=""> <div> Familiarity with UK healthcare or home care services is an advantage.<br> </div> <div><br> </div></li> <li style=""> <div> Understanding of basic medical terminology (e.g., blood pressure, infections, medications).<br> </div> <div><br> </div></li> <li style=""> <div> Experience supporting regulated healthcare environments.<br> </div> <div><br> </div></li> <li style=""> <div> Experience with compliance documentation and staff onboarding.<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>Ideal Candidate Profile, </b>we are looking for someone who:<br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Has a healthcare mindset and enjoys supporting care services.<br> </div> <div><br> </div></li> <li style=""> <div> Is dependable, flexible, and eager to learn.<br> </div> <div><br> </div></li> <li style=""> <div> Can work independently while collaborating closely with the operations team.<br> </div> <div><br> </div></li> <li style=""> <div> Demonstrates professionalism when handling confidential healthcare information.<br> </div> <div><br> </div></li> <li style=""> <div> Thrives in a structured, process-driven environment while adapting to changing priorities.<br> </div> <div><br> </div></li> <li style=""> <div> Is committed to delivering excellent administrative support that contributes to high-quality patient care.<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>Tools & Systems</b>, the successful candidate should be comfortable using or learning:<br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> Microsoft Excel<br> </div> <div><br> </div></li> <li style=""> <div> Microsoft Word<br> </div> <div><br> </div></li> <li style=""> <div> Outlook / Company Email<br> </div> <div><br> </div></li> <li style=""> <div> WhatsApp<br> </div> <div><br> </div></li> <li style=""> <div> Online care management software (training provided)<br> </div> <div><br> </div></li> <li style=""> <div> Online timesheet management system<br> </div> <div><br> </div></li> <li style=""> <div> Invoicing software<br> </div> <div><br> </div></li> <li style=""> <div> Digital document management systems<br> </div> <div><br> </div></li> <li style=""><i>Training will be provided on all company-specific platforms and processes.<br style=""> </i></li> </ul><p style="margin-top:0px"></p> <div> <b>Shifts & Hours</b>:<br> </div> <div><br> </div><p></p> <ul style="margin-top:0cm"> <li style=""> <div> <b>Employment Type:</b> Full-time<br> </div> <div><br> </div></li> <li style=""> <div> <b>Working Hours:</b> 8:00 AM – 6:00 PM (UK Time)<br> </div> <div><br> </div></li> <li style=""> <div> Occasional after-hours messages may require acknowledgment or action, particularly regarding urgent client schedule updates or care changes.<br> </div> <div><br> </div></li> </ul><p style="margin-top:0px"></p> <div> <b>Target Start Date: October 1</b><br> </div> <div><br> </div><p></p> <div> <br> </div><br>
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