Project-Based Telesales VA at Virtual Colleague Philippines
Worldwide
<p>This is a remote position.</p><p style="margin-top:0px"><b>Location:</b> Sydney, Australia<br></p><p style="margin-top:0px"><b>Work Arrangement:</b> Remote / Work-from-Home<br></p><p style="margin-top:0px"><b>Engagement:</b> Project-Based<br></p><p style="margin-top:0px"><b>Number of VAs:</b> 2<br></p><p style="margin-top:0px"><b>Hours:</b> 30 hours per week per VA<br></p><p style="margin-top:0px"><b>Project Duration:</b> Approximately 3–4 weeks<br></p><p style="margin-top:0px"><b>Potential Extension:</b> Possible, depending on project requirements<br></p><p style="margin-top:0px"><b>Schedule:</b> Sydney / Australian Eastern business hours<br></p><p style="margin-top:0px"><b>Start:</b> Urgent / Immediate<br></p><p style="margin-top:0px"> <br></p><p style="margin-top:0px"><b>About the Project</b><br></p><p style="margin-top:0px">Is currently supporting a client with an event promotion campaign.<br></p><p style="margin-top:0px">The marketing campaign has already generated a pool of <b>warm leads through email/EDM activity</b>. These contacts have already received communication about the event and have either opened the emails or interacted with the campaign.<br></p><p style="margin-top:0px">The VAs will be responsible for following up with these warm leads, answering basic questions about the event, encouraging ticket purchases, and helping convert existing interest into sales.<br></p><p style="margin-top:0px">This is <b>not a cold-calling campaign</b>.<br></p><p style="margin-top:0px"><b>Role Overview</b><br></p><p style="margin-top:0px">Is looking for <b>two confident and highly articulate Telesales VAs</b> to support a 3–4 week event ticket sales campaign.<br></p><p style="margin-top:0px">The successful candidates will contact warm leads who have already interacted with the campaign, follow the provided sales script, answer questions, and guide interested prospects toward purchasing event tickets.<br></p><p style="margin-top:0px">The project has a defined sales target:<br></p><p style="margin-top:0px"><b>Goal: 60 tickets sold within 3–4 weeks.</b><br></p><p style="margin-top:0px"><b>Key Responsibilities</b><br></p><p style="margin-top:0px"><b>Warm Lead Follow-Up</b><br></p> <ul style="margin-top:0cm"> <li style="">Call warm leads provided by the client.<br></li> <li style="">Follow up with contacts who have opened or responded to previous email campaigns.<br></li> <li style="">Introduce yourself professionally and explain the purpose of the call.<br></li> <li style="">Reference the event invitation or previous campaign communication.<br></li> <li style="">Determine whether the prospect has questions or requires additional information.<br></li> <li style="">Engage prospects in a friendly and professional manner.<br></li> <li style="">Follow up with interested prospects as required.<br></li> </ul><p style="margin-top:0px"><b>Event Sales</b><br></p> <ul style="margin-top:0cm"> <li style="">Explain basic event information using the approved script and resources.<br></li> <li style="">Answer common questions about the event.<br></li> <li style="">Identify prospects who are interested in attending.<br></li> <li style="">Encourage qualified/interested leads to purchase tickets.<br></li> <li style="">Provide the appropriate ticket-purchase link.<br></li> <li style="">Assist prospects through the next step of the purchasing process.<br></li> <li style="">Follow up with interested leads where appropriate.<br></li> <li style="">Record sales outcomes accurately.<br></li> </ul><p style="margin-top:0px"><b>Lead Management & Reporting</b><br></p> <ul style="margin-top:0cm"> <li style="">Work through the provided warm-lead database systematically.<br></li> <li style="">Update lead status after each interaction.<br></li> <li style="">Record call outcomes.<br></li> <li style="">Track interested, undecided, converted, and unavailable leads.<br></li> <li style="">Flag questions or issues that require escalation.<br></li> <li style="">Maintain accurate records throughout the campaign.<br></li> <li style="">Provide daily updates on activity and results.<br></li> <li style="">Submit an end-of-day report.<br></li> </ul><p style="margin-top:0px"><b>Sales KPI</b><br></p><p style="margin-top:0px">The primary campaign KPI is:<br></p><p style="margin-top:0px"><b>60 tickets sold within 3–4 weeks.</b><br></p><p style="margin-top:0px">Candidates should therefore be comfortable working toward measurable sales targets and should understand that this is a <b>results-oriented telesales assignment</b>.<br></p><p style="margin-top:0px"><b>Calling Environment</b><br></p><p style="margin-top:0px">The candidates will primarily be speaking with <b>medical professionals and other business contacts</b>.<br></p><p style="margin-top:0px">Industry experience in healthcare or medicine is <b>not required</b>.<br></p><p style="margin-top:0px">However, candidates must be able to communicate professionally with highly educated professionals and business decision-makers.<br></p><p style="margin-top:0px"><b>Candidate Requirements</b><br></p><p style="margin-top:0px"><b>Essential</b><br></p> <ul style="margin-top:0cm"> <li style="">Previous telesales, sales, appointment-setting, lead-generation, or customer-facing experience.<br></li> <li style="">Excellent spoken English.<br></li> <li style="">Clear and professional pronunciation.<br></li> <li style="">Confident telephone manner.<br></li> <li style="">Strong interpersonal and conversational skills.<br></li> <li style="">Comfortable making outbound calls.<br></li> <li style="">Comfortable handling objections and questions.<br></li> <li style="">Comfortable asking for the sale.<br></li> <li style="">Able to follow a sales script without sounding robotic.<br></li> <li style="">Strong listening skills.<br></li> <li style="">Professional and courteous communication style.<br></li> <li style="">Goal-oriented and motivated by measurable results.<br></li> <li style="">Strong attention to detail.<br></li> <li style="">Reliable attendance and availability during Sydney business hours.<br></li> </ul><p style="margin-top:0px"><b>Highly Preferred</b><br></p> <ul style="margin-top:0cm"> <li style="">Experience selling to businesses or professionals.<br></li> <li style="">Experience with warm-lead follow-up.<br></li> <li style="">Experience converting marketing-generated leads.<br></li> <li style="">Experience with event ticket sales.<br></li> <li style="">Experience in telesales or appointment setting.<br></li> <li style="">Experience working with Australian clients or customers.<br></li> <li style="">Experience using CRMs or lead-tracking systems.<br></li> </ul><p style="margin-top:0px"><b>Ideal Personality</b><br></p><p style="margin-top:0px">The ideal candidates should be:<br></p> <ul style="margin-top:0cm"> <li style="">Confident<br></li> <li style="">Articulate<br></li> <li style="">Persuasive without being aggressive<br></li> <li style="">Friendly<br></li> <li style="">Professional<br></li> <li style="">Energetic<br></li> <li style="">Resilient<br></li> <li style="">Comfortable with rejection<br></li> <li style="">Goal-oriented<br></li> <li style="">Good listeners<br></li> <li style="">Customer-focused<br></li> <li style="">Naturally conversational<br></li> <li style="">Able to build rapport quickly<br></li> </ul><p style="margin-top:0px"><b>Voice quality and communication ability are particularly important for this role.</b><br></p><p style="margin-top:0px">The client specifically emphasized that candidates should be <b>very well-spoken</b>, as they will be communicating with medical professionals.<br></p><p style="margin-top:0px"><b>Script & Lead List</b><br></p><p style="margin-top:0px">The client will provide:<br></p> <ul style="margin-top:0cm"> <li style="">Approved calling script<br></li> <li style="">Full list of warm leads<br></li> <li style="">Campaign/event information<br></li> <li style="">Existing campaign context<br></li> <li style="">Ticket purchase information/link<br></li> </ul><p style="margin-top:0px">Candidates will not be expected to develop the sales script from scratch.<br></p><p style="margin-top:0px">The campaign already has an established process, and the VA's responsibility will be to execute the follow-up and sales process effectively.<br></p><p style="margin-top:0px"><b>Schedule</b><br></p><p style="margin-top:0px">The VAs must work during <b>Sydney / Australian Eastern business hours</b> because they will be contacting businesses and medical professionals.<br></p><p style="margin-top:0px">Each VA will work:<br></p><p style="margin-top:0px"><b>30 hours per week</b><br></p><p style="margin-top:0px">for approximately:<br></p><p style="margin-top:0px"><b>3–4 weeks</b><br></p><p style="margin-top:0px">with a possibility of extension depending on the client's requirements.<br></p><p style="margin-top:0px"><b>Project Duration</b><br></p><p style="margin-top:0px">The initial engagement is expected to last approximately 3–4 weeks.<br></p><p style="margin-top:0px">There is a possibility of extension; however, this remains a <b>project-based engagement</b>, rather than an automatic transition to a permanent full-time position.<br></p><p style="margin-top:0px"><b>Reporting</b><br></p><p style="margin-top:0px">Each VA will submit an <b>End-of-Day Report</b> covering:<br></p> <ul style="margin-top:0cm"> <li style="">Number of calls completed<br></li> <li style="">Leads contacted<br></li> <li style="">Interested prospects<br></li> <li style="">Ticket sales<br></li> <li style="">Follow-ups required<br></li> <li style="">Objections/questions encountered<br></li> <li style="">Outstanding leads<br></li> <li style="">Any issues requiring escalation<br></li> </ul><p style="margin-top:0px"><b>Selection Process</b><br></p><p style="margin-top:0px">VCP will initially shortlist candidates based on:<br></p> <ul style="margin-top:0cm"> <li style="">Sales experience<br></li> <li style="">Telesales experience<br></li> <li style="">Spoken English<br></li> <li style="">Voice quality<br></li> <li style="">Professional communication<br></li> <li style="">Availability during Sydney business hours<br></li> <li style="">Ability to work toward sales KPIs<br></li> </ul><p style="margin-top:0px">VCP will then provide recommended candidates to Prego & Co.<br></p><p style="margin-top:0px">The client is happy to review candidate profiles and <b>voice recordings/reels</b> before meeting the candidates.<br></p><p style="margin-top:0px">Jessica and her client may then meet the shortlisted candidates before onboarding them.<br></p><p style="margin-top:0px"><b>What Success Looks Like</b><br></p><p style="margin-top:0px">Success in this role means consistently working through the warm-lead database, having high-quality conversations with prospects, answering questions professionally, following the sales process, and converting interested prospects into ticket purchases.<br></p><p style="margin-top:0px">The primary measurable outcome is:<br></p><p style="margin-top:0px"><b>60 event tickets sold within the 3–4 week campaign period.</b><br></p><p style="margin-top:0px"> <br></p><p style="margin-top:0px">Upon application, please send CV along with a voice recording of self introduction and experience<br></p> <div> <br> </div><br>
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