Is the Volunteer Engagement & CRM Administrator (Charity) position at Virtual Colleague Philippines fully remote?

Yes, this Volunteer Engagement & CRM Administrator (Charity) position at Virtual Colleague Philippines is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Volunteer Engagement & CRM Administrator (Charity) role?

This is a part-time Volunteer Engagement & CRM Administrator (Charity) position at Virtual Colleague Philippines.

How do I apply for the Volunteer Engagement & CRM Administrator (Charity) position at Virtual Colleague Philippines?

You can apply for this Volunteer Engagement & CRM Administrator (Charity) position by clicking the "Apply Now" button on this page, which will take you to Virtual Colleague Philippines's application portal.

Volunteer Engagement & CRM Administrator (Charity) at Virtual Colleague Philippines

Worldwide

Position: Virtual Assistant –  <div>Hours: 10 hours per week (minimum) </div><div> Working Schedule: Monday–Friday, between 9:00 AM–5:00 PM UK Time </div><div> Meetings: Daily check-in (approximately 5 minutes) </div>  About the Role Our client is seeking a highly professional, personable, and articulate Virtual Assistant to support the day-to-day operations of a charity organization. This is primarily an internal-facing role focused on volunteer engagement, CRM management, and light administrative/business development support. The ideal candidate is someone who genuinely enjoys talking to people, has exceptional spoken English, and can confidently represent the organization when communicating with volunteers and prospective members.   Key Responsibilities Volunteer Engagement <ul style="margin-top:0cm"><li style="">Conduct monthly check-in calls with volunteers (approximately 15 minutes per call) </li><li style="">Follow a provided call script to ensure consistent communication </li><li style="">Build rapport with volunteers and gather feedback on their wellbeing and experience </li><li style="">Record notes and update volunteer information in the CRM </li><li style="">Escalate any concerns or issues to the client when appropriate </li></ul>CRM Management <ul style="margin-top:0cm"><li style="">Maintain accurate volunteer and member records </li><li style="">Update contact information and interaction notes </li><li style="">Ensure CRM data remains organized and current </li></ul>Administrative Support <ul style="margin-top:0cm"><li style="">Perform general administrative tasks related to volunteer coordination </li><li style="">Organize and maintain records and documentation </li><li style="">Assist with internal communications as required </li></ul>Membership & Business Development Support <ul style="margin-top:0cm"><li style="">Follow up with prospective members who have expressed interest </li><li style="">Contact leads to confirm their interest in joining the charity </li><li style="">Explain membership options using provided information </li><li style="">Gather required details and confirm membership selections </li><li style="">Coordinate with the client for invoice issuance and onboarding </li><li style="">Perform light outbound calls to assist with member onboarding </li></ul>  Communication <ul style="margin-top:0cm"><li style="">Occasionally answer inbound calls </li><li style="">Make outbound calls to volunteers and prospective members </li><li style="">Maintain a warm, friendly, and professional manner in every interaction </li></ul>  Required Skills & Experience Essential Qualifications <ul style="margin-top:0cm"><li style="">Excellent verbal and written English communication skills </li><li style="">Highly articulate and confident on the phone </li><li style="">Friendly, engaging, and naturally conversational </li><li style="">Professional appearance and demeanor during video meetings </li><li style="">Previous experience working with CRM systems </li><li style="">Strong organizational and administrative skills </li><li style="">Comfortable making both inbound and outbound calls </li><li style="">Strong attention to detail </li><li style="">Reliable internet connection and professional home office setup </li></ul>Preferred Experience <ul style="margin-top:0cm"><li style="">Experience supporting charities or non-profit organizations </li><li style="">Customer service or community engagement experience </li><li style="">Membership administration </li><li style="">Volunteer coordination </li><li style="">Administrative support </li><li style="">Business development or lead follow-up experience (non-sales focused) </li></ul>  Preferred Personality The client emphasized that personality is just as important as experience. The successful candidate should be: <ul style="margin-top:0cm"><li style="">Extremely articulate </li><li style="">Exceptionally well-spoken </li><li style="">Very personable and "chatty" </li><li style="">Friendly and approachable </li><li style="">Professional and well-presented </li><li style="">Empathetic and patient </li><li style="">Confident speaking with people from different backgrounds </li><li style="">Able to build rapport quickly </li><li style="">Self-motivated and dependable </li></ul>    Tools Required <ul style="margin-top:0cm"><li style="">CRM software (experience with any CRM platform is acceptable) </li></ul>Nice to Have <ul style="margin-top:0cm"><li style="">Microsoft Office </li><li style="">Google Workspace </li><li style="">Video conferencing platforms (Zoom, Microsoft Teams, Google Meet) </li></ul>  Important Client Preferences <ul style="margin-top:0cm"><li style="">Excellent spoken English is a non-negotiable requirement. </li><li style="">The VA must be extremely well-presented and professional during calls and video meetings. </li><li style="">This is not a hard sales role. The focus is relationship-building, volunteer engagement, and simple membership follow-ups. </li><li style="">The candidate should genuinely enjoy speaking with people and maintaining conversations. </li><li style="">Calls with volunteers will follow an existing script, making the role more focused on communication and relationship management than complex decision-making. </li><li style="">The role will begin at 10 hours per week, with the possibility of increasing hours as the charity grows. </li><li style="">Daily check-ins will be brief (around 5 minutes). </li></ul>  <div> </div>

Apply Now

Remote Opportunity

Volunteer Engagement & CRM Administrator (Charity)

Join Virtual Colleague Philippines as a mid professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Volunteer Engagement & CRM Administrator (Charity)

Virtual Colleague Philippines

Part Time

2 months ago

Position: Virtual Assistant – Hours: 10 hours per week (minimum) Working Schedule: Monday–Friday, between 9:00 AM–5:00 PM UK Time Meetings: Daily check-in (approximately 5 minutes) About the Role Our client is seeking a highly professional, personable, and articulate Virtual Assistant to support…

Worldwide

Engineering

Mid

CRM Management

Volunteer Engagement

Verbal communication

+5 more

Job Description

Position: Virtual Assistant –

Hours: 10 hours per week (minimum)

Working Schedule: Monday–Friday, between 9:00 AM–5:00 PM UK Time

Meetings: Daily check-in (approximately 5 minutes)

About the Role

Our client is seeking a highly professional, personable, and articulate Virtual Assistant to support the day-to-day operations of a charity organization. This is primarily an internal-facing role focused on volunteer engagement, CRM management, and light administrative/business development support.

The ideal candidate is someone who genuinely enjoys talking to people, has exceptional spoken English, and can confidently represent the organization when communicating with volunteers and prospective members.

Key Responsibilities

Volunteer Engagement

Conduct monthly check-in calls with volunteers (approximately 15 minutes per call)
Follow a provided call script to ensure consistent communication
Build rapport with volunteers and gather feedback on their wellbeing and experience
Record notes and update volunteer information in the CRM
Escalate any concerns or issues to the client when appropriate

CRM Management

Maintain accurate volunteer and member records
Update contact information and interaction notes
Ensure CRM data remains organized and current

Administrative Support

Perform general administrative tasks related to volunteer coordination
Organize and maintain records and documentation
Assist with internal communications as required

Membership & Business Development Support

Follow up with prospective members who have expressed interest
Contact leads to confirm their interest in joining the charity
Explain membership options using provided information
Gather required details and confirm membership selections
Coordinate with the client for invoice issuance and onboarding
Perform light outbound calls to assist with member onboarding

Communication

Occasionally answer inbound calls
Make outbound calls to volunteers and prospective members
Maintain a warm, friendly, and professional manner in every interaction

Required Skills & Experience

Essential Qualifications

Excellent verbal and written English communication skills
Highly articulate and confident on the phone
Friendly, engaging, and naturally conversational
Professional appearance and demeanor during video meetings
Previous experience working with CRM systems
Strong organizational and administrative skills
Comfortable making both inbound and outbound calls
Strong attention to detail
Reliable internet connection and professional home office setup

Preferred Experience

Experience supporting charities or non-profit organizations
Customer service or community engagement experience
Membership administration
Volunteer coordination
Administrative support
Business development or lead follow-up experience (non-sales focused)

Preferred Personality

The client emphasized that personality is just as important as experience. The successful candidate should be:

Extremely articulate
Exceptionally well-spoken
Very personable and "chatty"
Friendly and approachable
Professional and well-presented
Empathetic and patient
Confident speaking with people from different backgrounds
Able to build rapport quickly
Self-motivated and dependable

Tools

Required

CRM software (experience with any CRM platform is acceptable)

Nice to Have

Microsoft Office
Google Workspace
Video conferencing platforms (Zoom, Microsoft Teams, Google Meet)

Important Client Preferences

Excellent spoken English is a non-negotiable requirement.
The VA must be extremely well-presented and professional during calls and video meetings.
This is not a hard sales role. The focus is relationship-building, volunteer engagement, and simple membership follow-ups.
The candidate should genuinely enjoy speaking with people and maintaining conversations.
Calls with volunteers will follow an existing script, making the role more focused on communication and relationship management than complex decision-making.
The role will begin at 10 hours per week, with the possibility of increasing hours as the charity grows.
Daily check-ins will be brief (around 5 minutes).

Skills

CRM Management

Volunteer Engagement

Verbal communication

Written Communication

Administrative Support

Customer Service

Relationship Building

Lead Follow-up

Ready to Apply?

Join Virtual Colleague Philippines today

Posted 2 months ago

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