Customer Service Consultant at Virtual Staff 365
Worldwide
<p>Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.</p><p>They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships. </p><p></p>Job ResponsibilitiesCustomer Support & Enquiry Management<ul><li>Liaise with customers via phone, online chat, and email to deliver exceptional service </li><li>Handle high volumes of inbound calls and customer enquiries promptly and professionally </li><li>Resolve customer issues effectively while maintaining composure under pressure </li><li>Conduct outbound calls to follow up with customers and provide updates </li><li>Maintain a positive, empathetic, and professional attitude across every interaction </li></ul>Logistics & Payment Processing<ul><li>Assist customers with processing payments using payment management tools </li><li>Support day-to-day operational logistics and booking schedules </li><li>Operate and manage customer enquiries through online chat systems </li><li>Collaborate with internal teams to ensure seamless service delivery </li></ul>Work Schedule<ul><li>Initial training roster is Monday-Friday Australian Working Hours </li><li>Training period runs for a minimum of 1 month until competency is assessed </li><li>Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off </li></ul> <ul><li>Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat </li><li>Strong conversational ability and phone-handling experience </li><li>Professional written English skills for live chat and email support </li><li>High level of verbal English proficiency with a clear telephone manner </li><li>Exceptional problem-solving skills and the ability to multitask effectively </li><li>High attention to detail, strong reliability, and excellent punctuality </li><li>Full commitment to working permanent Saturday shifts as part of the post-training schedule </li></ul>Nice-to-Have Skills<ul><li>Hands-on experience using online live chat platforms such as Podium </li><li>Previous experience using payment processing applications </li><li>Prior background working in logistics, self-storage, or service operations</li></ul> <ul><li>Permanent work-from-home set-up</li><li>Dayshift (Australian Eastern Standard Time business hours)</li><li>Full-time job</li><li>HMO (STAFF only)</li><li>Annual leave</li><li>Adhoc Bonus</li></ul>
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