Director, Client Implementations at WellDyne

Worldwide

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.  Our Vision:   Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.  Our Mission:   To be the disruptive force that drives meaningful change within pharmacy services.  Summary  The Director, Client Implementations is responsible for leading the successful onboarding and delivery of client implementations across WellDyne and HealthDyne services, including prescription benefit management, home delivery pharmacy, and specialty pharmacy solutions. This role ensures implementations are executed with precision, scalability, and operational readiness while delivering an exceptional client experience. Success in this role is demonstrated by timely, high‑quality implementations that transition smoothly into steady‑state operations and position clients for long‑term success. This position reports to the VP, Operations Excellence and partners closely with Sales, Client Services, IT, Pharmacy Operations, Finance, and Clinical teams.    Essential Duties and Responsibilities  Lead and oversee all client implementation activities, including new client onboarding, product expansions, and material client changes.  * Manage and develop a team of Implementation Managers and Implementation Coordinators, setting clear expectations, performance standards, and development plans.  * Establish and maintain scalable, repeatable implementation methodologies, tools, and governance structures.  * Ensure implementation scope, timelines, dependencies, and operational readiness criteria are clearly defined and executed.  * Partner with Sales and Client Services during late‑stage sales efforts, RFPs, and client transitions to assess implementation feasibility and risk.  * Coordinate cross‑functional implementation activities across Operations, IT, Pharmacy, Finance, and Clinical teams.  * Provide proactive risk management, issue resolution, and escalation for complex or high‑visibility implementations.  * Ensure accurate configuration, testing, and readiness of systems, data, and downstream operational processes prior to launch.  * Oversee post‑implementation reviews to identify improvement opportunities and drive continuous process enhancement.  * Produce clear, objective reporting for executive leadership regarding implementation pipeline, progress, risks, capacity, and outcomes.  * Maintain deep knowledge of PBM operations, pharmacy workflows, product offerings, and industry trends.  * Perform additional duties as assigned.  Education and Experience  * Bachelor’s degree required or equivalent combination of education and relevant experience.  * Minimum of 10 years of experience in client implementations, service delivery, or operational project leadership.  * Minimum of 7 years of experience leading cross‑functional teams and managing complex programs.  * Minimum of 5 years of experience within pharmacy benefit management, pharmacy services, or healthcare operations.  * Project management certification (PMP or equivalent) preferred.  * MBA or advanced degree preferred.  Knowledge, Skills and Abilities  * Strong leadership skills with the ability to influence and collaborate across all organizational levels.  * Excellent verbal and written communication skills, including executive‑level presentations and reporting.  * Proven ability to manage multiple, concurrent implementations in fast‑paced environments.  * Strong analytical and problem‑solving skills with a focus on operational efficiency and risk mitigation.  * Deep understanding of PBM systems, pharmacy operations, and client onboarding workflows.  * Proficiency in Microsoft Office Suite and project management tools.  * Highly organized, adaptable, and able to operate effectively in ambiguous situations.  * Demonstrated ability to mentor and develop high‑performing teams.  * Travel up to 20% Work Environment / Physical Demands  This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.  EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.